Crafty

Customer Success Manager

• Own client relationships with a diverse book of business, prioritizing client satisfaction, retention, and growth
• Manage 25 - 35 accounts effectively, achieving high CSAT and driving annual revenue growth of $500k
• Assist in developing plans to address client pain points and evolve client programs across locations
• Deliver proactive service through communication, timely responses, and collaboration with local teams
• Align with client business strategies and create customer success journeys to meet desired outcomes
• Manage programs from start to finish and facilitate teamwork across functions to deliver services
• Assist in conducting regular business reviews and support onboarding of new clients
• Own and optimize client-level P&L, manage budgets, and execute monthly billing and invoicing in coordination with local teams
• Report directly to the VP of Client Experience and work hybrid (three days per week at HQ in San Francisco, CA)

Client Success Manager

Account Executive

• Drive national sales to bring Crafty’s offerings into corporate offices with a relationship-based sales approach
• Focus on middle and bottom of funnel activities: uncovering business goals, conducting platform demos, building proposals, coordinating client contract processes, and winning deals
• Expansion sales for existing clients
• Report directly to the SVP Sales
• Complete training and onboarding and lead conversations with pre-qualified prospects by month two
• Close new logos and generate revenue by month three
• Deliver $2.7M in contracted revenue within first 12 months across more than a dozen wins

Sales Executive

Bookkeeper

• Own end-to-end payroll processing across multiple states, ensuring accurate and compliant payroll
• Serve as primary administrator for Rippling HRIS platform, managing system configuration, maintenance, and optimization
• Lead 401(k) plan administration including employee education, enrollment, contributions, distributions, and audit readiness
• Develop, document, and optimize payroll processes and implement best practices
• Provide exceptional support to employees regarding payroll inquiries
• Ensure payroll data integration with HR, time-tracking, and benefits platforms to support financial reporting
• Contribute to strategic initiatives to improve Finance and People Operations
• Report directly to the Senior Accounting Manager; role will not manage direct reports

Payroll Manager

Manager

• Serve as P&L owner and General Manager for Crafty's New York City market, accountable for market-level profitability and growth
• Directly oversee Client Operations and Fulfillment to drive exceptional service delivery and operational efficiency
• Scale local operations, build operational infrastructure, and launch new clients and locations with operational excellence
• Manage costs, forecasting, inventory, and performance reporting to expand margins and drive efficiency
• Lead, recruit, retain, and develop large frontline teams and third-party partners, instilling a culture of accountability and continuous improvement
• Collaborate cross-functionally with People, Revenue, Finance, Product, and Technology to align market execution with company goals
• Optimize end-to-end market performance across fulfillment, logistics, and client experience
• Build strong client relationships, drive differentiated client experiences, and act as client advocate
• Set and achieve market goals including retention, profitability, and growth targets

General Manager

• Manage and expand strategic client relationships, driving revenue growth and long-term partnerships
• Develop strategies to elevate client satisfaction, engagement, retention, and account growth
• Develop and execute strategic plans across all logos and locations within portfolio
• Provide proactive, exceptional client service and collaborate with cross-functional teams
• Lead complex client programs using project management platforms (Asana, Jira, Monday.com, Notion)
• Translate strategic plans into actionable initiatives and drive continuous improvement
• Use analytics and data visualization tools (Tableau, Looker, Power BI) to measure success and inform decisions
• Monitor KPIs and optimize profitability using CRM and implementation tools (Salesforce, HubSpot, Zoho)
• Identify expansion and upselling opportunities to meet revenue targets
• Report directly to the VP of Client Experience; role based in San Francisco with up to 15% travel
• Role goals: retain 95% of revenue month over month; grow existing business 20% YoY; maintain 90% positive client Company Logo score

Strategic Account Director

• Drive national enterprise sales and bring Crafty’s offerings into corporate offices
• Relationship-based sales approach focusing on middle and bottom of funnel activities
• Uncover business goals, conduct platform demos, build proposals, coordinate client contract processes, and win deals
• Focus on closing new logos, generating revenue, and expansion sales post-launch
• Will not manage ongoing operations of launched client accounts
• Report directly to the SVP Sales and collaborate with sales and cross-functional teams
• Build personal brand and maintain organization across assigned accounts
• Meet role goals: complete onboarding, start closing by month 3, deliver $2.7M in contracted revenue within 12 months

Enterprise Account Executive

• Drive national sales and bring Crafty’s offerings into corporate offices with a relationship-based sales approach
• Focus on middle and bottom of funnel activities: uncover business goals, conduct platform demos, build proposals, coordinate client contract processes, and win deals
• Execute expansion sales after initial client launch (do not manage ongoing operations)
• Manage pipelines, track progress, and drive data-informed sales decisions using CRM, Excel, G-Suite, and forecasting tools
• Collaborate with sales, account management, operations, and leadership; report directly to the SVP Sales
• Complete rigorous onboarding and training in month one; lead conversations with pre-qualified prospects by month two; begin closing new logos by month three
• Deliver $2.7M in contracted revenue across more than a dozen wins within first 12 months
• Build personal brand, act entrepreneurially, and contribute to company growth and strategy