EnterpriseAlumni

Project Manager

• Lead customers through the full implementation lifecycle — discovery, configuration, integration, testing, training, launch, and early adoption.
• Translate customer goals into platform configuration and project deliverables.
• Guide customers through best practices for engagement, communication, and long-term programme success.
• Build trusted relationships and provide ongoing project leadership post-launch.
• Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery.
• Develop and maintain detailed project plans, timelines, and status reports using agile methods.
• Own customer onboarding and platform configuration based on business requirements.
• Deliver training sessions for administrators and key customer stakeholders.
• Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle.
• Oversee technical components such as integrations, custom features, data migrations, and special projects.
• Work with product, engineering, and the programme office to coordinate technical workstreams.
• Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch.
• Identify, track, and escalate software bugs or configuration issues in staging and production environments.
• Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities.
• Provide support to internal teams by explaining product features, configuration options, and customer-specific setups.
• Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics).

Senior Customer Implementation Project Manager – B2B SaaS

Sales

• Focus on profiling, selling and scaling SaaS solution across target markets
• Develop relationships, market insights, engagement trends and prospect pain points
• Lead the full sales cycle, from prospecting, pitching through to commercial negotiation and close
• Achieve and exceed targets for net new customer acquisition and whitespace opportunity
• Provide forecasting accuracy, pipeline coverage, and revenue predictability
• Report performance, risks, and growth levers to leadership
• Collaborate with Customer Success and Product teams
• Build trusted relationships with C-suite Level stakeholders and wider exec engagement
• Represent EnterpriseAlumni at industry conferences and events

Vice President of Sales

Communications

• Develop and implement overarching communication strategies to align with business goals
• Act as the primary media contact, manage press releases and drive PR campaigns
• Assist with employee communications
• Support senior leadership with speechwriting, messaging, articles and thought leadership
• Manage and mentor in-house teams and external agencies

Senior Customer Implementation Project Manager – B2B SaaS

Vice President of Sales

Head of Corporate Communications