Crum & Forster

Attorney

• Support various aspects of the contracting processes through the contract lifecycle management platform, e-signature tools, AI tools, and other Legal and innovative systems
• Work with other legal team members as well as cross-functionally, and coordinate contracts workflows from request to signature.
• Triage incoming contract requests, assign them to appropriate legal resources based on complexity, subject matter, and priority, and oversee the signing process and proper closing of contract records.
• Monitor and manage contract renewals for all agreement types, including tracking and issuing provisional notices of cancellation for reinsurance agreements in accordance with contractually required notice periods.
• Support the implementation and testing of newly developed A&H Legal process workflows for contract drafting and review.
• Play a key role in helping the Legal team adopt these technologies, offering functionality overviews and guiding implementation logistics.
• Introduce scalable automation and improve consistency and speed in legal document generation and analysis.
• Collaborate with Legal, IT, and Business teams in exploring architectural solutions to streamline contract management and enhance overall workflow efficiencies.
• Encourage and support adoption through training and development of informational guides.
• Act as a central owner for all Non-Disclosure Agreements, draft, review, and negotiate the agreements against standard A&H template standards, and legal and business objectives.
• Coordinate the negotiation of said contracts with internal and external stakeholders.
• Review and analyze vendor, producer, and technology agreements to ensure alignment with C&F policies and risk tolerance.
• Identify legal and business risks, evaluate legal arguments, and address issues as appropriate under the guidance of Legal Counsel.
• Lead contract negotiations using company-approved standard positions, templates, and fallback positions to drive consistent outcomes and mitigate risk.
• Support claim and subpoenas reviews.
• Assist with regulatory-related tasks, including collecting data and supporting the preparation of materials such as Market Conduct Annual Statements and other filings.
• Other special projects as required.

Senior Legal Analyst, Intelligence & Transformation

Product Manager

• Consistent application of agile frameworks (Scrum, Kanban, SAFe), focusing on predictability, transparency, and continuous improvement.
• Mentoring of others.
• Ceremonies (daily stand ups, refinement, sprint planning, demos, retros) with consistency and ongoing maturity.
• Collaborate with RTE, Business Leaders, Architecture, and Engineering to maintain a unified program level view of delivery.
• Maintain clear documentation, and process reinforcement.
• Ensure backlogs are healthy, prioritized, scoped, and have final acceptance and release sign off.
• Complete intake, prioritization, and refinement process to ensure.
• Certify all work products across the entire SDLC, including UAT, release readiness, and production deployment approval.
• Ensure cross functional alignment among agile delivery, UX, QA, Compliance, and Engineering on definition of ready/done and release standards.
• Address and resolve conflicts, cross-team dependencies, or delivery risks in collaboration with End Users, Engineering, UX/design, Compliance, Operations and other parts of the business.
• Partner with Engineering and the business to ensure clear problem statements, feasibility validation, and outcome definition.
• Drive continuous improvement through post-mortem. Wherever necessary converts business needs into clear, technically feasible requirements.

Senior Product Owner

Vice President

• The SVP of Core IT will lead a large organization of Infrastructure professionals and will work very closely with multiple partners across C&F – including a tight knit collaboration with the CISO.
• The major areas of responsibility will be: Data Center Services – Primary & Secondary Data Centers, multi-cloud environments, and other services such as O365, patch management, and directory services
• Network Services – Enterprise network architecture, firewall management, Citrix virtual desktop infrastructure, database administration, and job scheduling & monitoring.
• Desktop Services – Service Desk, Employee Access Security, and Telecom/Collaboration
• The SVP of Core IT will be responsible for ensuring Division Presidents and other senior level executives are up to date on the current state of our services – and will need to engage at a technical level with all levels of staff and management to be successful in this role.
• Additionally, the SVP will: Work closely with the division IT leads to understand their needs and ensure appropriate support that satisfies security and operational objectives
• Work closely with the CISO organization to ensure cyber security needs are fully addressed for the safety and security of C&F’s network and data
• Promote a continuous training culture to help the teams keep current with ITSM, AI, Cyber Security, and other skills as needed
• Develop and manage an appropriate budget; balancing cost optimization without compromising reliability - targeting meaningful reductions in total cost of ownership while improving service levels.
• The SVP of Core IT will be responsible for several transformational objectives including: Defining, implementing, and continuously refining a transparent IT Service model based on ITIL/COBIT principles, with clearly articulated services, catalogues, and end-to-end ownership.
• Establishing and enforcing KPI’s and SLA’s to measure and monitor successful outcomes.
• Driving strategic modernization initiatives including hybrid cloud adoption, network/SD-WAN transformation, infrastructure AI/automation, edge computing readiness, and next-generation data center optimization for resilience, scalability, and sustainability.
• Ensuring robust disaster recovery, business continuity, and high-availability architecture in line with determined RTO’s and RPO’s.

SVP, Core IT

• Primary responsibility for Workers’ Compensation vendor management with an emphasis on medical cost containment
• Lead development and implementation of the Managed Care Claim department
• Set strategy for medical management and execute improvement initiatives
• Leverage technology and AI solutions for ongoing refinements to workflows, processes and KPIs
• Monitor compliance with changing regulatory requirements
• Responsible for vendor selection, due diligence, and contracting
• Audit vendors and develop strategies for improved processes and cost savings solutions
• Oversee managed care vendor programs and develop metrics reporting

VP, Managed Care

Business Analyst

• Serve as the first point of contact for user-reported issues, questions, and requests related to production systems.
• Troubleshoot, investigate, and resolve production issues, escalating as needed.
• Monitor system health and performance, proactively identifying and addressing potential problems.
• Assist in coordinating small-scale projects and process enhancements.
• Create and maintain process documentation, including step-by-step guides and workflow diagrams.

Associate Business Analyst

Underwriter

• Review and analyze all data and documentation within existing systems and that provided by Underwriting
• Identify clinical factors that may impact underwriting outcomes or financial exposure
• Support the development and implementation of clinical risk management strategies
• Triage and prioritize requests for medical underwriting review
• Act as a strategic partner to underwriting
• Develop, maintain, and manage strong relationships with internal and external clients
• Ensure accurate entry, validation, and analysis of medical underwriting data
• Maintain clear records to support transparency and defensibility of underwriting decisions
• Stay informed on emerging therapies, technologies, and medical conditions
• Explore new methods and processes to increase efficiency

Clinical Risk Manager, Medical Underwriting, C&F Stop Loss

Risk

• Support the development and implementation of clinical risk management strategies for high-cost, complex claims.
• Analyze incoming cost containment referrals, evaluate clinical and claims data to identify and quantify risk, and engage effective cost containment strategies.
• Act as a strategic partner to underwriting by applying evidence-based criteria and sound clinical judgment.
• Develop, maintain, and manage strong relationships with internal and external clients, Third-Party Administrators (TPAs), brokers and vendors.
• Ensure accurate entry, validation, and analysis of cost containment, notification, and medical underwriting data within the claims system.
• Serve as a primary subject matter expert, articulating complex clinical conditions, pharmaceuticals, and risk structures to diverse audiences.

Clinical Risk Manager, Cost Containment, C&F Stop Loss

General Counsel

• Handle declaratory judgment and recovery actions related to CGL/Construction Defect claims
• Work collaboratively with adjusters and management to provide coverage analysis
• Review Time Limited Demands and provide direction
• Ensure appropriate claim strategies and coverage analyses are completed
• Assign coverage attorneys and develop litigation management strategies
• Provide feedback on policy forms and claim analysis with underwriting and risk engineering partners

Director, Coverage Counsel

Director

• Lead Product Owners, Business System Analysts, Release Train Engineers, and Scrum Masters
• Coach on backlog strategy, prioritization, story quality, and acceptance authority
• Manage team flow and agile ceremonies
• Ensure alignment, quality, and flow across the entire SDLC
• Oversee management of the Agile Release Train, ensuring cross team alignment

Director, Product and Agile Delivery

Insurance

• Manage various aspects of contracting through use of legal team’s systems and templates, integration with underwriting and accounting and contract review negotiations with external parties
• Independently draft and review external reinsurance treaties and provide input on related program agreements, based on pre-defined templates, protocols, underwriting input and industry knowledge.
• Negotiate, in collaboration with underwriting, the reinsurance contract language supporting business terms with internal/external partners, and coordinate discussions with related parties to drive the contract delivery process
• Advise and respond to contract questions or issues by coordinating with Legal support staff and Underwriters during divisional contract pipeline approval and signature workflows.
• Manage queue of open reinsurance contracts; advise and coordinate follow-up and system status update tasks with Legal and Business Unit team members to drive contracting lifecycle timelines and create meaningful prioritization, tracking and status reporting data.
• Review supplemental MS Excel reporting, contract system reporting and metric dashboards to assist in the evaluation of the contract management process

Program Reinsurance Contracting Manager

Analyst

• Support the design, delivery, and quality assurance of insurance products across Professional Liability, Management Liability, Cyber, and Technology E&O lines.
• Work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements.
• Ensure delivered solutions meet business expectations through effective User Acceptance Testing.
• Partner with Product Owners, Underwriters to define business and functional requirements in the form of user stories, acceptance criteria, and supporting documentation.
• Support backlog refinement, sprint planning ensuring requirements are clearly defined, prioritized, and ready for development.
• Be an active participant in Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) for assigned projects.
• Identify, define, and document recommendations and requirements for new product solutions and enhancements.
• Plan, coordinate, and execute user Acceptance Testing (UAT) for system enhancements and new product releases.
• Translate business requirements into end-to-end UAT test scenarios covering underwriting, rating, policy issuance, endorsements, billing, and related workflows.
• Log, track, and validate resolution of defects, ensuring issues are resolved prior to release.
• Manage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines.

Product Business Analyst, Digital Solutions

• Manage, mentor, and develop a team of product business analysts, fostering a culture of collaboration, innovation, and continuous improvement.
• Set clear goals, provide regular feedback, and support professional growth.
• Prioritize features based on business value, technical constraints, and regulatory requirements.
• Balance competing priorities across multiple insurance products while managing stakeholder expectations.
• Collaborate with cross functional teams to ensure alignment with enterprise-wide initiatives.
• Define measurable success criteria for product implementations and track outcomes.
• Be the primary point of contact at all stages of the development cycle.
• Lead and oversee the implementation of rate, quote bind and issuance systems and tools, ensuring alignment with business objectives and regulatory requirements.
• Coordinate with IT, business units, and external vendors to deliver quality solutions on time and within budget.
• Document functional product requirements in the form of well-defined User Stories and actionable Acceptance Criteria.
• Maintain the product backlog, being accountable for its contents, prioritization and planning.
• Work in conjunction with Product Business Analysts to complete User Acceptance Testing of tickets prior to deployments.
• Be an active participant in Agile ceremony meetings (stand up, refinement, sprint planning).
• Cultivate working knowledge of companion systems to foster additional automation opportunities.
• Partner with business leaders to identify opportunities for increased system efficiencies and innovative tech solutions to solve business challenges.
• Communicate expected value to stakeholders by iteration (sprint, monthly, quarterly) with a focus on increasing end user engagement and satisfaction.
• Develop and execute comprehensive change management plans for modifications and new implementations, inclusive of documentation, training materials, product demonstrations and training for end users.
• Serve as the primary escalation point for production issues related to implemented products.
• Ensure data integrity, accuracy, and compliance with industry regulations and company policies.
• Implement best practices for data governance and security.
• Assist with creation and distribution of regular metrics reports, inclusive of data generated from Duck Creek, booking and claims systems, Submission, Snowflake, Underwriting Workbench, Tableau, JIRA and other automated tools.

Director – Digital Solutions

• Ensure consistency of underwriting standards across the regional offices and home office underwriting team.
• Monitor accounts for proper rate and capacity compliance.
• Take corrective or proactive measures as necessary.
• Within their authority, make educated underwriting decisions based on recommendations provided by the Contract Surety home office team.
• Proactively engage Surety leadership on underwriting situations outside of individual authority level.
• Act as a resource and knowledge center for regional and home office underwriters.
• Disseminate updates on key industry and underwriting issues regularly through multiple channels including written updates, meetings, and video calls.
• Archive information for future use.
• Act as a primary resource on complex risk accounts, including publicly traded, international, and co-surety scenarios.
• Build, document, maintain, and oversee the necessary underwriting standards and procedures to maintain a loss-free underwriting portfolio.
• Make recommendations and take ownership of future investments.
• Regularly review the Contract Surety portfolio for changes in credit ratings and out of date underwriting data.
• Ensure that appropriate action plans are enacted.
• In coordination with Surety leadership, provide any requested underwriting information to C&F leadership and surety reinsurers.
• Responsible for direct management and development of the home office Contract Surety underwriting team (4-6 direct reports).

VP, Contract Surety Underwriting Director

• Support the design, delivery, and quality assurance of insurance products across Professional Liability, Management Liability, Cyber, and Technology E&O lines
• Work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements
• Ensure delivered solutions meet business expectations through effective User Acceptance Testing
• Collaborate closely with Product Owners, developers, QAs, and SMEs to validate acceptance criteria and clarify expected system behavior
• Review delivered functionality to ensure alignment with business requirements, regulatory compliance, and user experience expectations
• Identify, document, and track UAT defects, working with development teams to prioritize fixes and validate resolutions
• Support go-live readiness, including business sign-off, documentation, and post-implementation validation
• Manage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines

Product Business Analyst, P&C Digital Solutions

• Lead a dynamic team supporting strategic initiatives within Executive Lines and across the C&F organization.
• Oversee systems implementations and optimizing project delivery in an Agile environment.
• Define and manage product backlogs while collaborating with underwriters, leadership and multiple development teams.
• Enhance business performance, improve operational efficiency, and support the company’s growth objectives.
• Manage, mentor, and develop a team of product business analysts.