Solutions Engineer

• Assist sales teams in identifying customer needs and requirements for service solutions
• Conduct presentations of solution functionality and answer questions regarding the value proposition
• Provide product demonstrations and proof of concepts to demonstrate the value proposition
• Work directly with customers to identify business processes and challenges
• Develop customized workflows based on industry best practices and client-specific requirements
• Create business cases outlining cost savings associated with implementing CSG’s services
• Support implementation of CSG’s service offerings once sold
• Collaborate with pre-sales technical support engineers to develop customized solutions
• Hands-on configuration and build of technical demonstration assets
• Develop and present value-based messages and representative technical assets specific to client needs

Pre-Sales Solution Engineer

Financial Planning and Analysis

• Create and maintain dashboards to track cloud costs against Forecast and Budget
• Identify cost reduction opportunities through right-sizing, increasing elasticity, and cloud commitments (Savings Plan and Reserved Instances)
• Build detailed forecasts for cloud costs, incorporating growth trends, utilization metrics, and product development needs
• Develop KPIs and benchmarks to track cost efficiency overtime
• Collaborate with product, architecture, and engineering teams to optimize cloud infrastructure and meet budget targets
• Provide actionable recommendations to leadership on cloud spend trends, anomalies, and risks
• Support Cloud financial strategies and assist in the management of CSG Cloud costs
• Be involved in all aspects of Cloud Financial Management

Cloud Financial Analyst

Sales

• Drive revenue growth through account penetration, territory development, and new business generation
• Build and maintain long-term relationships with existing and prospective customers
• Collaborate with internal teams to ensure successful solution delivery and customer satisfaction
• Provide consultative, strategic support to customers, demonstrating how our products and services address their needs
• Lead the full sales cycle, including value proposition development, presentations, proposals, RFP responses, pricing, and contract negotiations
• Stay informed on product developments, technical services, market trends, and competitor activity, sharing insights internally and externally

Sales Manager

Account Executive

• Assist in the development, management, and execution of sales processes and tasks in support of market awareness, lead generation, and lead nurturing
• Help grow the new inbound merchant activity and qualify new leads to generate revenue
• Establish and maintain excellent customer relationships at all levels
• Manage the communication process for all new sales opportunities related to campaign and marketing initiatives
• Work with the Manager of Business Development to develop and maintain plans to track and report sales performance based on revenue goals
• Identify and recommend improvements to internal sales processes and procedures to increase client satisfaction
• Collaborate with sales team, CSMs, and other teams to streamline processes impacting net new sales
• Run reports, analyze data, and provide recommendations to optimize key personas for lead programs
• Assist in development, tracking and reporting of business development campaigns and properly hand-off net new sales
• Analyze marketing data to develop insights and recommendations to Sales Operations & Manager BDA

Associate Sales Executive

QA Engineer

• Test and validate our software across 3G, 4G, IMS, 5G, IoT mobile network technologies
• Troubleshoot issues related to network connectivity, signaling, and protocol behavior
• Analyze logs and trace data to pinpoint software bugs or network anomalies
• Collaborate with the development team to reproduce and resolve complex issues
• Develop and execute test plans for new features, updates, and integrations
• Maintain test environments including devices, SIMs/eSIMs
• Work from Home, in-office, or hybrid (location listed as IN.Bangalore.Remote and India Remote)

Test Engineer, Mobile Network Software

Architect

We’re excited to learn more about you and how your experience can strengthen our Encompass (Singleview) product team.
This is a senior-level technical role where you’ll contribute to the design, evolution, and innovation of our telecom billing platform.
Collaborate with cross-functional teams to define technical requirements, architecture, and integration strategies.
Partner in architectural discussions, decisions, design and implementations by collaborating with internal and external stakeholders to translate business requirement to architectural solutions.
Architect, design and document solutions involving Encompass (Singleview).
Take complete ownership of the solution in full or in part.
Solve complex technical challenges creatively, proactively, & independently, ensuring alignment with company objectives.
Act as a hands-on technical partner, contributing to the implementation of scalable, high-performing systems.
Own and document technical processes, system specifications, and architectural standards.
Identify system design challenges and proactively recommend improvements aligned with business goals.
Mentor other members of the team.

Architect – Encompass, Singleview

Analyst

• Learn and develop deep expertise in our billing systems over time.
• Design and implement business support solutions within telecoms, cable and media clients.
• Understanding of industry solutions – off the shelf products and managed service solution providers.
• Will develop a deep understanding of CSG interface solutions.
• Works with peers/customers to ensure end to end project business functionality of interface API’s are completed successfully from project scheduling, and design through implementation.
• Accountable for ensuring the solution properly satisfies them that their business problems and requirements are met.
• Ability to challenge approaches through thought-leadership to draw out the best solutions by providing consultation and solutions to improve customer’s business efficiencies and solve customer's business problems both within and beyond the scope of an existing project.
• Bring awareness of potential new opportunities for adding more products and services back to CSG into the account.
• Documents interface solutions, creates validation test scripts, and supports interface api upgrades, integrations, validations and implementations with clients and vendors.
• Responsible for delivering feedback to the Product Management team to ensure that future releases of the products meet the ongoing needs of the customer/business.
• Translate customer needs into actionable technical solutions.
• Communicate clearly and professionally with both technical and non-technical stakeholders.

Billing System Analyst

• Collaborate with cross-functional teams to define technical requirements, architecture, and integration strategies.
• Partner in architectural discussions, decisions, design and implementations by collaborating with internal and external stakeholders to translate business requirement to architectural solutions.
• Architect, design and document solutions involving Encompass (Singleview). Take complete ownership of the solution in full or in part.
• Solve complex technical challenges creatively, proactively, & independently, ensuring alignment with company objectives.
• Act as a hands-on technical partner, contributing to the implementation of scalable, high-performing systems.
• Own and document technical processes, system specifications, and architectural standards.
• Identify system design challenges and proactively recommend improvements aligned with business goals.
• Mentor other members of the team.

Product Designer

• Lead customer-centric initiatives within the Customer Experience team to improve Ascendon's SaaS offering and support client project delivery.
• Contribute as a full-spectrum designer to every stage of the design lifecycle—from initial research and ideation to prototyping, testing, and delivery, with a focus on user-centered solutions.
• Create and refine high-fidelity prototypes with a strong focus on interface, interaction, and visual design, ensuring alignment with usability best practices and accessibility standards.
• Support user research activities as needed—such as persona creation, journey mapping, or usability testing—to inform design decisions and improve user experiences.
• Contribute to maintaining and evolving a multi-channel, multi-theme design system, ensuring consistency and efficiency across platforms and brands.
• Collaborate with product managers, business analysts, engineers, and QA teams on the strategic roadmap and specific client projects.

Senior Product Designer

Manager

• Oversee IAM processes, including: Access management and governance; Privileged access management; Identity management; Implementation of IAM technologies (e.g. SSO, MFA, passwordless authentication).
• Lead a global team of remote security professionals providing guidance to functional and business units on appropriate security practices and solutions.
• Responsible for all aspects of the manager's job model, including hiring, team budget, performance management, workload management and professional development.
• Support execution of the organization’s Strategic Security Plan and collaborate with partners to maintain the security architecture design.
• Create, maintain, and approve security documentation (policies, standards, guidelines, and procedures).
• Participate in audit, compliance, and regulatory efforts, including PCI DSS, ISO 27001, SOC 2 Type II, and security audits.
• Act as a subject matter expert across all IAM disciplines.
• Perform off-hours work when necessary to minimize disruptions.
• Maintain regular and reliable attendance.
• Domestic and international travel up to 5% may be required.

Identity & Access Management Manager

Systems Engineer

• Setting up customer’s billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams.
• This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions and issues.
• The Billing System Analyst I is the first level of escalation for all production incidents and therefore requires sound problem solving and time management skills.
• A Billing System Analyst I may be asked to oversee the production activities of other Billing System Analysts when assigned to do so.
• This role will exercise discretion and independent judgment under general supervision.
• We are looking for an Billing Systems Analyst I who will: • Producing and analyzing billing reports for Managed Service customers • Analyzing the results of processed files and making corrections if needed • Use of Billing Software • Responsible for compiling bill count reports and providing invoicing data to the finance department • Independent interaction with customers concerning their billing • Management of data and schedules to produce invoices for delivery per billing schedule • Maintain customer data in oracle database • Maintain and manage multiple ticketing systems • Use various pieces of software for tracking and analysis of data • Identifies problems/issues during billing cycles and solves or requests assistance in solving • May assist less experienced peers • Latitude for independent judgment/action • Work on moderately complex activities • Assist in definition and maintenance of documentation and procedures • Other duties as assigned. • CLT contract model. Is this opportunity right for you? We are looking for candidates who has: • 0-3 years of work experience in telephony wholesale or retail billing • Able to communicate in English (Advanced) and one additional language is preferred • Linux knowledge • Computer savvy and proficient knowledge of Word and Excel programs • SQL skills are advantageous • Perl knowledge is a plus • Solid analytical and problem-solving skills • Good verbal, written skills and interpersonal skills. Presents information effectively • Solid working knowledge of telephony definitions, industry terms and technologies • Good working knowledge of customer requirements • Works well in pressure situations • Works well within a team environment • ITIL accreditation will be an advantage • Education: AA degree or equivalent in Information Technology related field is preferred.

Billing Systems Analyst

Affiliate Manager

• Serve as the compensation subject matter expert for assigned global business units and CALA countries including Mexico, Brazil, Colombia, and others.
• Contribute to global compensation initiatives and projects.
• Participate in the design and maintenance of compensation structures, salary bands, and job architecture in alignment with the company’s global frameworks and local market realities.
• Partner with Talent Acquisition to build competitive and equitable offers in a fast-moving, technical hiring environment.
• Support the global compensation cycle (merit, bonus, promotions), ensuring an efficient process and seamless experience for managers and employees.
• Provide compensation modeling and guidance in high-inflation or volatile economies.
• Assist in pay equity reviews and help implement transparency strategies in line with evolving global expectations and local regulations.
• Educate and upskill HRBPs and business leaders on compensation principles, trends, and governance.