Medical Support Operation Manager
The University of Kansas Health System
Job Level
SeniorLead
About the role
- Serve as P&L owner and General Manager for Crafty's New York City market, accountable for market-level profitability and growth
- Directly oversee Client Operations and Fulfillment to drive exceptional service delivery and operational efficiency
- Scale local operations, build operational infrastructure, and launch new clients and locations with operational excellence
- Manage costs, forecasting, inventory, and performance reporting to expand margins and drive efficiency
- Lead, recruit, retain, and develop large frontline teams and third-party partners, instilling a culture of accountability and continuous improvement
- Collaborate cross-functionally with People, Revenue, Finance, Product, and Technology to align market execution with company goals
- Optimize end-to-end market performance across fulfillment, logistics, and client experience
- Build strong client relationships, drive differentiated client experiences, and act as client advocate
- Set and achieve market goals including retention, profitability, and growth targets
Requirements
- 10+ years of experience in operations, logistics, or general management roles, preferably in a high-growth, service-based, or hospitality business
- Proven track record of owning a P&L and hitting or exceeding profitability and service goals
- Experience managing large frontline teams and third-party vendors or partners
- Strong operational acumen, including forecasting, inventory, cost management, and performance reporting
- Exceptional communication and leadership skills, with the ability to inspire and align diverse stakeholders
- P&L ownership and business leadership
- Data-driven decision making and use of key performance metrics
- Operational excellence across fulfillment, logistics, and service delivery
- Cross-functional collaboration with People, Revenue, Finance, Product, and Technology
- Team building, talent attraction, development, and retention
- Hands-on people management and frontline visibility
- Bias for action, comfort in ambiguity, and iterative test-learn-scale mindset
- Client-first mentality and strong client advocacy
