Senior Implementation & Support Manager – SaaS
EnterpriseAlumni
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Lead the end-to-end implementation process for new customers
- Oversee the customer support team to ensure prompt and accurate resolution of technical issues
- Foster strong customer relationships, acting as a trusted advisor to ensure long-term satisfaction and retention
- Manage and mentor a team of implementation specialists and support specialists
- Continuously evaluate and improve implementation and support processes
Requirements
- Bachelor's degree in Information Technology, Business Administration, or a related field
- 7+ years of experience in SaaS implementation, customer support, or a related role
- 3+ years in a managerial or leadership position
- Strong understanding of SaaS platforms, cloud technologies, integrations (APIs), and data migrations
- Familiarity with CRM, ticketing systems (e.g., Zendesk), and project management tools (e.g., JIRA, Asana)
- Ability to manage multiple projects and priorities simultaneously
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationcustomer supportcloud technologiesintegrationsAPIsdata migrationsproject management
Soft skills
leadershipmentoringcustomer relationship managementproblem-solvingcommunicationteam management
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Business Administration