CrossCountry Mortgage, LLC

Compliance

• Provide end-to-end oversight of CrossCountry Mortgage’s Compliance Post-Closing Quality Control function
• Oversee Branch Audit and Compliance Monitoring & Testing programs, ensuring risks are clearly identified, root causes are validated, corrective actions are implemented, and validation testing confirms resolution
• Serve as final quality reviewer for monitoring and testing outputs prior to executive or regulator distribution
• Manage loan file production for state/federal examinations, agency reviews, and investor audits
• Prepare executive-level reporting materials that clearly communicate findings, root causes, remediation actions, and forward-looking risk mitigation
• Ensure all executive-facing materials are accurate, internally consistent, and actionable
• Design, document, and maintain repeatable Compliance processes and SOPs that reduce ambiguity and manual intervention
• Establish structured workflows for governing policy lifecycle management, training administration, monitoring outputs, and reporting standards
• Implement systems that enable predictable execution and reduce ad-hoc decision making
• Oversee lifecycle management of Policies & Procedures and Compliance Training programs
• Ensure annual reviews, notifications, and ownership assignments occur on schedule through defined processes
• Maintain centralized tracking mechanisms with clear escalation protocols
• Develop clear, regulator-ready policies, job aids, and training materials
• Identify root causes of compliance risks and design sustainable control solutions
• Partner with business stakeholders to implement controls and conduct user acceptance testing (UAT)
• Maintain ownership through risk closure and validation of effectiveness
• Manage Compliance staff, setting clear expectations for quality standards, accountability, timeliness, and professional communication
• Review team deliverables for accuracy and completeness prior to escalation

VP, Compliance

• Overseeing and monitoring CrossCountry Mortgage’s regulatory change management program
• Conducting risk assessments and implementing compliance policies and procedures
• Continuously monitoring new and upcoming regulatory activities impacting CrossCountry Mortgage
• Assessing the impact of regulatory changes and working with appropriate stakeholders to implement necessary adjustments
• Assisting in the development and execution of action plans in response to new regulations
• Managing CCM’s compliance regulatory change management program
• Assisting in the risk management lifecycle
• Preparing and presenting detailed compliance reports to executive and senior management teams
• Collaborating with internal teams and key stakeholders
• Providing guidance and training to employees on regulatory requirements
• Serving as the point of contact for impacted organizational stakeholders
• Tracking and documenting impacted departmental assessments of regulatory change updates
• Serving as the primary point of contact for internal and external audits and examinations

Manager, Regulatory Compliance

Vice President

• Provide executive leadership and strategic direction for all Corporate Processing departments, ensuring alignment with company goals, operational excellence, and compliance standards.
• Oversee and support the Corporate Processing Management, providing guidance, performance management, and mentorship to ensure consistency and efficiency across all processing teams.
• Establish and monitor companywide processing KPIs (quality, turn times, productivity, and SLA adherence), and develop action plans with VPs/Managers to maintain or exceed performance goals.
• Drive standardization and best practices across all corporate processing functions to ensure consistent borrower experience and operational efficiency.
• Collaborate cross-functionally with Closing, Underwriting, Secondary, Servicing, Training, and Compliance leadership to ensure smooth loan flow and resolution of pipeline or suspense issues.
• Oversee regulatory compliance and risk management across all processing units, ensuring adherence to RESPA, TILA, HMDA, Reg. B, and other federal/state mortgage regulations.
• Lead strategic initiatives to optimize technology utilization, streamline processes, and improve scalability within Corporate Processing.
• Partner with Corporate Loan Support, Onboarding, and Training leadership to identify and address structural and training needs across departments.
• Review departmental structures and resource allocation, recommending and implementing improvements that drive performance and cost efficiency.
• Foster a culture of accountability, professional development, and collaboration among processing leadership and staff.
• Represent Corporate Processing leadership in executive meetings, providing insights, updates, and recommendations to senior management.
• Oversee team’s file quality and turn times to meet company SLA requirements.
• Respond to e-mails, and/or phone calls within company SLA requirements.
• Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations).
• Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.
• Identify structural needs of department and implement changes as needed.
• Performs various other duties as required.

SVP, Corporate Processing

Executive Assistant

• Manage calendar and schedule a variety of business meetings
• Handle incoming and outgoing phone and electronic communications
• Arrange travel and reservations, as needed
• Create well-organized, grammatically correct memos and emails
• Assist with special events planning
• Use various software applications such as spreadsheets and relational databases to keep the rest of the team informed on clients and deals
• Maintain constant contact with clients to ensure that the appropriate documentation is being submitted
• Handle any gifting programs
• Manage and maintain all marketing plans

• Provide high-level support including calendar management and coordination of business meetings.
• Handle incoming and outgoing phone and electronic communications.
• Arrange travel and reservations as needed.
• Create well-organized, grammatically correct memos and emails.
• Assist with special events planning.
• Use various software applications to keep the team informed on clients and deals.
• Maintain constant contact with clients to ensure documentation submission.

Manager

• Schedule all loan officer appointments, including new leads and additional appointments for the Branch Manager
• Take all incoming calls
• Assist Loan Partner II with clerical tasks, such as copying and faxing documents
• Schedule regular weekly face-to-face meetings based on branch metrics and operations
• Meet branch objectives specific to pre-qualifications and pre-approvals
• Attend branch events to assist Loan Officer in building clientele
• Complete and maintain branch-assigned checklists, files, analysis within allotted branch deadlines
• Available to work varying hours and overtime if needed

Pre-Approval Manager

• Ensure the Compliance Department’s Case Management operates efficiently by setting forth standards and processes to provide excellent customer service
• Conduct in-depth analysis of trends to identify emerging risks or needs within the Company
• Proactively work to identify solutions to address emerging risks and needs (e.g., system enhancement, coaching/training, prescriptive SOP’s)
• Act as the primary point-of-escalation for the Compliance Support function, collaborating with a variety of staff to solve complex scenarios
• Apply in-depth knowledge of Encompass and Mavent controls to comply with various regulatory requirements (e.g., ATR/QM, High-Cost calculations, APR)
• Partner with other departments to assist with company-wide integrations (e.g., new credit vendor)
• Oversee the collection, preparation, and finalization of materials presented in the quarterly Compliance Committee meeting
• Actively participate in examinations, monitoring/testing, audit, and consumer complaint processes by crafting narratives, drafting rebuttals, and conducting root cause analysis of any errors identified
• Cross-collaborate with key stakeholders in other departments, cultivating productive partnerships to achieve departmental goals and objectives
• Manage various Compliance staff, ensuring support is provided while also setting forth and enforcing clearly defined standards, goals, and objectives

Director, Compliance

Analyst

• Serve as a subject matter expert in HMDA data management and compliance
• Provide advanced support in analysis, testing, and regulatory reporting
• Contribute to process development and lead compliance reviews
• Act as mentor and resource to junior team members
• Conduct root cause analysis and remediate emerging risks impacting HMDA compliance
• Participate in Compliance change management processes
• Lead execution of HMDA compliance testing programs
• Oversee review and resolution of complex HMDA edits
• Monitor integrity of HMDA data throughout the loan lifecycle
• Collaborate cross-functionally to resolve systemic data quality issues
• Prepare and present comprehensive reporting to Compliance leadership
• Maintain and improve HMDA-related Standard Monitoring Procedures
• Train and support junior compliance staff on HMDA processes
• Engage in regulatory research and ensure proactive compliance
• Represent Compliance in audit and regulatory examination meetings
• Drive enhancements in automation, reporting, and data governance practices

VP, Compliance

Manager, Regulatory Compliance

SVP, Corporate Processing

Executive Assistant

Executive Assistant

Pre-Approval Manager

Director, Compliance

Senior HMDA Analyst