Business Analyst, Salesforce – Experience Cloud

Daikin Comfort

Salesforce Business Analyst responsible for Experience Cloud administration. Collaborating with stakeholders and leading process improvements in data management and CRM functionalities.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support all aspects of Experience Cloud administration, including feature management, data governance, and product optimization.
Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements.
Responsible for accurate, robust documentation of user requirements and acceptance criteria in Jira user stories.
Manage data governance within frameworks and protocols to maintain data integrity and security. Conduct regular audits and assessments.
Lead cross-functional teams in reengineering and optimizing end-to-end business processes.
Own planning, setup and facilitation of all user acceptance testing prior to production release.
Proficient with Agile and able to adapt agile methodologies into a hybrid product lifecycle development process.
Serve as the first level of support for user issues.

Requirements

What you’ll need

5-10 years’ experience with Salesforce or another CRM tool
Bachelor’s degree in Business, Economics, Information Technology, or related field
Salesforce Experience Cloud certification is beneficial

Benefits

Comp & perks

Equal Employment Opportunity
Reasonable accommodations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceCRMdata governanceuser acceptance testingAgile methodologiesbusiness process optimizationdocumentationuser storiesdata integrityaudits

Soft Skills

collaborationcommunicationleadershipproblem-solvingstakeholder managementprioritizationfacilitationadaptabilityattention to detailcross-functional teamwork

Certifications

Salesforce Experience Cloud certification