CSW Industrials Inc.

General

• Process and maintain customer purchase order data received through various order modes (e.g. Manual Entry, EDI, eCommerce / Magento, UiPath)
• Continually learn and maintain a growing complexity of order processing programs
• Resolve order exceptions and holds within established service level timeframes to keep orders moving and minimize aged/held order backlog
• Monitor and clear assigned order holds (credit, pricing, inventory, compliance) daily to ensure orders progress toward on-time fulfillment
• Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards
• Ensure that all order-relevant records are kept in accordance with RectorSeal and SOX policies
• Identify and assess customers’ needs to achieve a winning customer experience
• Respond to customer and sales inquiries promptly and completely, meeting response-time expectations and reducing repeat contacts on the same order issue
• Follow communication procedures, guidelines and policies
• Go the extra mile with our customers to ensure the highest levels of customer satisfaction

Order Management Specialist

Account Executive

• Execute outbound sales activities to generate demand and close business
• Manage assigned accounts to drive revenue growth, retention, and share of wallet
• Identify and develop opportunities within inactive and underperforming accounts
• Deliver accurate pricing, quotations, and order processing in a timely manner
• Identify, qualify, and convert prospects into active customers
• Facilitate new account setup, including coordination with internal teams and systems
• Guide new customers through initial purchasing processes to ensure a smooth onboarding experience
• Drive early engagement to establish repeat purchasing behavior
• Provide product knowledge, application guidance, and solution-based recommendations
• Promote PSP products, programs, and value proposition to customers
• Coordinate product samples and support customer onboarding and adoption
• Maintain professional, responsive communication across all customer interactions
• Partner with Customer Service and cross-functional teams to deliver a consistent, high-quality customer experience, proactively resolve issues, and support customer retention.
• Maintain accurate account, opportunity, and activity records in CRM systems
• Track performance against established sales targets and key performance indicators (KPIs)
• Utilize data and reporting to prioritize activity and improve conversion rates
• Consistently meet or exceed established sales goals and performance expectations through disciplined use of CRM, ERP, and eCommerce systems
• Participate in a structured, scalable training program focused on product knowledge, industry insights, and sales methodologies
• Continuously develop sales skills and deepen product expertise to improve customer engagement and conversion outcomes
• Adapt sales approach based on performance data, customer feedback, and market conditions

Inside Sales Representative

Data Engineer

• Implement cloud-based scalable data platforms to support manufacturing operations
• Build and maintain Lakehouse and develop ELT/ETL workflows
• Integrate data from ERP and different source systems
• Configure and maintain Unity Catalog
• Monitor pipeline health, troubleshoot failures, and perform root-cause analysis
• Actively share knowledge and produce clear technical documentation

Senior Data Engineer

Affiliate Manager

• Manage a growing volume and complexity of inbound calls, tickets, and chats related to customer orders, shipment delays, back orders, sales enablement, etc.
• Resolve customer concerns, problems, and discrepancies by clarifying issues within a given authority and following up with a customer to ensure a complete resolution.
• Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards.
• Keep records of customer interactions, update customer accounts, and file documents.
• Identify and assess customers’ needs to achieve a winning customer experience.
• Build sustainable relationships and trust with internal and external customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile with our customers to ensure the highest levels of customer satisfaction.

Customer Solutions Partner

Financial Planning and Analysis

• Support financial planning, forecasting, reporting, and operational analysis across the Contractor Solutions segment.
• Partner closely with Operations, Supply Chain, Commercial, and Accounting teams
• Provide actionable insights that improve business performance and support strategic decision-making.
• Lead monthly forecasting, annual budgeting, and long-range planning processes for multi-business segment.
• Analyze large and complex financial and operational data sets to identify trends, root causes, risks, and opportunities.
• Translate high-level business questions into detailed financial analysis and concise recommendations.
• Develop and maintain financial models, dashboards, KPIs, and reporting tools.
• Support month-end close processes through flash reports, variance analysis and collaboration with Accounting teams.
• Deliver strategic analysis and scenario modeling to support pricing, business decisions, cost initiatives, and operational improvements.
• Prepare executive-level reporting and presentations with clear storytelling and actionable recommendations.
• Drive continuous improvement in reporting automation, data integrity, and financial processes.

Senior Analyst, FP&A

Human Resources

• Manage employee lifecycle transactions (hire, transfer, promotion, separation) within UKG, ensuring accuracy and adherence to HR best practices
• Complete the I‑9 and E‑Verify process and respond to employee questions related to policies, payroll, and benefits
• Provide administrative support for the performance management cycle, including sending HRIS access instructions, conducting completion audits, and issuing reminder communications
• Handle a wide range of HR administrative tasks such as responding to general employee inquiries, maintaining job descriptions, processing employment verifications, and preparing HR reports
• Respond to employee questions regarding benefits, policies, PTO, and other HR‑related topics with professionalism and accuracy
• Maintain and audit employee data within the HRIS to ensure compliance, completeness, and data integrity

HR Administrator

Business Analyst

• Analyze existing warehouse processes and identify opportunities to improve efficiency, reduce bottlenecks, and enhance system performance
• Configure, support, and optimize JDE Warehouse and Advanced Warehouse Management modules
• Document workflows, system configurations, and business processes with clarity and accuracy
• Develop and deliver user documentation, training materials, and technical training sessions
• Support system enhancements, upgrades, and integrations, including JDE Orchestrator‑based solutions
• Collaborate with cross‑functional teams to define requirements and implement technology‑driven improvements
• Provide structured, data‑driven analysis and reporting to support leadership decision‑making
• Serve as a liaison between IT and business units to ensure alignment on system capabilities and operational needs

Senior Business Analyst – JDE Warehouse

Sales

• Develop and implement annual and long-range sales strategies to achieve or exceed revenue, margin, and market-share targets for the Electrical Division.
• Recruit, develop, and lead a high-performing team of regional sales managers, territory managers, and inside sales support.
• Build and maintain strategic relationships with top electrical distributors, contractors, and specifying engineers.
• Collaborate with marketing and product management to launch new products and position RectorSeal as the preferred partner in the electrical trades.
• Own accurate sales forecasting, pipeline management, and monthly/quarterly business reviews.
• Analyze market trends, competitive activity, and customer needs to inform strategy.
• Strengthen and expand relationships with key electrical wholesalers and distributors while ensuring alignment with RectorSeal’s broader HVAC/plumbing sales channels.
• Partner closely with operations, supply chain, R&D, and customer service to ensure exceptional customer experience and on-time delivery.

Director of Sales – Electrical Division

Business Development Rep

• Develop and execute national account strategies to grow revenue across designated key customers and target accounts through new logo acquisition, new locations, and expanded share of wallet
• Build and maintain strong relationships with corporate‑level decision makers, procurement teams, and multi‑site stakeholders to establish preferred supplier status and long‑term partnerships
• Identify and pursue national account opportunities by analyzing customer organizational structures, buying processes, and growth potential across multiple locations
• Partner closely with regional and local sales teams to coordinate account strategies, share best practices, and ensure consistent execution at the site level after national wins are secured
• Lead the full sales cycle for national accounts, including prospecting, opportunity qualification, presentations, pricing coordination, contract negotiations, and deal closure
• Serve as the primary national‑level point of contact for assigned accounts, ensuring alignment between customer expectations and internal teams such as sales operations, customer service, pricing, marketing, and technical support
• Utilize CRM tools to track opportunities, forecast revenue, manage pipelines, and document key account activity in accordance with company sales processes
• Develop and deliver executive‑level presentations that clearly communicate value propositions, performance results, and business improvement opportunities for national customers
• Drive adoption of broader product and service portfolios within existing national accounts through cross‑selling and solution‑based selling approaches
• Gather competitive and market intelligence from national accounts and communicate insights to sales leadership to inform pricing, product development, and go‑to‑market strategies
• Collaborate with marketing and sales leadership to identify target industries, potential national accounts, and strategic growth initiatives aligned with company objectives
• Ensure an exceptional customer experience by proactively addressing issues, coordinating internal support, and maintaining strong ongoing relationships with national account stakeholders
• Other duties as assigned by your supervisor

Business Development Manager – National Accounts

Product Manager

• Full ownership of product from concept to end-of-life
• Collaborate cross-functionally with engineering, sales, marketing, supply chain and manufacturing
• Translate customer and market needs into scalable and manufacturable product solutions
• Ensure product design aligns with production feasibility and supply chain resilience
• Lead stage-gate processes and ensure documentation readiness for scale-up
• Manage product modifications, continuous improvements, and cost optimization initiatives
• Actively promote products and cross sell opportunities with internal and external customers