Senior Project Manager – PMO

CSG

Senior Project Manager managing large-scale technology projects and coordinating multiple teams. Leading program execution and ensuring project delivery meets scope, time, and quality constraints.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $94,774 - $151,635 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management within technology and software delivery environments, utilizing Agile methodologies and Customer Communications Management solutions. Strong ability to manage cross-functional teams, stakeholder relationships, and project metrics to ensure successful project execution.

Highest-signal resume keywords

Project Management ExperienceAgile MethodologiesCustomer Communications Management (CCM)Stakeholder ManagementProject Management Professional (PMP) Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk ManagementData File ManagementResource AllocationMetrics ReportingSaaS EnvironmentsTechnical AptitudeNegotiation SkillsFeedback ImplementationIssue Identification

Soft Skills

Excellent CommunicationCollaborationAdaptabilityConstructive FeedbackRelationship Building

Tools & Technologies

Microsoft Office SuiteADOSmartsheetField Force Management SystemsDatabase Platforms

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Customer Communications Management (CCM)Print and MailElectronic StatementsPayment Card Industry (PCI) ComplianceSecurity-related Initiatives

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Organize and manage medium to large size projects and aid in program execution.
Create project plans, monitor schedules and expenses that successfully deliver the project vision and requirements within the scope, time and quality constraints.
Provide metrics and reporting to ensure projects are on track
Responsible for timely Risk/Issue identification and mitigation
Manage matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations.
Collaborate with internal teams and customers to define project scope, objectives, timelines, and deliverables.
Manage project plans, risks, dependencies, and resource allocation.
Facilitate Agile ceremonies and ensure project progress is effectively tracked.
Build and maintain strong relationships with stakeholders across multiple business units.
Negotiate priorities and project plans to align business objectives with customer expectations.
Provide constructive feedback to team members and support the implementation of improvements.
Demonstrate openness to feedback and independently adapt approaches to achieve desired outcomes.
Work with data files and ensure the integrity and accuracy of project deliverables.
Coordinate technical aspects of Customer Communications Management solutions, including: Print and Mail, Electronic Statements and Email, SMS/Text and Interactive Messaging, Interactive Voice Response (IVR), Websites and Digital Channels, Field Force Management Systems, Database Platforms, Payment Card Industry (PCI) Compliance, Security-related initiatives

Requirements

What you’ll need

Bachelor's degree or equivalent relevant professional experience
Proven project management experience in a technology or software delivery environment
Experience using Microsoft Office Suite
Strong technical aptitude with knowledge of Customer Communications Management (CCM) products and solutions
Experience working with data files
Experience delivering projects using Agile methodologies
Experience working within Software-as-a-Service (SaaS) environments
Excellent communication, stakeholder management, and negotiation skills
Ability to work independently while collaborating effectively within cross-functional teams
Demonstrated ability to receive feedback and proactively adjust to achieve successful outcomes
Preferred Qualifications
Project Management Professional (PMP) certification
Experience using ADO
Experience working within regulated or secure environments, including PCI and security-related initiatives.
Have exposure or experience in Smartsheet

Benefits

Comp & perks

This role is eligible for a bonus opportunity