Daikin Comfort

Analyst

• Plays a vital role in supporting the organization's financial operations
• Provide comprehensive financial and accounting support to multiple business units or departments
• Collaborate with various stakeholders to ensure accurate and timely financial processing and reporting
• Setup all new customer with Mincron/Mapics/Vertex Environment
• Maintain customer master information in Mincron/Mapics/Cforia/Vertex environment
• Documentation retention & retrieval
• Requires research & due diligence via internal & external resources
• Update customer accounts
• Communicate with external and internal customers via e-mail, phone and/or fax
• Extract Data & Decision Making
• Data validation with external references
• Implementation & ongoing maintenance of Vertex, Sales Tax Program
• Process improvement processing
• Reporting requirements as assigned
• Other duties as assigned by Manager

Shared Services Analyst

Product Specialist

• Responsible for coordinating engagement and accomplishment of division sales objectives with COD & Distributor Channel Partners which includes all residential brands utilizing inverter technology.
• Achieve Division Sales Targets for Side-Discharge Products of all residential brands.
• Act as Division Product Champion to assist in developing COD & IND product sales opportunities of his/her focus area as assigned.
• Help to support product teams as they develop and work closely with the product applications resource (e.g., VRV and AER group).
• Oversee and be responsible for meeting division objectives for the specific programs (e.g., VRV Pro) that are part of the specialist’s focus area.
• Provide resources and promotional support to fully engage TSMs to sell the focused product (both COD & IND).
• Serve as additional sales & training resource to COD, IND channels.
• Responsible for driving key organization objectives across all brand strategies such as but not limited to Side-Discharge (FIT, Amana-S) sales, Daikin Cloud Services, R32 product launch, and Cold Climate Heat Pump initiatives.
• Act as Daikin Comfort Pro Loyalty Champion and subject matter expert to cast the Daikin Vision, ensuring our distribution channels are partnering and recruitment of premium contractors that embody Daikin philosophies.
• Manage reporting and dissemination of core data pertaining to the e-Premium objectives from Executive Leadership.
• In-depth knowledge of VRV and VRV Life Products and promote the growth of this technology through both Company Owned and Independent Owned channels.

HVAC E-Premium Product Specialist

Account Manager

• Responsible for driving profitable revenue growth within assigned accounts
• Develop and execute territory and account plans aligned with AirReps growth priorities
• Build strong relationships with consulting engineers, contractors, and strategic owners
• Manage project opportunities from design through bid, award, and turnover
• Coordinate closely with project internal operations teams and ensure proper project handoff
• Participate in training, product launches, and internal sales initiatives

Account Manager – Control Products Group

Engineer

• The Logistics Engineer 1 analyzes the supply chain, transportation, warehouse operations and distribution network and develops recommendations for reducing freight costs, creating material efficiencies, and improving on-time delivery.
• Establishes, maintains, and communicates statistical data on the tracking of product shipments, returns, and inventory.
• Supports the business functions of logistics and helps to develop strategy from a data standpoint.
• Manages individual and department projects that help logistics meet goals of efficiency and service to the customer.
• Assist with the extraction of data and generating reports that assist in performance tracking and decision making.
• Assist with data validation, cleansing, profiling, baseline development & defining scenarios to model.
• Assist with the calculation of labor, equipment, facility and expense requirements based on transportation and warehousing design assumptions.
• Assist with the Development of process flows, concept of operations and value propositions consistent with the win strategy and work with IT to develop concept of systems.
• Assist with the Development of optimization scenarios and strategies that are aligned with objectives.
• Conduct research as needed to respond to customer requests.
• Develop, edit and test scripts, programs and software to automate and improve business processes, reports, decisions.
• Assist with the maintenance data systems to house and share critical Logistics data.

Logistics Solutions Engineer

Manager

• Provide support for dealers/contractors to resolve technical issues
• Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
• Gathering the Voice of the Customer, monitoring for early signs of quality issues
• Conduct Installation and Tech Support Training
• Manage service technician team and coordinate their training and suggestions for improvements

Technical Service Manager – HVAC VRV

Director

• Overseeing and developing the team that oversees relationships with key clients to achieve sales and revenue targets.
• Work with clients to understand their needs and create customized solutions.
• Negotiate contracts and prices, and provide ongoing support to ensure customer satisfaction.
• Work closely with internal teams to coordinate resources and ensure customer needs are met.
• Solicit new and existing accounts to meet/exceed goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.
• Develop/maintain knowledge of market trends, competition and customers.
• Identify market trends and new ways to improve customer satisfaction & loyalty.
• Train our company owned employees and independent distributors in the expectations to support National Accounts strategic objectives.
• Identify and communicate competitor activities and other industry activities that affect product management and sales growth.
• Guide the strategic direction, coordination, sales, and profitability of assigned national accounts.
• Collaborate with Sales and Marketing in the creation of robust national and local marketing strategies.

National Accounts Director

Collections

• The Credit and Collection Supervisor assigns, monitors and reviews the daily work of the team including collections on past due accounts receivable, solving customer disputes, and daily/weekly/monthly tasks such as credit evaluations, addressing customer inquiries and cash posting.
• Leads and processes handling of cash application, along with research and resolution of outstanding accounts receivable dollars, resolution of billing errors and deductions, and all account maintenance required to achieve department goals related to accounts receivable.
• Provides training, coaching and mentoring via open-communication and establishes goals for the collectors.
• Monitors, analyzes, and assesses aging; creates and distributes reports monthly to management on trends, areas of risk, compliance with policies and foreign regulations.
• Oversees and performs the monitoring and processing collection of receivables for assigned portfolio of high-risk accounts by ensuring receipt of timely payments while monitoring accounts for suspicious, fraudulent, or other unethical activity.
• Manages accounts that may have complex legal and/or bankruptcy issues.
• Works with outside collection agencies regarding past due accounts.
• Serves as a liaison with sales, the customer and any third-party finance provider (such as floor plan) as needed.
• Ensures collection activities are in full compliance with all Company policies.
• Assists with performance management process.
• Performs other duties as assigned.

Supervisor, Credit & Collections

Sales

• Manage TSM's in the region
• Responsible for key dealer acquisition
• Maintain and improve personal sales and business expertise
• Work with TSM's to resolve customer complaints regarding sales and service
• Oversee regional and local sales managers and their staff
• Plan and direct staffing, training and performance evaluations to develop and control sales and service programs
• Determine price schedules and discount rates
• Review operational records and reports to project sales and determine profitability
• Monitor customer preferences to determine focus of sales efforts
• Prepare budgets and approve budget expenditures
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sales
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase