Loan Officer Assistant

CrossCountry Mortgage, LLC

Loan Officer Assistant managing schedules and assisting Loan Processor at CrossCountry Mortgage. Requires experience in residential mortgage processing and proficiency in related software.

Posted 7/14/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in residential mortgage processing, including proficiency in Encompass and familiarity with RESPA regulations. Strong analytical, communication, and time management skills are essential for meeting branch objectives and supporting loan officers.

Highest-signal resume keywords

Residential Mortgage Processing ExperienceEncompass ProficiencyKnowledge of RESPA RegulationsExcellent Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Residential Mortgage ProcessingEncompassRESPA KnowledgeLoan Document AnalysisMathematical Skills

Soft Skills

Excellent CommunicationPrioritization SkillsTime Management Skills

Tools & Technologies

DULPMicrosoft OutlookWindows

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Mortgage ProcessingConsumer Lending RegulationsLoan Officer SupportBranch OperationsClientele Building

About the role

Key responsibilities & impact

Schedule all loan officer appointments, including new leads and additional appointments for the Branch Manager.
Take all incoming calls.
Assist Loan Processor with clerical tasks, such as copying and faxing documents.
Schedule regular weekly face-to-face meetings based on branch metrics and operations.
Meet branch objectives specific to pre-qualifications and pre-approvals.
Attend branch events to assist Loan Officer in building clientele.
Complete and maintain branch-assigned checklists, files, analysis within allotted branch deadlines.
Available to work varying hours and overtime if needed.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum 3 years’ residential mortgage processing experience.
Encompass experience, required.
Experience with RESPA and general knowledge of all mortgage and consumer lending regulations, and loan documents preferred.
Excellent math and analytical skills.
Excellent communication skills.
Excellent prioritization and time management skills.
Proficient in DU, LP, Microsoft Outlook & Windows.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program