Customer Solutions Partner

CSW Industrials Inc.

Customer Solutions Partner providing customer solutions and support to enhance customer experience at RectorSeal. Inbound communications handled through calls, tickets, and chats.

Posted 7/7/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERPGo

About the role

Key responsibilities & impact

Manage a growing volume and complexity of inbound calls, tickets, and chats related to customer orders, shipment delays, back orders, sales enablement, etc.
Resolve customer concerns, problems, and discrepancies by clarifying issues within a given authority and following up with a customer to ensure a complete resolution.
Provide accurate, valid, and complete information by using the correct methods and tools provided in training and in accordance with team standards.
Keep records of customer interactions, update customer accounts, and file documents.
Identify and assess customers’ needs to achieve a winning customer experience.
Build sustainable relationships and trust with internal and external customers through open and interactive communication.
Follow communication procedures, guidelines, and policies.
Go the extra mile with our customers to ensure the highest levels of customer satisfaction.

Requirements

What you’ll need

2+ years of experience working in a customer service position
Familiarity with CRM/JDE systems and practices
Experience with detailed data entry and problem solving within an ERP system
Must reside full-time in the continental US

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
paid time off program with paid holidays
various wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryProblem SolvingCustomer Interaction ManagementOrder ManagementIssue Resolution

Soft Skills

CommunicationRelationship BuildingCustomer Satisfaction FocusActive ListeningEmpathy