CYBOT

Account Executive

• The Outside Sales Representative will be responsible for maintaining existing business and new account acquisition.
• The Outside Sales Rep is responsible for obtaining profitable daily sales of company products, as sold to their assigned accounts.
• They shall identify other opportunities within the account in order to maximize sale potential.
• The Outside Sales Rep is responsible for developing new accounts, promoting, selling, and securing orders from prospective customers through a relationship-based approach.
• They must demonstrate products and services to existing and potential customers and assist them in selecting those best suited to their needs.

Outside Sales Representative

Sales

• Take orders in person, over the phone, and through email
• Greet and assist customers as they enter the branch
• Collaborate with customers to fulfill order requests
• Load orders into customers’ vehicles or delivery trucks
• Provide product information to customers (training will be provided)
• Assist colleagues in the back-of-store warehouse as needed

Counter Sales Associate

Procurement

• Oversee purchasing activities, ensuring that goods and services are acquired efficiently and cost-effectively to support business operations.
• Update Purchase Orders as shipments arrive and resolve any discrepancies.
• Monitor inventory levels to avoid shortages and overstock situations & coordinate with internal stakeholders to meet organizations needs.
• Develop and maintain positive relationships with suppliers, negotiate contracts and terms to secure the best deals.
• Work closely with internal QED cross functional teams to ensure a smooth procurement operations.
• Maintain accurate records of transactions, purchase orders, receipts, and payments.
• Prepare reports as needed on purchasing activities and supplier performance.

Purchasing Coordinator

Manager

• Manage branch operations including counter area, show floor, warehouse operations, and inventory control.
• Work closely with sales managers, account managers, and account reps to provide consistent, responsive, and innovative service to the customers in the market.
• Meet with customers when appropriate with regard to specific orders or projects in order to help accommodate unusual or complex requirements.
• Train, supervise, develop, and provide support to counter associates, assisting in all day-to-day functions as needed.
• Maintain building/grounds and warehouse to present an attractive and secure facility; replenish and straighten display areas; order warehouse supplies and maintain overall building security while operating within annual budget guidelines.
• Monitor and manage location’s inventory through cycle counts, on-hand balance adjustments, stock location maintenance, and physical inventory.
• Work closely with marketing on merchandising, product promotions, counter days and other activities directed at local customers and provide feedback on new products.
• Keep branch associates informed about these and other updates in a timely manner.
• Monitor daily warehouse and counter productivity and accuracy for efficiency, consistency and quality of operations.
• Coordinate operational activities with other distribution centers to ensure the continued and timely flow of delivers, transfers and other services.

Store Manager

• Responsible for direct or indirect supervision of all departments
• Directs the sales activities of the branch and sales team
• Develops and maintains customer relations with “whatever it takes” service
• Oversees decision making and resolution of customer complaints ensuring proper handling, timely solution and positive customer experience
• Follows company credit and return policies
• Promotes and supports company-wide product promotions
• Cooperates with vendors, manufacturers and co-workers to build a team approach
• Develops and maintains professional relationship with vendors and other business partners
• Evaluates employee performance following company procedures
• Enforces company policies and applies appropriate employee counseling and discipline
• Reviews employee timecards weekly and approves them for processing
• Represents the company’s interest positively and professionally
• Maintains building interior/exterior, vehicles and equipment
• Creates and maintains a safe working environment for employees
• Responsible for safeguarding assets of the branch

Branch Manager

Operations

• Partner with Regional Branch Operations Managers to develop and execute sales strategies to meet or exceed targets.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates.
• Prepares sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Implement and monitor company initiatives to enhance operational efficiency and customer satisfaction.
• Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Establishes goals and objectives for assigned area to meet overall department goals; develops and implements new and revised methods or procedures to improve efficiency and help achieve goals.
• Ensures proper training of employees effective and safe usage of equipment and machinery.
• Inspects physical condition of warehouse and equipment.
• Prepares work order for repairs and requisitions for replacement of equipment.
• Confers with department heads to ensure coordination of warehouse activities with activities of other functions such as production, sales, and procurement.
• Advises and instructs subordinates in all aspects of work; ensures adherence to Company's safety policies and procedures.
• Reviews and evaluates the progress of employees in accordance with company guidelines.
• Exercises authority for independent decision-making affecting warehouse.
• Transmits administrative information, policies and procedures, decisions, changes, etc. to subordinates.
• Analyzes operational issues to determine the most effective and efficient use of all resources.
• Plans and schedules tasks over the short and long range to determine priorities and assign work.
• Compiles and prepares reports for management regarding area operations and financial matters.
• Controls inventory levels and coordinates and organizes annual inventory counts for assigned area/division.
• Resolves customer complaints, questions and inventory problems presented by subordinate staff.
• Manages property control system; assigns numbers, tags and ensures appropriate documentation of location, description and other data.
• Maintains inventory levels; purchases equipment, materials, furniture or other supplies in accordance with budget and priorities.
• Determines disposition of used or damaged property and handles accordingly.
• Other responsibilities may be assigned.

Branch Operations Manager

• Receive customer calls and provide appropriate information regarding pricing and products, conducting research as needed.
• Enter customer orders into the system.
• Follow up with customers on orders in progress.
• Track corporate requests, analyze reports and take action.
• Take necessary steps to resolve customer service issues in a timely manner and ensure follow-up.
• Proactively suggest related and/or alternative products when appropriate.
• Keep technical product knowledge up to date.
• Other related duties.

Sales Representative, Internal

Inside Sales

• Serve as the main contact for assigned accounts—providing accurate quotes, coordinating orders, and ensuring a seamless purchasing experience.
• Initiate outbound calls and emails, leveraging Northeast Electrical marketing campaigns to uncover and develop growth opportunities with new and existing customers.
• Evaluate inbound leads and maintain detailed records in the CRM system to ensure visibility and timely follow-up.
• Analyze customer needs, identify product gaps, and recommend solutions to qualify new business opportunities.
• Partner with internal teams and vendor representatives to create strategies that strengthen relationships and drive growth.
• Educate customers on digital tools and online ordering capabilities, providing demonstrations to simplify their buying process.
• Contribute to special projects and additional duties that support team and company objectives.

Industrial Inside Sales

Security Engineer

• Design and implementation of scalable security solutions.
• Mentor team members.
• Play a key role in cloud migration and automation initiatives.
• Responsible for shaping the security engineering roadmap.
• Guide the adoption of modern security practices.
• Ensure infrastructure and applications are protected against evolving threats.
• Architect, deploy, and manage enterprise security solutions.
• Design and implement cloud security architecture and controls.
• Provide expert-level technical consulting for internal projects.
• Collaborate with cross-functional teams to integrate security into project planning.

Senior Cyber Security Engineer

• Communicate with customers by phone or in person to receive orders for products
• Solicits sale of new or additional products
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company
• Liaison between the customer and Codale departments, including credit purchasing, warehouse, outside sales and management
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points
• Identifies and uses appropriate company and/or customer pricing systems
• Make phone calls to regular and prospective customers to solicit orders
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features
• Compiles lists of prospective customers for use as sales leads
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner
• Follows up with any specific record-keeping requirements
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules
• Purchases materials following approved purchasing procedures
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution
• Prepares correspondence and reports necessary for business transactions
• Recognize when special pricing is required, and provide competitive pricing
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel
• Warehouse responsibilities: including: shipping, receiving, inventory control and order pulling.
• Other responsibilities may be assigned.

Counter Sales Representative

IT Support

• Responsible for processing accounts for new customers both credit and COD, and project accounts.
• Gathering documentation for various aspects of job duties
• Recordkeeping, being organized and having a good follow-up routine.
• Working with the Regional Credit Manager in support of company goals.
• Providing excellent customer service.
• Learning how to understand and utilize various software programs including Eclipse Eterm and Solar.

Credit Administrator

• Manage the client portfolio, ensuring consultative and personalized service;
• Prospect new clients and strengthen relationships with existing ones, aiming for loyalty and growth of the customer base;
• Plan and execute commercial strategies to improve sales performance;
• Conduct negotiations, issue orders, and manage commercial outstanding items;
• Identify and offer the best solutions according to customers' needs;
• Provide outbound and inbound sales support, monitor the entire commercial process, and ensure efficient follow-up.

Sales Representative

Consultant

• Provide comprehensive customer support, including: hotline, monitoring equipment intake, tracking outstanding technical reports, costs, pricing, logistics follow-up, feedback, needs analysis, proactive follow-up, more complex technical negotiations (coordination with the responsible technician and the customer, if necessary), and collection of receivables (if necessary);
• Open and close new processes in the system when required and verify orders;
• Prepare and edit proposals in accordance with service policy, including technical reports and the options specified in pricing;
• Anticipate solutions for clients regarding potential issues (whether negotiation is required or not);
• Assess each client’s potential, commitment, and loyalty; propose visits to Industrial Service when appropriate;
• Manage a client portfolio strategically, analyzing potential and building loyalty to increase sales, as well as prospecting new clients and maintaining awareness of competitors and the market;
• Track purchase requests as needed during order closing and maintain contact with suppliers for quotes;
• Understand product characteristics thoroughly and communicate them confidently to customers, maintaining relationships to facilitate negotiations;
• Conduct joint visits with management when necessary;
• Stay up to date with all company business units and key contacts in each department, and pursue continuous technical and commercial development.

Junior Technical Service Consultant

Director

• Oversee daily logistics activities, including CDC facility maintenance and fleet management, ensuring safety and compliance.
• Partner with the VP of Supply Chain to define and execute short- and long-term goals, aligning resources and timelines for success.
• Use data and analytics to forecast, plan, and improve inbound/outbound logistics, inventory flow, and branch network efficiency.
• Implement process enhancements that boost scalability, compliance, and customer satisfaction.
• Coach and grow your team, fostering a culture of accountability and professional development.
• Engage stakeholders across sales, BI, and operations to deliver projects on time and within budget.
• Partner with key accounts to understand logistics needs and create strategies that exceed expectations.

Director, Logistics

• Counter Sales for Contractor, Industrial & OEM Market
• Quotations, order entry, tracking and proactive Customer Service
• Establish and maintain strong working relationships with key vendors
• Commit to proactive and team approach to sales
• Identify and pursue gross margin and market share growth opportunities
• Promote heavily the DOTP (Deliver on the Promise) CSG’s (Customer Service Guarantees) for increased share
• Daily merchandising display maintenance
• Helping warehouse as needed (wire cuts, filling orders, loading delivery truck)