Daikin Comfort

Sales

• Grow the region exponentially through consultation and education of distributor’s principles, senior staff, marketing and sales staff
• Meet with distributor principles and their management team along with their customers, new dealers, and sales team to promote company products and services
• Approve distributor pricing rebates levels and program requests
• Resolve market conflict between the different distribution channels that are in shared territories while growing overall market share
• Travel and work trade shows, open houses, and other promotions as needed
• Provide support to distribution to reach plan goals
• Conduct meetings with customers, new dealers, and sales team to promote company products and services including building relationships internally and externally
• Liaison between Distributor and Daikin, communicating with departments to ensure concerns and problems are solved immediately
• Conduct distributor visits as required
• Assist in planning and forecasting
• Work with Distributor principals in establishing criteria and potential locations for expansion
• Select, train, supervise and evaluate District Sales Managers and Inside Sales Engineers
• Work with DSMs on training assessment and scheduling required courses
• Assign and manage accounts among Districts
• Responsible for actively working with District Sales Managers on sales plans, target accounts, key projects and distributor planning including joint calls
• Ensure that DSMs keep up-to-date on all activity within the region
• Develop, implement, track, and report on regional sales growth plan based on programs, target account opportunities, project tracking and distribution planning
• Manage pricing including understanding the pricing dynamics in the assigned market
• Collect competitive price sheets on a continual basis to ensure we are well priced in the marketplace
• Track distributor calls and issues in CRM
• Perform additional projects/duties to support ongoing business needs.

Regional Sales Director

Network Engineer

• Lead the support for network-related hardware, software, and operating system configuration, troubleshooting, maintenance, and administration.
• Conduct comprehensive network analyses and recommend upgrades and changes; assess the organization’s current and future network needs.
• Oversee the development and execution of advanced network solutions for application and IT infrastructure components.
• Ensure strict compliance with policies, guidelines, and standard operating procedures.
• Manage and configure Intrusion Protection Systems and Firewalls at an advanced level.
• Supervise the network backup process, ensuring network systems are properly backed up according to established policies.
• Lead the review and installation of security patches to network devices.
• Stay at the forefront of the latest technologies in the IT industry.
• Identify, research, evaluate, and recommend new and emerging technologies to enhance the organizational environment and increase automation.
• Direct and manage network projects and execute complex network project task assignments.
• Provide high-level analytical support in determining the root cause of complex network problems and implement effective action plans.
• Perform additional projects and duties to support ongoing business needs at a strategic level.

Senior IT Network Engineer

Business Analyst

• Support all aspects of Experience Cloud administration, including feature management, data governance, and product optimization.
• Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements.
• Responsible for accurate, robust documentation of user requirements and acceptance criteria in Jira user stories.
• Manage data governance within frameworks and protocols to maintain data integrity and security. Conduct regular audits and assessments.
• Lead cross-functional teams in reengineering and optimizing end-to-end business processes.
• Own planning, setup and facilitation of all user acceptance testing prior to production release.
• Proficient with Agile and able to adapt agile methodologies into a hybrid product lifecycle development process.
• Serve as the first level of support for user issues.

Business Analyst, Salesforce – Experience Cloud

Manager

• Support internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training.
• Work directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.
• Provide support for dealers/contractors to resolve technical issues.
• Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates.
• Produce training materials for sessions and conduct installation and service training sessions.
• Ensure the availability and quality of communications with our customers.
• Perform additional projects/duties to support ongoing business needs.

Technical Service Manager

Outside Sales

• Plan, organize, maintain, develop, and grow a volume driven and profitable base of approximately 50 target and core dealers.
• Target and sign-up Dealers within assigned territory including A Plus Dealers.
• Build sales through active communication with existing and potential customers about new product launches, services, supplies, prices, programs, and discounts.
• Maintain and improve sales revenue and gross margin.
• Maintain an accurate call history within the CRM system.
• Collaborate with Branch Managers and their teams to increase sales within the assigned branches within territory.
• As required, develop remedial action plans to meet or exceed customer development and sales targets on a weekly basis.
• Be the channel expert on the features, benefits, product performance, and design guidelines for products sold.
• Ensure client accounts have all the information they require to maintain and exceed customer service expectations including policies and processes on promotions, new product launches, billing, returns, product changes etc.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Monitor competitive activity and trends within territory.
• Expand the knowledge base of the company’s products and features.
• Understand and follow work instructions, operating procedures, and company policies.
• Perform additional duties when requested.

Territory Sales Manager

• Identify, contract and develop relationships with new customers that use textile fiberglass and our duct products
• Maintain relationships with existing fiberglass and duct accounts to determine ways to grow their business with Quietflex
• Report and confer with the VP of Sales and Marketing on sales activity
• Support all activities of the marketing and sales departments
• Provide new and current customers with product information including pricing, delivery, inventory and/or backorder availability
• Help minimize shipping costs through strategic planning and market knowledge
• Travel to customers to develop our market position
• Work with operations to help maximize customer satisfaction with our products
• Conduct market research to develop niche segments for our fiberglass
• Enhance marketing materials, including website maintenance for fiberglass and the duct segment of our business
• Contact customers to follow up on orders, service, and delivery
• Offer additional products for sale
• Participate in additional projects to support ongoing business needs

Regional Sales Manager

• Manage TSM’s in the region
• Responsible for key dealer acquisition
• Maintain and improve personal sales and business expertise
• Work with TSM’s to resolve customer complaints regarding sales and service
• Oversee regional and local sales managers and their staffs
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Determine price schedules and discount rates
• Review operational records and reports to project sales and determine profitability
• Monitor customer preferences to determine focus of sales efforts
• Prepare budgets and approve budget expenditures
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
• Participate in additional projects to support ongoing business needs

Area Sales Manager

Product Specialist

• Provides technical support to company owned (COD) and independent (IND) distributors, servicers and our in-house 800 Service Support Specialist as needed.
• Coordinate resolutions and corrective actions of field product quality issues.
• Conduct or participate in quality reviews with customers at their locations.
• Produces technical literature, service training materials and service kits.
• Participate and provide input from a service perspective in product transition schedule meetings, dFMEA and other service design reviews.

VRV Field Product Specialist

• Grow the region exponentially through consultation and education of distributor’s principles, senior staff, marketing and sales staff.
• Approve distributor pricing rebate levels and program requests.
• Resolve market conflict between the different distribution channels that are in shared territories while growing overall market share.
• Travel and work trade shows, open houses, and other promotions as needed.
• Provide support to distribution to reach plan goals.
• Conduct meetings with customers, new dealers, and sales team to promote company products and services including building relationships internally and externally.
• Liaison between Distributor and Daikin, communicating with departments to ensure concerns and problems are solved immediately and exceeding customer expectations.
• Conduct distributor visits as required.
• Assist in planning and forecasting.
• Work with Distributor principals in establishing criteria and potential locations for expansion.
• Select, train, supervise and evaluate District Sales Managers and Inside Sales Engineers.
• Work with DSMs on training assessment and scheduling required courses.
• Assign and manage accounts among Districts.
• Responsible for actively working with District Sales Managers on sales plans, target accounts, key projects and distributor planning including joint calls.
• Ensure that DSMs keep up-to-date on all activity within the region.
• Develop, implement, track, and report on regional sales growth plan based on programs, target account opportunities, project tracking and distribution planning.
• Manage pricing including understanding the pricing dynamics in the assigned market.
• Collect competitive price sheets on a continual basis to ensure we are well priced in the marketplace.
• Track distributor calls and issues in CRM.
• Perform additional projects/duties to support ongoing business needs.