Operations Associate, Medical Stop Loss

Crum & Forster

Premium Operations Associate managing outgoing premium activities, including refunds and claims payments for Crum & Forster. Supporting onboarding processes and ensuring operational efficiency.

Posted 6/12/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $38,300 - $56,200 per yearWebsite

About the role

Key responsibilities & impact

Prepare all deposited checks for entry into the accounting system
Process premium refunds, claims refund deposits, and commission refunds/payments
Run and maintain monthly claims and commission registers
Process claims and commission checks/ACHs and ensure accurate tracking of outstanding items
Respond to internal and external inquiries regarding commissions, claims, and other outgoing premium items
Support new business onboarding for producers/brokers, including OFAC reporting
Maintain premium journal notes and client contact cheat sheets
Assist with reconciliation research as needed
Support the Lead with workflow execution during peak periods or complex cases
Other duties as assigned

Requirements

What you’ll need

High school diploma/GED required
Bachelor’s degree in accounting or related field from an accredited college or university or equivalent experience preferred
3+ years of experience, preferably in premium accounting or related finance role
Proficiency in MS Office and premium accounting systems
Strong analytical and problem ‑ solving skills, particularly in resolving discrepancies
Excellent organizational and time ‑ management abilities with strong attention to detail
Strong communication skills for partner interactions and cross ‑ functional collaboration
Ability to manage multiple tasks independently while maintaining accuracy
A proactive, business ‑ focused mindset and commitment to service excellence
High ethical standards and professional conduct.

Benefits

Comp & perks

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision.
Programs focused on family’s wellness, including physical, mental and financial wellbeing
Tuition reimbursement, industry-related certifications and professional training
Work environment that is dynamic, ambitious, fun and exciting
Opportunities for social and community responsibility, matching donation program, volunteer opportunities, and corporate giving program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

premium accountingclaims processingrefund processingreconciliation researchdata entrydiscrepancy resolutionfinancial analysisjournal maintenanceworkflow executionreporting

Soft Skills

analytical skillsproblem-solving skillsorganizational skillstime managementattention to detailcommunication skillscross-functional collaborationindependent task managementproactive mindsetservice excellence

Certifications

high school diplomaGEDBachelor’s degree in accounting