Operational Engineer II

CSG

Operational Engineer II managing cloud-native JO and Analytics solutions for enterprise customers. Supporting production environments and implementing automation while working in a remote team.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $74,409 - $119,052 per yearWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerEC2ETLGrafanaKubernetesPrometheusPythonTerraform

About the role

Key responsibilities & impact

Support production and non-production JO and Analytics environments across regions; troubleshoot incidents with peers and TechOps; contribute to root-cause analysis and follow-up improvements.
Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil.
Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads; follow Git-based change practices and team standards.
Help operate monitoring and alerting (Prometheus, Grafana, CloudWatch); tune dashboards and runbooks so issues are visible early.
Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work; communicate clearly in a distributed team.
Write runbooks, READMEs, and handoffs for systems you touch; make it easy for the next engineer to operate what you built.
Question how things work, propose safer/faster patterns, and adopt modern DevOps, cloud, and data pipeline (ETL/streaming) practices where they fit our stack.

Requirements

What you’ll need

2–4+ years in DevOps, cloud operations, SRE, or platform engineering (or equivalent depth via production work).
Hands-on delivery of a SaaS or PaaS product in the cloud (multi-environment, customer-facing impact).
Comfort in a customer-aware role: urgency, clear communication, and ownership when production matters.
Track record of coordinating across internal teams and finishing work without constant direction.
Continuous improvement mindset—you leave systems, docs, and processes better than you found them.
Effective on a small, remote team: proactive, collaborative, professional English (written and spoken).
Scripting: Demonstrable Bash and Python for real operational or automation tasks.
Cloud: Production AWS experience (VPC, EC2, IAM, S3, RDS or similar core services).
Infrastructure as code: Practical Terraform (modules, Git workflows); Ansible a plus.
CI/CD: Experience building or maintaining pipelines (Azure DevOps or GitHub Actions preferred).
Containers: Docker required; Kubernetes (EKS or similar) exposure strongly preferred.
Operations: On-call or production support experience; structured troubleshooting in distributed systems.
Documentation: Evidence you document what you build and how to run it.

Benefits

Comp & perks

Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

BashPythonTerraformAWSKubernetesPrometheusGrafanaCloudWatchCI/CDDocker

Soft Skills

clear communicationownershipcontinuous improvement mindsetproactivecollaborativecustomer-awareeffective in remote teamsstructured troubleshootingcoordinationdocumentation