Director, Large Fleet and Sharing Economy Claims

Crum & Forster

Director of Claims for Large Fleet at Crum & Forster, overseeing claims operations for large fleet and commercial transportation programs. Focusing on operational leadership and strategic initiatives in a fully remote environment.

Posted 5/21/2026full-timeRemote • New Jersey • 🇺🇸 United StatesLead💰 $111,100 - $162,900 per yearWebsite

About the role

Key responsibilities & impact

Contribute to the development and execution of the claims strategy in alignment with divisional goals.
Oversee day‑to‑day operational performance of Large Fleet claim programs
Provide oversight authority for TPAs and other claim partners handling Large Fleet losses.
Participate in the vetting, monitoring, and periodic auditing of TPA performance
Review and analyze claims that exceed adjuster or TPA authority levels
Assist in developing litigation management approaches for assigned losses
Provide technical guidance to internal stakeholders and TPA teams on complex and high‑severity claims.
Establish, track, and monitor key performance indicators (KPIs) and operational metrics for Large Fleet claims programs
Identify loss trends and communicate observations to underwriting, product, and actuarial partners as needed
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
Be responsible for service, loss control, and loss adjustment expense
Support preparation of program reports for quarterly business reviews and partner meetings
Collaborate with internal partners on process improvement, product feedback, and operational enhancements
Participate in client and account review meetings to provide claims expertise and program feedback
Identify training needs and help develop resources for claim staff and TPA personnel
Drive initiatives that improve efficiency, accuracy, and consistency across the Large Fleet claims program
Promote a culture of high-quality service, continuous learning, and operational excellence.

Requirements

What you’ll need

Bachelor’s degree or equivalent
10+ years of experience within the Large Fleet, Commercial Auto, or Transportation
Five years in a Claims leadership role preferred; Supervisor, Manager or Director.
Experience handling or overseeing rideshare programs, large fleet, commercial transportation, and sharing economy insurance programs
Ability to obtain and maintain required state adjuster licenses
Excellent verbal and written communication skills
Excellent claim analytics, presentation skills, and proven problem-solving abilities
Experience using, interpreting, solutioning and leading with data
Excellent interpersonal skills with the ability to lead and work in a cooperative manner
High level of integrity, professionalism, and attention to detail.
Occasional travel required

Benefits

Comp & perks

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision.
Programs focused on whole family’s wellness, including physical, mental and financial wellbeing
Wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training
A dynamic, ambitious, fun and exciting work environment
Spirit of social and community responsibility, matching donation program, volunteer opportunities, and employee-driven corporate giving program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims strategy developmentclaims analyticslitigation managementperformance monitoringkey performance indicatorsloss trend analysisoperational metricsdata interpretationproblem-solvingprocess improvement

Soft Skills

communication skillsinterpersonal skillsleadershipattention to detailprofessionalismcollaborationtraining developmentservice orientationcontinuous learningoperational excellence

Certifications

state adjuster licenses