Crum & Forster

Business Analyst

• Support the design, delivery, and quality assurance of insurance products across multiple lines.
• Work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements.
• Ensure delivered solutions meet business expectations through effective User Acceptance Testing.
• Plan, coordinate, and execute User Acceptance Testing (UAT) for system enhancements and new product releases.
• Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions.

Product Business Analyst – P&C

Underwriter

• Provide underwriting with pre-quote transaction support, including but not limited to: Validate data entry into underwriting workbooks and systems, such as auto classification, GL classification, schedule of underlying, and losses.
• Assist in the verification of proper documentation regarding coverage and limits prior to completing transactions.
• Communicate, as needed, with customers to obtain information required to complete transactions.
• Assume responsibility for completion of the transaction after underwriting binds an account, including but not limited to: Utilize various internal systems to complete policy drafting, verify data accuracy of drafted policy, set-up within our internal electronic document management system, and follow-up for underwriter approval for accounts outside authority.
• Issue/mail approved Policies.
• Complete booking of premium within appropriate system, and confirm premium posted properly.
• Perform review of underlying policies, report policy data to third party reporting agencies such as the Departments of Motor Vehicles, and resolve criticisms from those reporting agencies in a timely manner.
• Process post-bind transactions, including endorsements, cancellations, and reinstatements.
• Contribute to the Crum & Forster team environment and continuous improvement philosophy: Communicate and collaborate with other departments within the corporation to answer policy questions, resolve issues, and identify ways to streamline processes.
• Work with system support to test releases when the verification of successful programming involves a review of the production environment.
• Assist with special projects, upon request.

Underwriting Assistant

Accountant

• Oversee and manage all accounting functions related to occupational accident operations, ensuring compliance with industry regulations, GAAP, and internal policies.
• Prepare, analyze, and oversee monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements.
• Manage the month-end, quarter-end, and year-end close processes, including journal entries, reconciliations, and reporting, ensuring all deadlines are met.
• Conduct detailed account reconciliations and address discrepancies to ensure accuracy and compliance.
• Prepare monthly general ledger interface entries to record premiums, expenses, losses, and commissions.
• Analyze financial data and provide insights to support decision-making, strategic planning, and forecasting.
• Support the preparation of budgets and forecasts by providing detailed financial analysis and variance explanations.
• Oversee the receiving, invoicing, vendor payment, and commission payment processes, resolving discrepancies as needed.
• Guide and mentor junior accounting staff, fostering a collaborative and productive work environment, and assist with training new team members.
• Collaborate with internal and external auditors during audits, providing necessary documentation and explanations.
• Review, improve, and implement process changes to yield greater efficiencies within accounting operations.
• Utilize Salesforce and Accounting Seed to manage accounting data, track performance metrics, and generate reports for management review.
• Process and review intercompany billing and transactions, ensuring proper documentation and accuracy.

Senior/Lead Accountant

Claims Specialist

• Provide technical supervision and guidance for BI and PIP claims handled by TPAs, ensuring adherence to program standards and best practices
• Apply advanced knowledge to oversee rideshare claims, including coverage analysis, litigation management, and fraud awareness
• Drive optimal claim outcomes by controlling indemnity, expense, and litigation costs through timely reserving, trial preparation, and resolution strategies
• Conduct regular audits of TPA-managed claims to ensure accuracy, timeliness, and compliance with established procedures
• Review claims data, reserve adequacy, and performance metrics to identify trends and recommend process improvements
• Stay informed on evolving rideshare regulations, policy changes, and litigation developments
• Work independently in a remote environment while maintaining strong accountability and ownership of results
• Partner with internal/external teams, TPAs, defense counsel to support program objectives and drive consistent outcomes

Executive Claims Specialist – Sharing Economy

Claims Specialist – Sharing Economy

• Oversee and manage all accounting functions related to occupational accident operations, ensuring compliance with industry regulations, GAAP, and internal policies.
• Prepare, analyze, and oversee monthly, quarterly, and annual financial statements, including balance sheets, income statements, and cash flow statements.
• Manage month-end, quarter-end, and year-end close processes, including journal entries, reconciliations, and reporting, ensuring all deadlines are met.
• Conduct detailed account reconciliations and address discrepancies.
• Prepare monthly general ledger interface entries to record premiums, expenses, losses, and commissions.
• Analyze financial data and provide insights to support decision-making and strategic planning.
• Support preparation of budgets and forecasts providing detailed financial analysis.
• Oversee invoice, vendor payment, and commission payment processes, resolving discrepancies as needed.
• Guide and mentor junior accounting staff, fostering a collaborative work environment.
• Collaborate with auditors during audits, providing necessary documentation.
• Review, improve, and implement process changes for accounting operations efficiency.
• Assist in reviewing business processes for improvements and supporting implementation projects.
• Stay current on industry trends and best practices to enhance accounting operations effectiveness.

Senior Accountant

Sales

• Develop and be accountable for achieving annual and longer-term business plans on a national basis for designated region in conjunction with CFSL and MBU leadership focusing on new business sales, renewal persistency, loss ratio and close ratio.
• Establish a detailed understanding of and be able to clearly articulate CFSL's ESL products and services, value proposition, risk appetite, profitability and performance goals.
• Establish detailed knowledge of existing CFSL producers; strengthen C&F relationship through participation in producer calls and visits to retain desirable business.
• Ensure new production sources align with company strategy and financial objectives
• Design and implement strategies to improve underperforming producers or to better allocate resources and producer focus.
• Ensure consistent flow of communication and workflow alignment between CFSL Sales and Underwriting, Claims, and other CFSL functional teams.
• Understand and mitigate potential channel conflicts across C&F ESL portfolio
• Identify customer needs and collaborate across the organization to design innovative solutions.
• Create and implement sales strategies to develop new production sources through cross selling and producer sourcing tools to achieve regional and national sales goals.
• Represent C&F at multiple industry events each year, facilitating both producer opportunities and high exposure panel opportunities.
• Build and maintain positive and collaborative relationships within all areas of the organization.
• Actively participate in regular sales/underwriting meetings and other communication forums critical to the success of the collective team.
• Provide feedback and utilize reporting and forecasting tools on all quoted business.
• Perform regular block and producer analysis on designated producer metrics to ensure CFSL and producer accountability.
• Coordination with VP of Sales and C&F Marketing and Communications teams to develop current and future industry data and marketing collateral.
• Maintain awareness of market trends, products, market participants and competitive practices, and identify emerging threats to the department.
• Participate in strategic discussions and initiatives to ensure CFSL sales team is aligned with MBU/A&H goals.
• Participate in continued education to further their knowledge of Crum & Forster’s product offerings.
• Manage expenses within assigned budget.
• Role model the A&H culture, values and C&F core competencies

Sales Director, C&F Stop Loss

Paralegal

• Monitor bankruptcy email inbox and review daily Chapter 11 filings.
• Cross-reference filings with C&F insureds to identify relevant cases; research files and analyze issues.
• Prepare and distribute notifications of bankruptcy filings to internal and external stakeholders.
• Review and distribute legal mail as necessary.
• Monitor ongoing bankruptcy cases and communicate updates to attorneys.
• Assist in the preparation and filing of proofs of claim.
• Research policy documents and related information to assist attorneys with review and revision of pleadings and supporting affidavits.
• Support attorneys in the review, revision, and preparation of settlement agreements.
• Assist with responses to discovery requests, including internal research, document gathering, and communication with business partners.
• Maintain discovery and litigation calendars, tracking deadlines and key dates.
• Analyze and update existing 50-state regulatory compliance reference charts (Excel/SharePoint), utilizing Westlaw and other online research tools.
• Set up, populate, and verify new or restructured regulatory compliance charts.
• Prepare, send, track, and follow up on documents for signature via DocuSign.
• Create and manage custom contract templates.
• Preliminary review of certain third party contracts.
• Leverage AI-powered tools and technology to enhance legal research, document review, and workflow efficiency.

• Within documented authority levels, review all claim submissions for accuracy, completeness, and compliance with various Plan Documents, SPDs, and Policies
• Clearly and professionally communicate external requests for information and maintain timely follow-up
• Clearly and professionally communicate claim payment and denial decisions
• Confirm appropriate disclosure when applicable
• Calculate and maintain reserves as needed
• Assist with aggregate accommodation activities and aggregate claim submissions
• Maintain appropriate reporting and communication with team and management regarding your assigned areas of responsibility
• Assist with refining internal claim procedures and recommending improvements to management
• Other duties as assigned

Claims Examiner, Medical Stop Loss

Public Relations

• Proactively develop and execute thoughtful PR strategies to raise the profile and enhance the image of C&F, its leadership and subject matter experts through traditional, non-traditional, and digital external channels
• Execute the public relations/media relations strategy for C&F and its divisions – serving to raise the profile and enhance the image of C&F, its various divisions, and business units
• Stay current with corporate strategies and initiatives, and optimize messaging and content development
• Serve as a trusted strategic communications advisor to business leadership by tracking key issues, analyzing potential media implications and developing key messages in coordination with business communicators and other relevant stakeholders
• Monitor and analyze industry and competitive trends that impact the businesses
• Recommend and implement action plans in conjunction with senior leadership during crises
• Collaborate with other Marketing Communications team members to ensure cross-functional alignment

Public Relations and Communications Director

• Receives claims assignments, verifies and determines applicability of coverage.
• Ability to not only interpret complex coverage issues, but possess the ability to write appropriate reservation of rights and declination of coverage letters.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
• Evaluates and adjusts claims within the adjuster’s authority level.
• Reports directly on technical matters to supervisor or management.
• Evaluates and manages litigated claims, determines future course of handling and proper method of disposition.
• Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims, which exceed assigned authority.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
• Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.

Executive Claims Specialist – Complex GL

Executive Claims Specialist

Actuary

• Create and maintain profitability analyses and reviews for employer stop loss business
• Analyze stop loss program experience and develop appropriate corrective actions
• Create analyses for underwriters and senior management in support of new and existing programs
• Assist in the due diligence of potential new programs
• Create, maintain and update existing experience analysis tools and models
• Develop rating support and memorandums for submission to state Department of Insurance
• Produce rating and portfolio management tools for underwriters
• Assist in the preparation of monthly reserve reviews
• Work closely with stop loss business leaders to support all actuarial aspects

VP, Actuary – Employer Stop Loss

• Proactively develop and execute thoughtful PR strategies to raise the profile and enhance the image of C&F, its leadership and subject matter experts through traditional, non-traditional, and digital external channels
• Execute the public relations/media relations strategy for C&F and its divisions – serving to raise the profile and enhance the image of C&F, its various divisions, and business units
• Stay current with corporate strategies and initiatives, and optimize messaging and content development
• Serve as a trusted strategic communications advisor to business leadership by tracking key issues, analyzing potential media implications and developing key messages in coordination with business communicators and other relevant stakeholders
• Monitor and analyze industry and competitive trends that impact the businesses
• Collaborate with other Marketing Communications team members to ensure cross-functional alignment

Public Relations & Communications Director

Risk

• Perform comprehensive risk evaluations and job site visits to identify exposures
• Develop service plans to enhance policyholder risk management programs
• Monitor loss activity and advocate for risk management tools to prevent accident recurrence
• Deliver safety presentations at industry and association events
• Collaborate with underwriting to retain accounts and pursue new business
• Ensure valued service delivery to policyholders across all locations
• Work closely with Underwriting, Claims, Producers, and other stakeholders