Marketing Account Manager – Onboarding

CrossCountry Mortgage, LLC

Marketing Account Manager connecting clients and marketing team for smooth project execution. Managing communications and driving adoption of marketing solutions for CCM in Cleveland, OH.

Posted 7/10/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Travel to CCM branches to equip staff with the necessary marketing tools, knowledge, and training to drive adoption and operational excellence across the organization.
Gather all necessary details, specs, etc. for marketing projects and campaigns from clients to assist project teams; manage flow of information between clients and project teams.
Use Salesforce and ClickUp to manage projects and assignments.
Foster positive partnerships with clients by providing regular updates and progress reports and resolving client issues and complaints.
Lead onboarding orientation calls for branches and corporate individuals.
Follow CCM’s Roadmap for onboarding journeys to accelerate the engagement of new hires.
Encourage new hires to engage with CCM’s automated and custom marketing solutions and platforms to support revenue growth and profitability.
Stay up to date with marketing’s offerings and present new products and services to members to gain more adoption.
Assist clients in expressing their needs to project teams to ensure positive outcomes.
“Sell” marketing services to clients.
Conduct onsite marketing trainings at CCM branches to actively drive awareness and increase adoption of marketing offerings.
Interact and communicate across a variety of stakeholder groups including technical subject matter experts, C-suite, branch, and business VPs.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in Marketing, Communications, related field, or equivalent combination of education and experience.
5+ years’ experience and in leading marketing initiatives.
Experience as an Account Manager, preferably with an agency.
Experience in annual marketing planning for sales organizations.
Cross-Functional marketing background with knowledge base across core digital and OOH marketing channels.
Knowledge of integrated marketing strategies and tactics and how they come together to provide measurable results.
Excellent communication and customer service skills.
Excellent negotiation and presentation skills to gain consensus.
Excellent project management and problem resolution skills.
Proficient in Adobe and Microsoft Office Suite.
Available to travel up to 25%.

Benefits

Comp & perks

medical
dental
vision
401K
short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Integrated Marketing StrategiesDigital MarketingOOH MarketingAnnual Marketing PlanningProblem Resolution

Soft Skills

Customer Service SkillsNegotiation SkillsPresentation Skills