Engagement Manager

CSG

Entry-level Engagement Manager at CSG managing small to medium-sized projects and ensuring effective communication among stakeholders. Responsible for project delivery within budget, scope, and quality standards.

Posted 6/10/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives.
Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end.
Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval.
Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods.
Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.
Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.
Participate in initiatives that improve our delivery practice and CSG as a whole.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
1+ years of experience managing projects and/or service delivery
Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels.
Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint
Ability to work a flexible schedule covering either 6:00 a.m.–3:00 p.m. BRT or 10:00 a.m.–7:00 p.m. BRT, with approximately 50% of hours flexing between these shifts based on business and client needs
Ability to work in a Brazil-based CLT contract position
Ability to read, write, speak and understand the English language in a business environment.

Benefits

Comp & perks

Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrisk managementissue managementbudget managementresource forecastingdelivery practicesdocumentation qualitycommunication plansstakeholder engagementservice delivery

Soft Skills

communication skillsinterpersonal skillsrapport buildingflexibilityproblem-solvingteam collaborationorganizational skillsfacilitation skillsinitiativeadaptability

Certifications

Bachelor’s degree