DevOps Engineer

• Operate and improve cloud infrastructure on AWS and Azure, ensuring availability, performance, and security
• Build and maintain infrastructure using Terraform and configuration management tools (Chef or equivalent)
• Develop automation and tooling using PowerShell, Bash, and Python
• Implement and maintain CI/CD pipelines and DevOps practices using Azure DevOps
• Troubleshoot and resolve issues across Linux and Windows systems
• Support infrastructure lifecycle activities: provisioning, patching, monitoring, and optimization
• Collaborate with engineering teams to improve reliability and operational efficiency

Systems Engineer

• Responsible for the effective operation of the software in both internal and customer-facing environments
• Works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness, including automation and real-time monitoring
• Ensures that all systems and equipment are running efficiently and effectively to support the organization's objectives

Billing Systems Analyst I

Procurement

• Provide support for indirect IT and services spend including hardware, software, SaaS, cloud, consulting and professional services, and maintenance/support, generally low‑cost, high‑volume transactions
• Negotiate business and pricing terms in collaboration with Legal and Business Owners for low‑to‑mid‑complexity transactions, within established guardrails, to help optimize total cost and value for CSG
• Facilitate supplier onboarding activities as needed before finalizing transactions, including confirming that required documentation and system setups are in place
• Obtain, validate, and update supplier quotes; provide quote information and options to internal requestors and service owners, and ensure that selected options are accurately reflected in purchase orders
• Fulfill renewal orders with existing suppliers (e.g., term licenses, maintenance and support) by tracking expiration dates, initiating renewal discussions, and completing associated purchasing activities to avoid service interruptions
• Ensure day‑to‑day procurement activities comply with Finance, Legal, and Procurement policies, procedures, and approval frameworks
• Maintain and use a calendar of key contract dates (e.g., maintenance, support, and term license expirations and termination notice periods) to proactively trigger renewals, terminations, or changes
• Provide coverage and timely support for stakeholders across APAC, EMEA, and the Americas, coordinating with colleagues as needed to manage time zone differences and business priorities
• Create and track savings and cost‑avoidance opportunities associated with renewals, competitive quotes, and negotiations in support of the company’s financial targets
• Use procurement workflow and efficiency tools to initiate work, track status, and keep internal requestors and other stakeholders informed of progress, while maintaining accurate procurement and master data in purchasing and contract management systems
• Support senior procurement staff, as requested, on sourcing events (e.g., RFx) by helping gather requirements, compile supplier responses, and organize basic price and non‑price comparisons

Procurement Specialist

Data Analyst

• Plan and conduct complex data analytics in the direction of Audit and enterprise risk teams.
• Interface and communicate with subject matter experts of varied backgrounds, including executives, to properly assess data requirements and execution strategy.
• Discuss findings and observations with Management and Audit Teams.
• Lead the execution of all aspects of data analytics to fulfill the objective; extract, clean, transform and integrate large and diverse data sources.
• Create visually appealing and actionable reports using tools such as Power BI, Power Automate, Python, and SQL.
• Maintain documentation of data sources, logic, and procedures to ensure transparency and repeatability.
• Stay current on emerging technologies and trends impacting internal audit and data analytics.
• Contribute data to internal risk assessments and business monitoring activities across finance, IT, compliance, and operational processes.
• Partner with Internal Audit and risk team to build AI strategy, control testing automation, and innovate audit procedures.
• Collaboratively engage and manage working relationships with business stakeholders and internal data experts.
• Support and assist with internal audit testing as needed.

Senior Internal Audit Data Analyst

Paralegal

• Play an important role in M&A transactions, including due diligence support, managing closing checklists, generating redlines and signature pages, and other general support
• Manage the global subsidiaries of CSG
• Draft, review, and file organizational and entity compliance documents, including coordination of incorporation and dissolution procedures
• Facilitate the appointment and education of directors of various subsidiary entities and manage passport and power of attorney requests
• Support SEC reporting requirements, including the annual proxy statement, quarterly filings, and other routine filings, including Forms 3 and 4 for Section 16 officers
• Support required internal reporting related to litigation and material nonstandard contract terms
• Provide general support within the legal, tax, treasury, and accounting teams to promote efficient workflows

Consultant

• Design and develop applications on iOS platforms.
• Partner with internal teams to define and document the functionality through use cases, UI design, business process flows, and UML modeling.
• Collaborate on several development initiatives and serve as the SME for development implementations and product customizations
• Work with other developers to develop functionality following existing style and coding standards.
• Work with internal customers to review designs, demo prototypes and speak to any concerns/issues that may arise.

Senior Technical Consultant

Business Development Rep

• Conduct market research using cutting edge AI and customer intent technology and identify prospective clients.
• Drive pipeline growth by engaging with marketing campaigns and identifying quality leads to pursue.
• Coordinate appointments, meetings, and calls between customers, Solutions Consultants, Client Business Executives and Sales Directors.
• Assist in the development of a strong pipeline of new business opportunities through direct customer contact and prospecting.
• Leverage phone/email/social media/intent data for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals/pipeline.
• Independently and collaboratively solve deal-level challenges to increase overall revenue and sales bookings.
• Cultivate strong relationships with new clients and further our reach within existing client organizations.
• Pre-qualify customers based on company’s business model, current strategic initiatives, AI analytical recommendations and "CSG customer fit" guidelines.

Business Development Associate

Sales

• You will report to the Vice President to contribute design and implement strategies that enhance performance in CSG's Strategic Accounts team.
• Demonstrate expertise in the creation of effective strategies to overcome objections and secure customer investments in CSG products and services
• You will prospect, cold call, and create sales opportunities within a module of existing strategic accounts by working with other departments to close new business while ensuring successful implementation to the customer
• Lead sales process using presentations, negotiating prices, contractual terms, and developing, writing, delivering sales proposals from initial inquiries, and RFXs through the final negotiation of a commercial agreement
• Manage pursuit team, including company partners, subject matter experts, and third-party partners while sharing knowledge, and insights with both internal and external colleagues

Sales Director

Analyst

• Serve as the compensation subject matter expert for assigned global business units and for CALA countries including Brazil, Colombia, Mexico and others.
• Contribute to global compensation initiatives and projects.
• Participate in the design and maintenance of compensation structures, salary bands, and job architecture in alignment with the company’s global frameworks and local market realities.
• Partner with Talent Acquisition to build competitive and equitable offers in a fast-moving, technical hiring environment.
• Support the global compensation cycle (merit, bonus, promotions), ensuring an efficient process and seamless experience for managers and employees.
• Provide compensation modeling and guidance in high-inflation or volatile economies.
• Assist in pay equity reviews and help implement transparency strategies in line with evolving global expectations and local regulations.
• Educate and upskill HRBPs and business leaders on compensation principles, trends, and governance.

Compensation Analyst, CALA Experience

Scrum Master

• working with several squads to deliver fantastic product outcomes;
• removing blockers to progress;
• driving agile ceremonies;
• helping us continuously improve as a team.
• Lead and facilitate key activities for the seamless end-to-end delivery of solution releases.
• Collaborate closely with product management and engineering teams to deliver within defined scope, objectives, and timelines, ensuring alignment with business priorities.
• Review and maintain project plans, including tracking progress, identifying potential risks, and implementing mitigation strategies.
• Keep stakeholders informed with regular updates on sprint progress, potential risks, and any delays to delivery timelines.
• Coordinate cross-functional efforts, ensuring clear communication and alignment between squads.
• Identify and address risks proactively, escalating issues when necessary and implementing strategies to minimise impact on delivery timelines and outcomes.
• Coach teams on Agile principles, empowering them to self-organize and continuously enhance their ways of working for improved velocity and quality.

Architect

• Partner in architectural discussions, decisions, design and implementations by collaborating with internal and external stakeholders to define architectural solutions & requirements.
• Architect, design and document systems and solutions.
• Own the end-to-end solution consisting of CSG and third-party products.
• Partner with cross functional teams to evaluate and select appropriate technologies and tools.
• Solve complex technical challenges creatively, proactively, & independently, ensuring alignment with company objectives.
• Mentor other members of team.

Architect I – CB, CC, CE

• Perform daily Operations in CSG's VMware Virtualization environment
• Lead private cloud modernization projects to transform traditional infrastructure into automated, resilient, and cloud-native platforms
• Architect, design, and maintain CI/CD pipelines supporting enterprise-scale applications
• Drive adoption of Infrastructure-as-Code (IaC) for provisioning and configuration management
• Implement containerization and orchestration platforms (Docker, Kubernetes, OpenShift) to modernize workloads
• Enhance monitoring, observability, and incident response frameworks (Zabbix, SCOM, Graylog, ELK stacks)
• Optimize private cloud platforms (VMware, AWS, Azure) for scalability and performance
• Ensure security, compliance, and governance in cloud operations
• Collaborate with architects, developers, and business stakeholders to align modernization strategy with enterprise goals
• Mentor and coach DevOps engineers, fostering a culture of automation and continuous improvement
• Contribute to Agile/DevOps adoption across teams and influence best practices.

Product Marketing

• The Operational Engineer II plays a critical role in ensuring operational excellence across complex systems and applications.
• This position partners closely with Software Development and Platform teams to design, implement, and maintain highly reliable, scalable, and secure solutions.
• Lead operational readiness for software releases, ensuring systems meet reliability and performance standards before production deployment.
• Architect and implement automation solutions to eliminate manual processes, enhance system resilience, and accelerate delivery pipelines.
• Perform advanced troubleshooting and root cause analysis for high-severity incidents, driving permanent fixes and preventive measures.
• Optimize infrastructure and application performance through data-driven analysis and capacity planning.
• Collaborate across engineering, network, and platform teams to design and implement robust operational strategies.
• Mentor and guide junior engineers, fostering a culture of continuous improvement and operational excellence.
• Drive adoption of DevOps practices, including CI/CD, test-driven development, and infrastructure-as-code.
• Maintain comprehensive documentation for configurations, operational workflows, and incident management.

Operational Engineer II – F5 LTM/GTM

Support Engineer

• Provide technical expertise/solutions for our products, aiming for end user satisfaction.
• Act as a point of contact with our customers.
• Monitor incidents to ensure Service Level Agreement are respected.
• Document and report unresolved issues to Customers and follow up on them with professionalism.
• Follow up the incidents to Product and Solution owners in Q& internal team to get the resolution based on Customer priority.
• Escalate incidents in time to next level support.
• Establish excellent communication channels with QA, SDE, and Incident Manager to ensure excellent Customer support.
• Work as one with our global team.
• Be flexible and responsive to fulfilling other duties as required.
• Gain a mid-level understanding of products, processes and procedures within the first 6 – 12 months of employment.
• Meet minimum performance expectations provided by the Supervisor and/or Director within the first 90 days.
• Meet minimum expectations for quality standards within the first 90 days.
• Consistently use soft skills on calls to ensure customer satisfaction.
• Consistently show positive progress in quality scores and performance audits.

Product Support Analyst I

SDET

• Collaborate with our cross-functional team to effectively test features/technology for the CSG Quote & Order product to maintain & improve quality standards.
• Develop and execute tests using modern tools such as Karate (API), Cypress (UI) and k6 (Performance).
• Compose complex test plans, execute tests, document the results and understand the output.
• Use the latest tools like Karate (API), Cypress (UI) and k6 (Performance) to accelerate our test cycles.
• Work to connect our automation tools into our CI/CD pipelines.
• Participate in agile ceremonies such as planning, reviews, stand-ups, demos, retrospectives, etc.
• Be part of a multi-skill squad with Product Owners, Scrum Masters, Developers and other Software Testers.
• Evaluate new tools, frameworks, and trends to keep us at the forefront of innovation and productivity.
• Lead small groups of testers as per project needs.

DevOps Engineer

Billing Systems Analyst I

Procurement Specialist

Senior Internal Audit Data Analyst

Paralegal

Senior Technical Consultant

Business Development Associate

Sales Director

Compensation Analyst, CALA Experience

Scrum Master

Architect I – CB, CC, CE

DevOps Engineer

Operational Engineer II – F5 LTM/GTM

Product Support Analyst I

Senior Software Test Engineer – Product R&D, Innovation & Ownership