Crum & Forster

Operations

• Deposit premium, claims, and commission checks, ensuring accurate logging and timely processing
• Create, maintain, and organize monthly premium folders, receipt logs, and documentation needed for audit readiness
• Track and close open claim tasks by reviewing updates, following up on outstanding items, and ensuring proper documentation
• Monitor overflow email inboxes, sort and route correspondence, and assist the team in prioritizing actionable items
• Route premium tasks and research items to the appropriate Specialist or Lead to maintain efficient workflow
• Support compliance and recordkeeping efforts through accurate filing, secure handling of documents, and shredding outdated check records
• Enter AP invoices and request W9s as needed to support vendor setup and payment processes
• Mail commission and claim checks and maintain corresponding ESL notes for accurate tracking
• Provide foundational administrative support to the Premium Operations team, enabling smooth workflow and process coordination
• Other duties as assigned

Operations Coordinator, Medical Stop Loss

Actuary

• Leads process improvement and leverage technology solutions
• Work collaboratively with business and shared service leaders to support all actuarial aspects
• Set the mid to long term strategy for the broader Actuarial group
• Maintain a motivated, productive and competent team through open communication and delegation
• Create and maintain profitability analyses and reviews for all product lines
• Develop rating support and memorandums for submission to state Department of Insurance
• Analyze and review industry manuals
• Prepare recommendations for reserve changes

VP, Actuary – A&H

Analyst

• Analyze reconcile, and triage data received from select partners to permitted parameters
• Compile data and analyze for submission to States to satisfy regulatory reporting requirements
• Lead the annual MCAS (Market Conduct Annual Statement) process in compiling internal & external data
• Decompose high-level business and user requirements into functional requirements
• Participate in peer reviews of work products to ensure that requirements were interpreted correctly
• Reduce or eliminate process redundancies and inefficiencies
• Perform special projects and assignments under the direction of senior personnel

Reporting, Data Call Analyst

Sales

• Manage national CFSL Sales team, drive and role model the A&H culture
• Develop and coordinate annual business plans for CFSL Sales regions
• Establish understanding of CFSL's ESL products and services
• Support sales team in strengthening C&F relationship with producers
• Coordinate with underwriting leadership to improve underperforming producers
• Ensure flow of communication and workflow alignment between teams
• Identify customer needs and design innovative solutions
• Create sales strategies to develop new production sources
• Coordinate C&F representation at industry events
• Lead CFSL sales team participation in meetings
• Ensure sales feedback and tools are current and complete
• Maintain awareness of market trends and emerging threats
• Participate in continued education

VP Sales, C&F Stop Loss

Business Analyst

• Participate in meetings with business stakeholders to identify goals and system requirements.
• Collaborate with business and IT stakeholders in planning, design, and deployment of applications.
• Facilitate design sessions to prototype new systems.
• Review effectiveness of user experience for existing systems and develop improvement strategies.
• Conduct analysis to suggest alternatives for existing operating systems and processes.
• Collaborate with project team to establish project timeline and delivery milestones.
• Coordinate testing of application systems and provide documentation for end users.

Senior Business Analyst, P&C Insurance

Product Manager

• Represent the voice of the stakeholder/product team and clearly articulate the problem to be solved or the opportunity to be captured.
• Foster strong relationships with stakeholders to anticipate future needs/opportunities and translate stakeholder goals into actionable digital initiatives.
• Contribute to the vision for the product by collaborating with stakeholders to define and refine the product roadmap.
• Own and maintain the product backlog, ensuring alignment with business priorities and strategic objectives.
• Lead or facilitate design and discovery sessions to prototype solutions and gather feedback.
• Establish and manage scope and parameters of the product to define predictable outcomes and action plans.
• Review the effectiveness and efficiency of the user experience for the product and develop strategies for improvement.
• Prioritize and manage backlog items to ensure timely and high-quality delivery.
• Collaborate with cross-functional teams to ensure requirements clarity, solution alignment, and testing readiness.
• Write clear and concise user stories with well-defined acceptance criteria.
• Provide product demonstrations to business stakeholders.

Product Owner, P&C Insurance

Accountant

• Responsible for the premium accounting and bordereaux reporting function of key stop loss program
• Interact with internal teammates and external partners to ensure alignment on Stop Loss accounting issues
• Drive operational efficiency initiatives that improve profitability and customer experience
• Lead practice of continual process improvement and identify opportunities to outsource/automate repetitive functions
• Research and resolve complex reconciliation issues and discrepancies

Senior Premium Accountant, C&F Stop Loss

Customer Support

• Provide exceptional customer service regarding travel products and services; including, promptly responding to email and telephone requests for policy adjustments, questions on coverage and technology platforms
• Prepare and host Trainings on both product information and technology platforms: create and record trainings for distribution and/or posting on the Advisor Dashboard; edit existing training(s), incorporates feedback gathered from participants/partners to improve training, processes, and products
• Keeps up to date on Presentation Technology and trends. Ensure clear communication throughout the conceptualization and implementation of training
• Process Partnership Agreements, including opening and closing accounts, address changes, changes in commission structure, etc.
• Assist Account Managers to ensure accurate information is housed in Salesforce.com, including but not limited to, existing customer profiles, complete prospect and suspect information, project identifications with timelines and competitive products installed
• Adherence to Case Management process, including the input or review of cases reported by account managers/accounts for exception requests/changes to ensure completion and assign to appropriate person for resolution; refer high profile cases through the Case Management process to the Senior Account Administrators for immediate processing
• Leadership of the initiative for our Agent Engagement - Social Media
• Identify any Operational issues and escalate, including working with QA to resolve issues
• Manage the Advisor Compensation program with our Finance Team: research and provide feedback on commission
• Perform various Administrative duties for the Sales and Account Management Team
• Provide licensing and compliance support

Travel Advisor Support Specialist

Director

• Contribute to the development and execution of the claims strategy in alignment with divisional goals.
• Oversee day‑to‑day operational performance of Large Fleet claim programs
• Provide oversight authority for TPAs and other claim partners handling Large Fleet losses.
• Participate in the vetting, monitoring, and periodic auditing of TPA performance
• Review and analyze claims that exceed adjuster or TPA authority levels
• Assist in developing litigation management approaches for assigned losses
• Provide technical guidance to internal stakeholders and TPA teams on complex and high‑severity claims.
• Establish, track, and monitor key performance indicators (KPIs) and operational metrics for Large Fleet claims programs
• Identify loss trends and communicate observations to underwriting, product, and actuarial partners as needed
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
• Be responsible for service, loss control, and loss adjustment expense
• Support preparation of program reports for quarterly business reviews and partner meetings
• Collaborate with internal partners on process improvement, product feedback, and operational enhancements
• Participate in client and account review meetings to provide claims expertise and program feedback
• Identify training needs and help develop resources for claim staff and TPA personnel
• Drive initiatives that improve efficiency, accuracy, and consistency across the Large Fleet claims program
• Promote a culture of high-quality service, continuous learning, and operational excellence.

Director, Large Fleet and Sharing Economy Claims

Underwriter

• Provide underwriting with pre-quote transaction support
• Validate data entry into underwriting workbooks and systems
• Assist in the verification of proper documentation regarding coverage and limits
• Communicate, as needed, with producers to obtain information required to complete transactions
• Review and process bind orders
• Utilize various internal systems to complete policy drafting
• Complete booking of premium within appropriate system
• Issue approved policies
• Perform review of underlying policies, report policy data to third party reporting agencies
• Process post-bind transactions, including subjectivity and inspection follow-up, endorsements, cancellations, and reinstatements
• Contribute to the Crum & Forster team environment and continuous improvement philosophy
• Assist with special projects, upon request

Underwriting Assistant – GL and Excess

• Design and create profitability analyses and reviews
• Analyze stop loss program experience and develop appropriate corrective actions
• Create analyses for underwriters and senior management in support of new and existing programs
• Assist in the due diligence of potential new programs
• Assist underwriting in the preparation of experience rating and provide actuarial guidance on risk selection
• Work with existing programs to gather appropriate data for analysis
• Maintain and update existing experience analysis tools and models
• Assist in developing rating plans for all products
• Develop rating support and memorandums for submission to state Department of Insurance
• Manage and respond to filing objections
• Familiarity with state regulations and requirements for rate filings
• Analyze and review industry stop loss manuals
• Develop underwriting guidelines – credibility tables, completion factors, and experience rating
• Produce rating tools for underwriters
• Assist in the preparation of monthly reserve reviews
• Prepare recommendations for reserve changes
• Strong ability to communicate effectively and professionally with internal and external clients
• Informs manager of status and problems within assigned area of responsibility
• Refer matters beyond limits of authority and expertise to manage for direction
• Performs duties in a timely and efficient manner
• Ability to manage multiple projects simultaneously while meeting deadlines
• Work closely with business unit leaders to support all actuarial aspects

Senior Actuary, Employer Stop Loss

• Provide exceptional customer service regarding travel products and services; including, promptly responding to email and telephone requests for policy adjustments, questions on coverage and technology platforms
• Prepare and host Trainings on both product information and technology platforms: create and record trainings for distribution and/or posting on the Advisor Dashboard; edit existing training (s), incorporates feedback gathered from participants/partners to improve training, processes, and products
• Keeps up to date on Presentation Technology and trends.
• Ensure clear communication throughout the conceptualization and implementation of training
• Process Partnership Agreements, including opening and closing accounts, address changes, changes in commission structure, etc.
• Assist Account Managers to ensure accurate information is housed in Salesforce.com, including but not limited to, existing customer profiles, complete prospect and suspect information, project identifications with timelines and competitive products installed
• Adherence to Case Management process, including the input or review of cases reported by account managers/accounts for exception requests/changes to ensure completion and assign to appropriate person for resolution ; refer high profile cases through the Case Management process to the Senior Account Administrators for immediate processing
• Leadership of the initiative for our Agent Engagement - Social Media
• Identify any Operational issues and escalate, including working with QA to resolve issues
• Manage the Advisor Compensation program with our Finance Team: research and provide feedback on commission
• Perform various Administrative duties for the Sales and Account Management Team
• Provide licensing and compliance support

SAM Support Specialist – Travel

Data Scientist

• Support and improve backend data workflows, recurring data processes, and reporting infrastructure used by the team
• Build and maintain automation tools to improve data preparation, reporting support, and workflow efficiency
• Investigate data quality issues, identify root causes, and help implement sustainable fixes and controls
• Document data sources, transformation logic, validation checks, and workflow steps to improve maintainability and continuity
• Support productionized data workflows by helping manage updates, troubleshooting issues, and maintaining operational stability
• Follow structured practices around version control, testing, documentation, and change management to support reliable data processes
• Partner with team members and stakeholders to translate business needs into practical data solutions
• Provide reporting and dashboard data support as needed, in partnership with BI-focused team members
• Implement and assess predictive models to support broad functional areas across the division
• Other duties as assigned

Implementation Specialist

• Assist Business leaders in planning, organizing, and executing projects and initiatives from inception to completion.
• Track milestones, deliverables, and timelines, ensuring all stakeholders are informed and aligned.
• Review Business leader project documentation, ensure timely sharing of status reports and meeting notes to all stakeholders.
• Act as the liaison between departments to facilitate information flow and resolve issues.
• Coordinate or attend meetings, gather input, and communicate updates to ensure all teams are working toward common goals.
• Identify and escalate potential roadblocks or conflicts to Business leadership.
• Support the launch of Business initiatives including but not limited to new products and marketing campaigns by coordinating tasks, resources, and communications.
• Recommend and help implement process improvements to enhance project delivery and interdepartmental collaboration.
• Document best practices and lessons learned for future initiatives.

Senior Implementation Specialist – Travel

Marketing

• We are looking for an experienced Senior Marketing Specialist to join our Travel Insurance team in Glastonbury, CT.
• This role will be responsible for developing and executing comprehensive, integrated marketing campaigns — spanning digital, email, and traditional channels — that drive brand awareness, client acquisition, and revenue growth in the travel insurance sector.
• Working cross-functionally with internal teams, external agencies, and distribution partners, the Senior Marketing Specialist will deliver compelling marketing programs and assets that promote Travel Insured and our travel insurance products.
• Lead the development and execution of integrated marketing campaigns across digital, email, print, and traditional channels to promote Travel Insured International and its suite of products and services.
• Create and manage multi-channel marketing programs designed to drive lead generation, sales production, and customer retention.
• Develop and manage marketing assets required to support business partners including travel agency Consortia, Host agency and other travel partner distribution channels.
• Perform quantitative and qualitative market research to implement data-driven marketing campaigns and meet organization-wide strategic goals.
• Develop strategies and targeted messaging tailored to distinct traveler personas and business partner audiences.
• Develop marketing assets to support strategic events and trade show calendar to drive brand awareness with new prospects and accelerate existing opportunities.
• Manage brand resources and processes to ensure consistent brand delivery across all marketing materials and customer touchpoints — including message frameworks, visual assets, key terminology, and accurate data.