CrossCountry Mortgage, LLC

Underwriter

• Fully qualifying and pre-underwriting loan files upfront to ensure clean submissions and well-positioned approvals.
• Loan analysis, scenario assessment, and strategic structuring prior to disclosure delivery and processing.
• Thorough upfront review, documentation accuracy, and thoughtful evaluation of borrower eligibility across multiple loan products.
• Identify documentation gaps early in the process and communicate required items clearly.
• Review, verify, and pre-underwrite supporting documentation such as paystubs, W-2s, bank statements, credit reports, and court orders to support loan eligibility.
• Perform advanced income analysis, including complex and self-employed borrower scenarios.
• Conduct credit reviews and assess borrower risk profiles.
• Review borrower’s assets and validate eligibility requirements.
• Run and interpret automated underwriting findings through DU and LP.
• Determine appropriate loan products based on borrower qualifications and program guidelines.
• Strategically structure loan scenarios, including DTI management, debt-payoff strategies, mortgage insurance planning, and identification of compensating factors.
• Prepare detailed written findings that include income calculations, DTI, risk considerations, contingencies, and recommended next steps.
• Monitor and help manage a pipeline that may include Conventional, FHA, VA, USDA, Jumbo, renovation, and reverse mortgage products.
• Coordinate file setup, disclosures input, and loan presentation to support accurate and timely processing.

Pre-Underwriting Specialist – Loan Coordinator

Sales

• Serve as the first point of contact for inbound purchase and refinance leads
• Prioritize timely follow-up to ensure prompt engagement, application progression, and completion of required documentation
• Manage inbound communication across phone, text, email, and CRM queues
• Conduct structured intake calls to assess borrower goals, timing, readiness, and next steps
• Capture comprehensive intake information aligned with borrower objectives and Realtor expectations
• Assist clients in initiating and completing the loan application under Loan Officer supervision, ensuring accuracy and completeness
• Drive lead conversion through disciplined follow-up and intake standards

Sales Assistant

Business Development Rep

• Proactively identify, target, and develop new referral partner relationships with real estate agents, and other industry professionals within assigned territory.
• Maintain and develop client relationships with existing and new accounts.
• Foster and strengthen existing relationships through regular in-person visits, consistent follow-up, and value driven communication.
• Organize and conduct weekly face-to-face meetings with prospective and current referral partners to understand their needs and align services.
• Collaborate with internal marketing and loan origination team to support referral partners.
• Attend local and regional real estate and mortgage related networking events, broker previews, trade shows, community engagements and real estate association meetings.
• Represent the company professionally and strategically at industry events to build brand visibility and increase referral volume.
• Engage with attendees post-event to capitalize on business opportunities.
• Follow up with leads, agents and referral sources to ensure business growth and referral partner event attendance.
• Design and implement events to generate new business leads, including cold calling agents to ensure attendance.
• Design and implement marketing campaigns to promote mortgage products and services.
• Develop client retention strategies and follow-up procedures such as outreach and thank you notes.
• Stay current on market trends, lending products, and local real estate activity.
• Analyze market trends and competitor strategies to identify growth opportunities.
• Set and achieve business development targets for sales growth.
• Provide regular reports and activity tracker on business development activities and performance metrics.
• Update the CRM to track and document outreach activity, follow-ups, and new relationship metrics.
• Build and maintain a growing list of target real estate agents, ensuring consistent engagement and outreach.
• Travel locally as required to complete minimum number of face-to-face meetings with business partners and phone calls per week.

Branch Business Development Manager

Bilingual

• Supports the Hoeffer Scottsdale, AZ office of CrossCountry Mortgage
• Manages loan officers’ schedules and assists the Loan Processor
• Manages the branch lead tracker and branch database
• Maintains business rapport
• Operates within Mountain / Pacific Standard Time working hours
• Schedules appointments, takes incoming calls, and assists with clerical tasks
• Schedules weekly meetings based on branch metrics
• Meets branch objectives specific to pre-qualifications and pre-approvals
• Attends branch events to assist Loan Officer in building clientele
• Completes and maintains branch-assigned checklists and files within deadlines

Bilingual Loan Officer Assistant

Full-stack Engineer

• Lead the design and development of complex features and services across multiple applications
• May lead cross-team initiatives and deliver scalable, reusable technical solutions
• Provide architectural input and help define long-term technical direction for projects
• Mentor junior and mid-level engineers on design, implementation, and career growth
• Perform thorough code reviews and uphold high standards for quality and maintainability
• Collaborate across engineering, product, and design teams to align on scope, feasibility, and delivery
• Proactively identify risks, bottlenecks, and long-term scalability concerns
• Drive adoption of engineering best practices within and across teams
• Build reusable services, libraries, and components that increase team efficiency
• Identify performance bottlenecks and implement scalable, resilient solutions
• Support CI/CD improvements, automated testing, and monitoring practices
• Write and maintain technical documentation for long-term support and onboarding
• Contribute to sprint planning, estimation, and risk mitigation efforts
• Manage technical roadmaps and proactively address technical debt
• Collaborate on team processes that improve CI/CD, testing, and code quality
• Guide performance optimization and high availability design for critical services
• Act as a contributor in discovery, estimation, and delivery of large projects
• Foster a positive, inclusive, and productive engineering culture

Senior Software Engineer

Producer

• Monitor estimated closing dates in Encompass and other reporting platforms and work with the branch to manage accordingly.
• Facilitate pipeline management calls as needed.
• Understand assigned branch needs and develop and execute plans to address them.
• Work closely with branch processing to ensure tasks are completed and files are submitted to underwriting accurately.
• Assist with processing needs as applicable, including supplying new processors with augmented training and support.
• Support Branch Operations and Management by assisting with prioritization and workflow structure.
• Maintain reporting to monitor initial CDs to ensure appropriate timing requirements are met.
• Partner with branch managers to monitor capacity to level load production as needed.
• Routinely follow up with branches to ensure timely responses to compliance needs are being met including but not limited to Regulation B, three-day RESPA and eConsent requirements.
• Provide feedback to branch managers on any performance concerns based on reporting.
• Resolve branch complaints in a promptly.
• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
• Monitor and follow up with branch employees to maintain the proper workflow.
• Ensure each file complies with all corporate and regulatory policies and procedures.
• Manage projects for deployment of new systems and procedures.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain an effective organization through the selection, training, compensation, motivation, and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly, and monthly production and compliance reports.

Corporate Production Manager

Pricing Analyst

• Manage pricing and rate-lock process for Non-QM mortgage loans
• Issue lock confirmations, track lock expirations, and maintain compliance with lock policies
• Assess and price exception scenarios that fall outside standard rate sheets
• Work closely with Credit and Underwriting teams to evaluate factors and layered risk
• Issue accurate and timely pricing quotes for Non-QM products
• Analyze loan-level risk characteristics and determine appropriate pricing overlays or exceptions
• Collaborate with Secondary Marketing and Capital Markets teams
• Monitor pipeline health and manage pricing exceptions throughout loan lifecycle
• Keep abreast of market conditions and Non-QM trends
• Document pricing exceptions and justifications in loan origination system and CRM
• Provide insights and reporting on exception trends, investor hit rates, and margin impact
• Ensure compliance standards, investor requirements, and internal controls are adhered to

Pricing Specialist

Analyst

• Support the Lock Desk by processing rate lock, change, and extension requests
• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed
• Process change requests, reprice requests, and extension requests
• Assist Loan Officers with post-lock file inquiries
• Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements
• Assist with system, product, and procedural inquires.

Lock Desk Analyst

• Fully qualifying and pre-underwriting loan files upfront to ensure clean submissions.
• Loan analysis, scenario assessment, and strategic structuring prior to disclosure delivery and processing.
• Identifying documentation gaps early in the process and communicating required items clearly.
• Reviewing, verifying, and pre-underwriting supporting documentation such as paystubs, W-2s, bank statements, credit reports, and court orders.
• Performing advanced income analysis, including complex and self-employed borrower scenarios.
• Conducting credit reviews and assessing borrower risk profiles.
• Reviewing borrower’s assets and validating eligibility requirements.
• Running and interpreting automated underwriting findings through DU and LP.
• Preparing detailed written findings that include income calculations, DTI, risk considerations, contingencies, and recommended next steps.
• Monitoring and helping manage a pipeline that may include various mortgage products.

Pre Underwriting Specialist

Account Manager

• Ensure efficient loan processing and funding by leveraging various systems and tracking tools.
• Serve as the primary borrower liaison, building lasting client relationships.
• Coordinate with Operations, Closing, and Underwriting teams across Valere.
• Verify loan file compliance, gather required documentation, and review funding packages for accuracy.
• Monitor credit utilization and manage multiple loans simultaneously.
• Provide superior customer service to consistently exceed client expectations.
• Review and update policies procedures as needed.
• Assist in training of new team members.

BPL Account Manager

Affiliate Manager

• Manage and respond to incoming leads
• Take complete and compliant loan applications
• Run credit, pricing scenarios, and AUS findings
• Pre-qualify clients and structure appropriate loan programs
• Clearly explain the loan process to clients and referring agents
• Prepare and send pre-qualification letters and documentation requests
• Maintain ongoing communication with pre-approved buyers
• Track and manage all leads and pipeline activity
• Request and manage all loan disclosures
• Prepare and submit a complete, clean file to processing
• Lock loans and coordinate re-disclosures

Licensed Mortgage Loan Partner

• Lead the day-to-day management of the Post Purchase Forensic Underwriting Team
• Serve as the second level escalation point for the Forensic Post Purchase Underwriting Team
• Monitor investor posted turn times
• Support onboarding and ongoing training programs for new hires and existing employees
• Act as the department’s subject matter expert
• Drive departmental projects

Forensic Underwriting Manager

Vice President

• Oversee and supervise all aspects of the Corporate Processing Team including employee development, coaching, training, and discipline.
• Track and approve attendance and PTO times for Processing Team.
• Oversee team’s file quality and turn times to meet company SLA requirements.
• Responsible for responding to e-mails, and/or phone calls within company SLA requirements.
• Sample review loans of team members to identify training needs.
• Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations).
• Document all communication related to the loan application in the LOS system’s conversation log.
• Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.
• Work with the Corporate Loan Production Manager.
• Assist and identify additional training needs of the onboarding branches.
• Identify structural needs of the department and implement changes as needed.
• Performs various other duties as required.

VP Corporate Processing – West Coast

Operations

• Performing loan opening duties for the branch, including ordering required third‑party documentation and preparing files for transfer to processing.
• Providing dedicated support to the Senior VP of Lending by serving as a primary point of contact after application, managing borrower, agent, and third‑party communications.
• Coordinating documentation, monitoring milestones, supporting closing activities, and assisting with post‑closing client care.
• Reviewing loan files to ensure accuracy and compliance with company policy and regulatory requirements.
• Ordering and managing required third‑party services and verifications for the branch.
• Coordinating mortgage transactions for the Senior VP of Lending by serving as a primary point of contact for borrowers, agents, title companies, and internal teams.
• Sending introduction emails to borrowers and real estate agents outlining primary contacts and outstanding documentation needs.
• Supporting loan processing by proactively collecting required documentation.
• Providing timely milestone updates to agents and coordinating scheduling of closings as appropriate.
• Facilitating timely loan closings by working directly with title companies and borrowers on refinances, second mortgages, and other purchase closings.
• Preparing and delivering closing preparation communications to borrowers.

Mortgage Operations Specialist

Director

• Lead and develop Encompass Administration and Loan Support teams, driving accountability, performance, and engagement.
• Partner with Operations, Product, and Technology teams to design and deliver scalable technical solutions.
• Partner with Compliance, Legal, Risk, and Internal Audit to support regulatory requirements and control frameworks.
• Oversee platform integrations, including APIs, SDKs, middleware, and third-party/vendor systems.
• Ensure reliability, security, and performance of all Encompass-related integrations.
• Establish and maintain governance over system configurations, customizations, and workflows to minimize risk and complexity.
• Execute against priorities established through Change Control in partnership with Operations Solutions, ensuring alignment with business and executive objectives.
• Ensure SLAs are consistently met, with a strong focus on turnaround times, backlog management, and team productivity.
• Monitor key performance metrics (e.g., SLA adherence, cycle time, backlog health) and drive continuous improvement.
• Enforce adherence to Change Control, Software Development Life Cycle (SDLC), and governance processes to ensure quality, compliance, and audit readiness.
• Provide clear communication to stakeholders and executive leadership on priorities, risks, and delivery status.
• Manage employee performance, development, and HR-related responsibilities.