Business Development Rep

• Identify and help to develop strategic relationships with partners or potential customers.
• Partner with sales and marketing teams to implement effective outbound campaigns and align with industry go-to-market strategies.
• Drive pipeline growth by following up on inbound campaigns and leads.
• Conduct market research for existing and prospective clients.
• Coordinate appointments, meetings, and calls through cold outreach between customers Sales Directors.
• Assist in the development of a strong pipeline of new business opportunities through direct or indirect customer contact and prospecting.
• Leverage phone/email for prospecting with key metrics around setting qualified first sales interactions and next step calls leading to proposals/pipeline.
• Collaboratively solve deal-level challenges to increase overall revenue and sales bookings.

Business Development Associate

Manager

• Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives.
• Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end.
• Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval.
• Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods.
• Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.
• Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.
• Participate in initiatives that improve our delivery practice and CSG as a whole.

Engagement Manager

Engineering Manager

• Act as people manager for approximately 15–20 engineers across 2–3 Scrum teams.
• Be accountable for delivery outcomes across 2–3 Scrum teams within a release train.
• Own and continuously improve engineering practices and standards across four core practices.
• Promote responsible, human-in-the-loop use of AI tools for coding, testing, analysis, and documentation.
• Shape team composition across 2–3 Scrum teams to optimise skills, experience, and resilience to attrition.

DevOps Engineer

• Design and implement cross-product integration solutions across SSO, UX, APIs, and automated workflows
• Build, test, deploy, and operate services end-to-end across the platform
• Develop and maintain cloud infrastructure and automation on AWS
• Work with containerized applications and Kubernetes-based orchestration
• Develop features and automation using Python and C#
• Ensure operational excellence by delivering highly available and scalable systems with monitoring, alerting, and incident response
• Manage Work Order processes for onboarding internal applications and external customer identity providers
• Own the full lifecycle of services including development, deployment, and production operations
• Collaborate with engineering teams to improve reliability, scalability, and integration across systems
• Leverage AI code assistants (e.g., Cursor, GitHub Copilot, Codex, Claude Code, Windsurf) to enhance development efficiency.

Database Administrator

• Provides technical direction for DBMS standards such as software delivery, patch policies, database tuning, performance recommendations, and application design recommendations.
• Designs, recommends, and implements backup and recovery policies and procedures.
• Designs business continuity architecture and ensures it meets the needs of the business.
• Review new & revised business continuity process and design.
• Provides suggestions and standards for documentation that will lead to better efficiencies and information sharing within the team or across the organization.
• Provides technical recommendations for advanced database components (replication, security, clustering, and partitioning).
• Research and analyze available DBMS functionality and makes suggestions for implementation.
• Design standard work-plans; push for automation/efficiency; drives for compliancy to standards.
• Work as part of a team and provide 24x7 support when required; Identify and resolve complex database in a timely manner.
• Provides technical leadership on problem calls; provide focus and drive for resolution and root cause analysis.
• Opens & works tickets with DBMS vendors; helps other team members to drive vendors to resolution.
• Identifies global problems and drives to correct across the ecosystem.
• Provides options for resolution and drives to automate a solution.
• Makes design recommendations for daily operational checks, audits, and event management.
• Drives toward automation and standardization.
• Provides standards for shell scripting and ensures scripts are written to standard.
• Writes complex shell scripting and reusable components.
• Makes suggestions for standards across the enterprise including automation & efficiencies.
• Mentors & trains junior team members.
• Provides technical leadership for the DBA team.
• Works with cross-functional teams on designing high-performance database solutions for the value stream and platforms.
• Ability to understand all system and application level concepts/components for a given value stream.
• Leads technical efforts for projects & initiatives.
• Designs & implements all aspects of database architectures.
• Sets database organizational policies & direction (both operational and strategic).
• Provides database tuning and performance analysis for value streams and platforms; ability to work closely with other teams (networking, storage, system administration, application) and make recommendations on improvements.

Senior Database Architect – DB2

Business Analyst

• Partner with Sales and Customer Success to shape and communicate value narratives for key opportunities and accounts pre & post sale, including participation in discovery meetings, workshops, and sales calls to clarify client business objectives, KPIs, and constraints for JO use cases; translate CSG capabilities into customer operations and financial outcomes that resonate with operational and finance stakeholders.
• Design and support practical measurement approaches for JO programs, including control vs. treatment groups, hold‑out tests, and pre/post comparisons; work with internal and client analysts to combine data from multiple sources (e.g., customer operations, digital, product, finance) into clear, defensible estimates of incremental impact on revenue, cost‑to‑serve, risk, and other priority metrics.
• Turn data into actionable insights and storytelling, moving from raw data and reports to concise business readouts that highlight “what happened, why, and what to do next”; develop visuals and narratives that customers and internal stakeholders can understand quickly, escalating key findings and trade‑offs to senior leaders when needed.
• Influence cross‑functional teams through logic and business acumen, using structured arguments, transparent assumptions, and real-world B2C experience to align Sales, Customer Success, Product, Analytics, and client stakeholders on priorities, metrics, and next steps—without relying on formal authority.
• Develop and maintain reusable value tools and playbooks (e.g., discovery guides, standard value drivers and metrics by use case, simple calculators, dashboard views, and case study patterns) that enable Sales and Customer Success teams to run consistent ROI and value conversations at scale, with and without direct support.
• Provide subject‑matter expertise on B2C business operations, digital/SaaS models, and financial drivers, contributing to product roadmaps, go‑to‑market messaging, internal enablement, and client discussions so that JO initiatives are framed and evaluated in terms of real P&L impact rather than vanity metrics.

Business Analyst – Customer Value

Systems Engineer

• Maintain the Dynamics 365 user base, including user setup, access changes, role assignments, and business unit configuration for all Dynamics 365 users.
• Support and maintain Dynamics 365 operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs.
• Perform application configuration changes based on approved business needs and prioritization, including cloud flows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates.
• Make production pushes using Azure DevOps pipelines from sandbox to production and support deployment validation and post-deployment checks.
• Maintain sandbox environments so they stay current with production configuration and are ready to support testing, validation, and release activities.
• Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes.
• Report on Dynamics data as needed, including common reporting areas such as users, contracts, leads, and opportunities.
• Partner with business users and technical teams to understand current-state processes, assess impacts, and implement practical system changes that align with business objectives.
• Create and maintain system documentation, configuration documentation, training materials, and quick reference guides as needed.
• Facilitate and support testing activities for changes delivered to the platform, including unit testing, validation, and business acceptance support.
• Stay current on Dynamics 365 platform capabilities and recommend improvements that strengthen process efficiency, reporting, supportability, and platform maturity.

Systems Analyst – II

• Develop knowledge across telecom BSS/OSS domains, including Product Catalog, CPQ, and Order Management
• Build expertise in telco product modelling and system configuration
• Configure solutions in alignment with business requirements and solution design
• Provide technical consultancy to internal and external stakeholders on product capabilities, design approaches, and best practices
• Apply TM Forum standards in areas such as product modelling, service decomposition, and order fulfilment
• Support end-to-end solution delivery, including impact assessment and configuration activities
• Collaborate with cross-functional teams (BAs, Devs, Architects) to refine and implement solutions
• Troubleshoot and resolve configuration issues during build and testing phases

Business Analyst II

• Build and grow strategic relationships with partners and prospective customers
• Conduct market and account research to identify opportunities and inform outreach
• Drive pipeline growth by following up on marketing campaigns and inbound leads
• Schedule and coordinate meetings, calls, and demos for Client Business Executives and Sales Directors
• Develop and maintain a strong pipeline through proactive prospecting via phone and email
• Meet activity targets for qualified first meetings and follow-up steps leading to proposals and pipeline
• Help problem-solve deal-level challenges to increase revenue and bookings
• Use insight-led, consultative selling to uncover customer needs and spark deeper conversations with CSG
• Partner with Sales, Marketing, Product, and Services to ensure consistent messaging and capture voice-of-customer insights
• Prepare meeting briefs and stakeholder summaries for customer conversations
• Assist with prospecting plans, pitches, presentations, and sales materials
• Provide feedback to Marketing so customer and industry insights improve future campaigns

Software Engineer

• design, develop, and maintain moderate to complex batch applications using COBOL and JCL/PROCs.
• apply basic data modeling concepts and support data integration and data architecture patterns following best practices.
• collaborate closely with QA engineers to define test scenarios.
• partner with Business Analysts to understand business requirements and translate them into clear, implementable technical solutions and quickly resolve defects.
• analyze and troubleshoot issues and implement durable fixes.
• actively participate in cross‑team meetings focused on release planning, solution design, and risk/issue resolution .
• work effectively with client support teams and implementation architects to resolve application issues and support production environments.
• maintain a strong focus on organization and follow‑through to meet multiple weekly milestones across concurrent projects.
• demonstrate flexibility to support extended or irregular work hours when project or production needs require it.
• contribute to a culture of continuous improvement, team learning, and knowledge sharing .
• establish the long-term technical direction for F5-based traffic management and application protection services

Senior Software Development Engineer

Full-stack Engineer

• Expert Technology Professional within team.
• Partner in architectural discussions, decisions, design and implementations by collaborating with internal and external stakeholders to define architectural solutions & requirements.
• Architect, design and document systems and solutions.
• Own the end-to-end solution consisting of CSG and third-party products.
• Partner with cross functional teams to evaluate and select appropriate technologies and tools.
• Solve complex technical challenges creatively, proactively, & independently, ensuring alignment with company objectives.
• Mentor other members of team.

Software Architect

Backend Engineer

• Champion clean, efficient code by giving thoughtful PR feedback and holding the team to high standards.
• Mentor and inspire the team by sharing your expertise and helping others level up their skills.
• Collaborate with product and design teams to translate customer needs into impactful, user-friendly features.
• Take ownership across our systems. Spot inefficiencies, resolve bottlenecks and keep everything running like clockwork.
• Evaluate new tools, frameworks, and trends to keep us at the forefront of innovation and productivity.

Java Software Engineer

SDET

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Senior Software Test Engineer – Product R&D, Innovation & Ownership

Operations

• Create and maintain dashboards to track cloud costs against forecast and budget
• Identify cost reduction opportunities through right-sizing, increased elasticity, and cloud commitments (Savings Plans and Reserved Instances)
• Build detailed forecasts for cloud costs, incorporating growth trends, utilization metrics, and product development needs
• Develop KPIs and benchmarks to track cost efficiency over time
• Collaborate with product, architecture, and engineering teams to optimize cloud infrastructure and meet budget targets
• Provide actionable recommendations to leadership on cloud spend trends, anomalies, and risks

Business Development Associate

Engagement Manager

Engagement Manager

Engineering Manager

DevOps Engineer

Senior Database Architect – DB2

Business Analyst – Customer Value

Systems Analyst – II

Business Analyst II

Business Development Associate

Senior Software Development Engineer

Software Architect

Java Software Engineer

Senior Software Test Engineer – Product R&D, Innovation & Ownership

Junior Cloud FinOps Analyst