Crum & Forster

Communications

• Support and contribute to division-wide internal communications strategy and tactical execution, working cross-functionally to ensure employees are informed, engaged, and feel connected to our culture, mission and vision
• Bring a proactive, creative, out-of-the-box flare to a wide range of service requests that will benefit and grow from your in-depth assessment of and your ultimate communications plan recommendation and organized management
• Bring clarity of intent through meticulous project management and open collaboration with stakeholder clients
• Support the AVP of Internal Marketing & Communications in partnering with senior executives to produce our quarterly Town Hall events, Quarterly Business Reviews and other strategic meetings-- driving the calendar, collection and preparation of all content as well as management of all phases of rehearsal through each live production, recap to our intranet and collection and assessment of related metrics
• Collaborate on and deliver strategic counsel to stakeholder clients to help them communicate with clarity, thoughtfulness and impact and in consideration of the varied roles and appetite of the employee community
• Collaborate with the People & Culture team (our biggest stakeholder) to plan and execute division-wide initiatives in conjunction with our Events team when applicable
• Apply a campaign-style mindset, measuring engagement consistently for continuous improvement and assessment
• Own the content and execution as well as scale of our intranet platform to make it easy for employees to stay informed and engaged
• Co-create feedback loops and metric analysis to get an accurate picture of how employees are receiving information and how well that information is being absorbed
• Collaborate with the wider Marketing & Communications team to distill and distribute engaging education-style stories around A&H external/product initiatives in a way that piques curiosity, compounds understanding, and fuels innovation among our internal clients

Director, Internal Marketing – Communications

Business Analyst

• Participate on a small team of business analysts in planning, design, development, and launching of systems in support of core organizational functions
• Gather and analyze data in support of business cases, proposed projects, and systems requirements
• Participate in meetings with business unit leadership, systems owners, and end users to define system requirements
• Engage with IT stakeholders in the planning, design, and development of new applications
• Participate in design sessions to prototype new systems to enhance business processes
• Conduct analysis to make recommendations addressing trouble areas in systems and processes
• Adhere to established project timeline for milestone delivery and communication plan
• Provide systems models, specifications, diagrams, and charts for development direction
• Identify causes for issues based on findings and complete with viable solutions
• Collaborate with Digital Service teams to ensure compatibility of in-house systems
• Coordinate testing of application systems, including end-user acceptance and QA reviews
• Provide documentation and training to end users for modified and new systems

Business Analyst, P&C Claims

Operations

• Oversee and lead Call Center, Claims and Quality Assurance operational departments and functions.
• Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management.
• Provide coaching and mentorship to staff to foster talent and grow the organization.
• Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals.
• Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness.
• Skillfully develop and manage relationships with external clients and partners.
• Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction.
• Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations.

VP, Operations

Product Manager

• Create new and revised products as requested by Underwriters
• Develop and maintain coverage forms, endorsements, applications, quote and binder templates, and rate/rule plans
• Draft manuscript endorsements as requested by Underwriting
• Execute and formalize an insurance product filing
• Deliver prompt and well-written responses to state insurance department objections
• Maintain forms and rates/rules on a Product Management SharePoint site
• Support Product Business Analysts by providing regulatory guidance
• Act as a resource for guidance on compliance topics
• Participate in internal audits with Underwriting

Product Manager, Regulatory Compliance, Executive Risk

• Turn complex data into actionable insights for the Surplus & Specialty Team by designing and developing data solutions
• Perform and document data analysis, data validation, and data mapping/design
• Conceptualize and implement ETL processes within Snowflake using Procedures, Tasks, Dynamic Tables, etc.
• Support Data Analysts by building high performing queries for reporting
• Work with other departments to provide data solutions (Data Marts, Ad Hoc Queries)
• Conduct unit tests and develop database queries to analyze effects and troubleshoot issues
• Communicate with all levels of the organization to design and develop data solutions
• Utilize JIRA to track and manage task progress within weekly sprints

Senior Data Solutions Analyst

Recruitment

• Manage full life cycle recruitment for non-exempt talent, from sourcing and attracting candidates to interviewing and onboarding
• Serve as main point of contact for HR and Business leaders regarding talent acquisition status
• Ensure current staffing needs are met and create/maintain candidate pipeline for future needs
• Assist in sourcing and interviewing for Summer Internships
• Gain strong knowledge of business lines, products, markets, and hiring needs
• Coordinate and conduct interviews and provide substantive feedback/recommendations to hiring managers
• Promote company culture and build trusted rapport with hiring managers, candidates and broader HR organization
• Lead/participate in TA related work (talent sourcing, ATS mining, scheduling)
• Lead/participate in other HR initiatives and projects (employee engagement, talent development)
• Report to Senior Vice President of Talent Acquisition

Recruiter, Talent Acquisition

Insurance

• Develop working knowledge of multiple internal (direct and ceded) data systems and warehouses
• Compile and analyze large sets of data, and identify anomalies and errors
• Interpret reinsurance contract terms for processing, and identify items requiring manual monitoring/handling
• Communicate with the Ceded Reinsurance department on recent and upcoming treaty placements to develop an understanding of system needs
• Collaborate with underwriting, actuarial, claims, and financial departments on reinsurance activity
• Enter contract details from treaty and automatic facultative placements into reinsurance systems
• Perform premium and loss reconciliations on treaty reinsurance agreements and investigate, resolve and report any discrepancies
• Track and calculate manual adjustments to ceded premium and loss and maintain historical treaty matrix summaries
• Perform system testing of reinsurance systems, data warehouses, and earned premium calculations where applicable

Reinsurance Analyst

• Manage an assigned pending of claims arising from insurance policies, primarily Commercial General Liability with mid-to-high level of risk and complexity
• Operate under appropriate levels of supervision and within established authority
• Report to assigned Manager, AVP or Vice President
• Receive claims assignments and verify/determine applicability of coverage
• Determine the method and extent of investigation for each claim as required by company Best Practices
• Review and manage outstanding files for adequacy and timeliness of investigation, evaluation and reserve and maintain a timely diary for each case
• Evaluate and adjust claims within the adjuster’s authority level
• Evaluate and manage litigated claims, determine future course of handling and proper method of disposition
• Consult with the claim manager on claims needing assistance or exceeding authority
• Assess recovery potential and develop information required to pursue recovery
• Meet with current and prospective customers to discuss Seneca claims capabilities
• Provide superior customer service to agents, insureds, and others during the claims handling process
• Understand/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred

Senior Claims Specialist – General Liability, Labor Law, Bodily Injury

Customer Support

• Answer inbound calls from travelers and travel advisors regarding travel insurance coverage, website troubleshooting, purchase inquiries and agent support
• Create cases in Salesforce to address customer needs (documentation or policy changes)
• Act as a liaison with agency partners that have dedicated TII support email addresses
• Participate in weekly coaching sessions and meetings on MS Teams (one-on-ones, team meetings, training, town halls)
• Serve as backup for other Customer Care functions including call taking, supporting chats, group desk administrative functions and manifest processing
• Perform other related duties as needed

Customer Care Specialist

Account Manager

• Act as underwriting support, creating efficient workflow to ensure deadlines are met
• Support underwriting desks by examining application forms, inspection reports, insurance maps and past claims to determine degree of risk
• Identify and gather relevant account information required to quote and/or bind the policy
• Manage end-to-end policy/quote set up within SLAs and ensure Underwriters are kept informed
• Communicate with brokers/agencies, wholesalers, and internal departments to resolve issues and respond to inquiries
• Coordinate with Operations Specialist to update internal systems and complete rating
• Prepare quotes by reviewing exposures and experience rating, updating account information, rates and adjusting price as requested
• Provide information for regulatory compliance (statutory filings, proof of insurance, certificates)
• Participate in projects/assignments as requested
• Ensure accurate and timely servicing and billing of accounts
• Manage accuracy of account documentation including proposals, agreements, reinsurance contracts, endorsements, cancellations
• Complete Peer Review of work used in underwriting/pricing exhibits

Actuary

• Work on 2-3 projects related to account pricing and/or book performance monitoring
• Partner with tenured actuaries and data scientists and learn about the sophistication of pricing insurance
• Develop, maintain, review, update, and enhance pricing tools
• Work on pricing for Commercial Lines and Executive Risk lines such as Auto, General Liability, Property, Umbrella, Workers’ Compensation, Cyber, Professional Liability, Management Liability

Actuarial Intern

Support Engineer

Technical Analyst

• Lead projects to support Sharing Economy business; establish innovative, high-quality technical solutions
• Interpret and clarify ambiguous requirements; drive stakeholder alignment
• Manage scope creep and maintain alignment with business objectives
• Mentor newer business analysts and provide direction
• Support underwriting operations across Auto, General Liability, and Excess/Umbrella lines
• Collaborate cross-functionally to deliver timely results

Senior Business Analyst

• Implement full cycle recruiting for non-exempt positions, primarily customer care and claims specialist roles.
• Serve as main point of contact for the HR and Business leaders as it relates to TA status.
• Ensure the current staffing needs of the Division are being met, and create and maintain a candidate pipeline for future needs.
• Assist in sourcing and interviewing for Summer Internships.
• Gain a strong knowledge and understanding of the relevant business lines and products, the markets they operate in, and their different needs and expectations.
• Coordinate and conduct interviews, and provide substantive feedback/recommendations to hiring managers.
• Promote company’s culture and build trusted rapport with hiring managers, candidates and broader HR organization.
• Lead and/or participate in other TA related work as required (e.g., talent sourcing, ATS mining, scheduling).
• Lead and/or participate in other initiatives and projects in other areas of HR, e.g., employee engagement, talent development.