Project Manager

• Organize and manage medium to large size projects and aid in program execution.
• Create project plans, monitor schedules and expenses that successfully deliver the project vision and requirements within the scope, time and quality constraints.
• Provide metrics and reporting to ensure projects are on track
• Responsible for timely Risk/Issue identification and mitigation
• Manage matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations.
• Collaborate with internal teams and customers to define project scope, objectives, timelines, and deliverables.
• Manage project plans, risks, dependencies, and resource allocation.
• Facilitate Agile ceremonies and ensure project progress is effectively tracked.
• Build and maintain strong relationships with stakeholders across multiple business units.
• Negotiate priorities and project plans to align business objectives with customer expectations.
• Provide constructive feedback to team members and support the implementation of improvements.
• Demonstrate openness to feedback and independently adapt approaches to achieve desired outcomes.
• Work with data files and ensure the integrity and accuracy of project deliverables.
• Coordinate technical aspects of Customer Communications Management solutions, including: Print and Mail, Electronic Statements and Email, SMS/Text and Interactive Messaging, Interactive Voice Response (IVR), Websites and Digital Channels, Field Force Management Systems, Database Platforms, Payment Card Industry (PCI) Compliance, Security-related initiatives

Senior Project Manager – PMO

Sales

• Own and manage a pipeline of sales opportunities.
• Drive proactive inside and field-based sales efforts, including prospecting and appointment setting.
• Send provider materials, marketing collateral, and follow-up communications.
• Conduct outbound outreach to prospective and existing customers.
• Conduct appointments, meetings, product demonstrations, and follow-up with prospective customers.
• Independently qualify leads and determine appropriate engagement strategies.
• Track, manage, and maintain accurate customer and prospect activity records within CRM systems.
• Meet or exceed assigned sales and conversion targets.
• Assist in nurturing leads generated from marketing campaigns, events, and inbound inquiries.
• Build and maintain relationships with healthcare providers through responsive communication.
• Provide timely responses to customer inquiries and requests for information.
• Educate customers on merchant services and payment technology solutions.
• Work collaboratively across Marketing, Product, and Customer Success teams.

Sales and Marketing Specialist

• Own and grow a portfolio of strategic accounts focused on print and mail communications solutions
• Design and execute go-to-market strategies
• Lead and orchestrate complex, multi-stakeholder sales cycles
• Create and execute account and pursuit plans for new logo CDD accounts
• Prospect, qualify, and develop opportunities through outreach, networking, and relationship building
• Lead the full sales process, including: Discovery, solution framing, and value proposition design

Sales Director – Communication Design, Delivery

Solutions Engineer

• Collaborate with the sales team and the Customer Solution Consultant to identify the customer requirements, articulate a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer.
• Lead and drive the technical aspects of the sale to include the development of such artifacts as: API integration architecture, application description, system flow diagrams, input/outputs, connectivity, project schedule, reporting, estimates and SLAs.
• Validate the product, service design, and/or solution is relevant, the right fit, and complete for the customer.
• Develop and present technical architecture and/or product/solution design solutions to the customer.
• Design payment acceptance solutions spanning card processing and ACH/eCheck, including funding, settlement, reporting, and dispute workflows.
• Lead API integration discussions with ISV partners and merchants covering REST APIs, webhooks, hosted payment pages, and mobile SDKs; build and deliver sandbox demonstrations and proofs of concept.
• Position PCI-DSS scope considerations and NACHA compliance requirements as part of the proposed solution design.
• Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization and influence the sales process while overcoming customers’ objections.
• Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG.
• Educate the customer on the value-based benefit, scalability, story, ROI, and environment configuration of the solution.
• Ensure our customers/prospects understand the nature of our complicated products and services by translating our terminology into theirs.
• May work with other lesser experienced team members on proper goal setting, work prioritization, product training, and presentation techniques.
• May assist with putting together RFPs/RFIs. Overall, serve as a mentor to new members of the team.
• Collaborate with the Bid Management Team, Legal Team, and Partnerships Team for any NDAs, proposals, SOWs, MSAs, and Reseller agreements as requested.
• Alert the sales team to potential risk to deal closure and develop solutions to mitigate risk.
• Meet or exceed assigned productivity while maintaining a high level of customer satisfaction.
• Pursue both new business and additional business development opportunities within target accounts regarding product enhancements or initiatives.
• Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts.
• Advise and educate colleagues on what may integrate with our product portfolio to provide a more comprehensive solution to match the business requirements.
• Travel domestically and/or internationally up to 20%, as necessary.

Principal Solution Engineer

Data Engineer

• Define and lead changes in business processes, database architecture, and data warehouse technologies.
• Design and implement scalable, resilient database solutions using PostgreSQL and SQL Server.
• Lead database resiliency, disaster recovery, and failover initiatives.
• Develop and maintain enterprise data models and Data Lake architectures.
• Collaborate with application architects, Directors, and Senior Managers across Customer Care, Product, and Technology domains.
• Provide subject matter expertise in data architecture, reporting, analytics, and process optimization.
• Lead cross-functional projects and technology initiatives across the Technology and Product organization (TAP).

Data Architect

Systems Engineer

• Maintain the Power Platform user base , including user setup, access changes, role assignments, and business unit configuration — with Dynamics 365 as a key area of focus.
• Support and maintain Power Platform operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs across platform applications including Dynamics 365.
• Perform application configuration changes based on approved business needs and prioritization, including cloud flows, Power Automate workflows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates.
• Make production pushes using Azure DevOps pipelines from sandbox to production and support deployment validation and post-deployment checks.
• Maintain sandbox environments so they stay current with production configuration and are ready to support testing, validation, and release activities.
• Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes.
• Report on platform data as needed , including common reporting areas such as users, contracts, leads, and opportunities within Dynamics 365 and other connected applications.
• Partner with business users and technical teams to understand current-state processes, assess impacts, and implement practical system changes that align with business objectives.
• Create and maintain system documentation , configuration documentation, training materials, and quick reference guides as needed.
• Facilitate and support testing activities for changes delivered to the platform, including unit testing, validation, and business acceptance support.
• Stay current on Power Platform capabilities — including Power Apps, Power Automate, Power BI, and Dynamics 365 — and recommend improvements that strengthen process efficiency, reporting, supportability, and platform maturity.

Systems Analyst ll – Power Platform

Engineer

• Support production and non-production JO and Analytics environments across regions; troubleshoot incidents with peers and TechOps; contribute to root-cause analysis and follow-up improvements.
• Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil.
• Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads; follow Git-based change practices and team standards.
• Help operate monitoring and alerting (Prometheus, Grafana, CloudWatch); tune dashboards and runbooks so issues are visible early.
• Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work; communicate clearly in a distributed team.
• Write runbooks, READMEs, and handoffs for systems you touch; make it easy for the next engineer to operate what you built.
• Question how things work, propose safer/faster patterns, and adopt modern DevOps, cloud, and data pipeline (ETL/streaming) practices where they fit our stack.

Operational Engineer II

Compliance

• Report to the Compliance Program Manager and support compliance programs
• Build and maintain dashboards, reports, metrics, and data summaries using Excel, Power BI, Power Automate, AI, and similar tools
• Help improve processes and monitoring through data-driven insights and automation
• Support risk assessments, control testing, responding to tickets, and compliance reviews
• Monitor regulatory changes and support assessments of business impact
• Partner with cross-functional teams including Risk and Operations to support compliance
• Track and follow up on remediation actions and compliance-related issues
• Maintain compliance records, documentation repositories, and supporting evidence
• Support compliance training and awareness initiatives across the organization

Compliance Program Specialist

Support Engineer

• Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.
• Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
• Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
• Following up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 (R&D) team.
• Analyze and debug CSG Encompass product applications issues.
• Works on performance issues.
• Works in different business times and on call 24hs / 7 days.
• Shift work, standby support and working on weeknights/weekends/public holidays are required.

Technical Support Analyst II

Business Development Rep

• Identify and help to develop strategic relationships with partners or potential customers.
• Partner with sales and marketing teams to implement effective outbound campaigns and align with industry go-to-market strategies.
• Drive pipeline growth by following up on inbound campaigns and leads.
• Conduct market research for existing and prospective clients.
• Coordinate appointments, meetings, and calls through cold outreach between customers Sales Directors.
• Assist in the development of a strong pipeline of new business opportunities through direct or indirect customer contact and prospecting.
• Leverage phone/email for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals/pipeline.
• Collaboratively solve deal-level challenges to increase overall revenue and sales bookings.

Business Development Associate

Manager

• Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives.
• Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end.
• Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval.
• Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods.
• Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.
• Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.
• Participate in initiatives that improve our delivery practice and CSG as a whole.

Engagement Manager

Engineering Manager

• Act as people manager for approximately 15–20 engineers across 2–3 Scrum teams.
• Be accountable for delivery outcomes across 2–3 Scrum teams within a release train.
• Own and continuously improve engineering practices and standards across four core practices.
• Promote responsible, human-in-the-loop use of AI tools for coding, testing, analysis, and documentation.
• Shape team composition across 2–3 Scrum teams to optimise skills, experience, and resilience to attrition.

DevOps Engineer

• Design and implement cross-product integration solutions across SSO, UX, APIs, and automated workflows
• Build, test, deploy, and operate services end-to-end across the platform
• Develop and maintain cloud infrastructure and automation on AWS
• Work with containerized applications and Kubernetes-based orchestration
• Develop features and automation using Python and C#
• Ensure operational excellence by delivering highly available and scalable systems with monitoring, alerting, and incident response
• Manage Work Order processes for onboarding internal applications and external customer identity providers
• Own the full lifecycle of services including development, deployment, and production operations
• Collaborate with engineering teams to improve reliability, scalability, and integration across systems
• Leverage AI code assistants (e.g., Cursor, GitHub Copilot, Codex, Claude Code, Windsurf) to enhance development efficiency.

Database Administrator

• Provides technical direction for DBMS standards such as software delivery, patch policies, database tuning, performance recommendations, and application design recommendations.
• Designs, recommends, and implements backup and recovery policies and procedures.
• Designs business continuity architecture and ensures it meets the needs of the business.
• Review new & revised business continuity process and design.
• Provides suggestions and standards for documentation that will lead to better efficiencies and information sharing within the team or across the organization.
• Provides technical recommendations for advanced database components (replication, security, clustering, and partitioning).
• Research and analyze available DBMS functionality and makes suggestions for implementation.
• Design standard work-plans; push for automation/efficiency; drives for compliancy to standards.
• Work as part of a team and provide 24x7 support when required; Identify and resolve complex database in a timely manner.
• Provides technical leadership on problem calls; provide focus and drive for resolution and root cause analysis.
• Opens & works tickets with DBMS vendors; helps other team members to drive vendors to resolution.
• Identifies global problems and drives to correct across the ecosystem.
• Provides options for resolution and drives to automate a solution.
• Makes design recommendations for daily operational checks, audits, and event management.
• Drives toward automation and standardization.
• Provides standards for shell scripting and ensures scripts are written to standard.
• Writes complex shell scripting and reusable components.
• Makes suggestions for standards across the enterprise including automation & efficiencies.
• Mentors & trains junior team members.
• Provides technical leadership for the DBA team.
• Works with cross-functional teams on designing high-performance database solutions for the value stream and platforms.
• Ability to understand all system and application level concepts/components for a given value stream.
• Leads technical efforts for projects & initiatives.
• Designs & implements all aspects of database architectures.
• Sets database organizational policies & direction (both operational and strategic).
• Provides database tuning and performance analysis for value streams and platforms; ability to work closely with other teams (networking, storage, system administration, application) and make recommendations on improvements.

Senior Project Manager – PMO

Sales and Marketing Specialist

Sales Director – Communication Design, Delivery

Principal Solution Engineer

Data Architect

Systems Analyst ll – Power Platform

Operational Engineer II

Compliance Program Specialist

Technical Support Analyst II

Business Development Associate

Engagement Manager

Engagement Manager

Engineering Manager

DevOps Engineer

Senior Database Architect – DB2