Order Management Specialist

CSW Industrials Inc.

Order Management Specialist at RectorSeal processing and resolving customer orders efficiently. Acting as a primary order processor and customer liaison providing a winning experience.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing and maintaining customer purchase order data while ensuring compliance with company policies and service level agreements. Proficient in utilizing CRM and ERP systems to enhance customer satisfaction and streamline order fulfillment.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsCRM/JDE Systems FamiliarityOrder Processing Programs KnowledgeProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOrder ProcessingProblem SolvingOrder ManagementCompliance Adherence

Soft Skills

Customer Satisfaction FocusEffective CommunicationAttention to Detail

Tools & Technologies

CRM SystemsERP SystemsJDEMagentoUiPath

Industry Keywords

Purchase Order ManagementService Level AgreementsSOX ComplianceCustomer ExperienceOrder Fulfillment

Tech Stack

Tools & technologies

ERPGoMagento

About the role

Key responsibilities & impact

Process and maintain customer purchase order data received through various order modes (e.g. Manual Entry, EDI, eCommerce / Magento, UiPath)
Continually learn and maintain a growing complexity of order processing programs
Resolve order exceptions and holds within established service level timeframes to keep orders moving and minimize aged/held order backlog
Monitor and clear assigned order holds (credit, pricing, inventory, compliance) daily to ensure orders progress toward on-time fulfillment
Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards
Ensure that all order-relevant records are kept in accordance with RectorSeal and SOX policies
Identify and assess customers’ needs to achieve a winning customer experience
Respond to customer and sales inquiries promptly and completely, meeting response-time expectations and reducing repeat contacts on the same order issue
Follow communication procedures, guidelines and policies
Go the extra mile with our customers to ensure the highest levels of customer satisfaction

Requirements

What you’ll need

2+ years of experience working in a customer service position is a must
Familiarity with CRM/JDE systems and practices
Experience with detailed data entry and problem solving within an ERP system

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
paid time off program with paid holidays
various wellness programs