CYBOT

ServiceNow Domain Manager

CYBOT

full-time

Posted on:

Location Type: Office

Location: Paris • France

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Tech Stack

ITSMServiceNow

About the role

  • Align the platform roadmap with the Group IT strategy and the Digital Workplace vision.
  • Lead strategic governance meetings and the ServiceNow Council (global working group) to prioritize blueprint evolutions.
  • Manage the ServiceNow budget and maintain strong relationships with suppliers responsible for operating and enhancing the platform.
  • Build business cases for new modules or major platform enhancements.
  • Own and oversee the ServiceNow instances, lead the core platform team, and manage technical escalations.
  • Identify opportunities for process automation and optimization to maximize the platform's value across all 90 brands.
  • Ensure production environment maintenance (Incidents/Service Requests) meets global SLAs.
  • Enforce an 'out-of-the-box' approach to minimize technical debt and ensure seamless upgrades.
  • Lead service providers to ensure successful module deployment across all subsidiaries.
  • Act as a key contributor to strategic projects, notably the CMDB program, ensuring delivery on time, on budget, and within scope.
  • Provide subject-matter expertise on ServiceNow modules (ITSM, CMDB, etc.) to project teams.
  • Analyze and resolve day-to-day operational challenges faced by subsidiaries.
  • Establish and energize the ServiceNow Community at Sonepar.
  • Foster knowledge sharing between operating companies to reduce workflow fragmentation and promote best practices.

Requirements

  • ServiceNow expertise: 4+ years of experience on the ServiceNow platform, with deep functional knowledge of ITSM modules (Incident, Problem, Change, Knowledge, CMDB, Service Catalog).
  • Leadership: Proven experience leading technical or functional teams to align with business roadmaps and governance policies.
  • Global mindset: Ability to work effectively with decentralized teams across multiple international locations.
  • Implementation track record: Experience with full-lifecycle ServiceNow implementations and managing external service providers.
  • Communication: Strong verbal and written communication skills; fluent in English and French.
Benefits
  • 75% reimbursement of your monthly or annual public transport pass.
  • Swile meal card (Ticket Restaurant).
  • Company-exclusive gym available to employees free of charge.
  • Sustainable mobility package.
  • Health insurance & welfare benefits.
  • Employee savings plan & profit-sharing bonus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowITSMCMDBIncident ManagementProblem ManagementChange ManagementKnowledge ManagementService Catalogprocess automationplatform enhancements
Soft Skills
leadershipcommunicationglobal mindsetrelationship managementstrategic thinkingproblem-solvingknowledge sharingteam collaborationgovernanceproject management