EnterpriseAlumni

Project Manager

• Lead customers through the full implementation lifecycle — discovery, configuration, integration, testing, training, launch, and early adoption.
• Translate customer goals into platform configuration and project deliverables.
• Guide customers through best practices for engagement, communication, and long-term programme success.
• Build trusted relationships and provide ongoing project leadership post-launch.
• Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery.
• Develop and maintain detailed project plans, timelines, and status reports using agile methods.
• Own customer onboarding and platform configuration based on business requirements.
• Deliver training sessions for administrators and key customer stakeholders.
• Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle.
• Oversee technical components such as integrations, custom features, data migrations, and special projects.
• Work with product, engineering, and the programme office to coordinate technical workstreams.
• Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch.
• Identify, track, and escalate software bugs or configuration issues in staging and production environments.
• Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities.
• Provide support to internal teams by explaining product features, configuration options, and customer-specific setups.
• Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics).

Senior Customer Implementation Project Manager – B2B SaaS

Sales

• Focus on profiling, selling and scaling SaaS solution across target markets
• Develop relationships, market insights, engagement trends and prospect pain points
• Lead the full sales cycle, from prospecting, pitching through to commercial negotiation and close
• Achieve and exceed targets for net new customer acquisition and whitespace opportunity
• Provide forecasting accuracy, pipeline coverage, and revenue predictability
• Report performance, risks, and growth levers to leadership
• Collaborate with Customer Success and Product teams
• Build trusted relationships with C-suite Level stakeholders and wider exec engagement
• Represent EnterpriseAlumni at industry conferences and events

Vice President of Sales

Communications

• Develop and implement overarching communication strategies to align with business goals
• Act as the primary media contact, manage press releases and drive PR campaigns
• Assist with employee communications
• Support senior leadership with speechwriting, messaging, articles and thought leadership
• Manage and mentor in-house teams and external agencies

Head of Corporate Communications

Frontend Engineer

• Lead architecture for Next.js app
• Ship delightful, accessible features in collaboration with design
• Scale design system and enforce quality through testing, automation
• Reduce time-to-first-commit with better tooling
• Collaborate across stack and mentor other engineers

Senior Frontend Engineer

Customer Success Manager

• Own growth through customers
• Lead global strategy for retention, renewals, expansion, and adoption
• Own key metrics including NRR, churn, expansion revenue, onboarding time, and customer health
• Partner with Sales on forecasting, renewals, and account expansion
• Build and scale a world-class CS organization
• Hire, develop, and lead high-performing teams across time zones
• Build strong management layers, playbooks, and operating rhythms
• Create clear career paths and performance standards as we scale
• Be the executive voice of the customer
• Build trusted relationships with senior stakeholders at financial institutions and alumni networks
• Personally sponsor strategic and at-risk enterprise accounts
• Represent customer insights at exec, board, and investor level
• Influence product and company direction
• Partner closely with Product and Engineering to shape roadmap priorities
• Translate customer feedback into scalable product and process improvements
• Ensure customer experience aligns with financial-sector expectations around data, security, and compliance
• Design for scale
• Implement systems, tooling, and data to support a fast-growing SaaS business
• Create repeatable, global CS models while allowing for regional nuance
• Balance speed, quality, and consistency in a high-growth environment

Senior Vice President, Customer Success

• Own growth through customers
• Lead global strategy for retention, renewals, expansion, and adoption
• Own key metrics including NRR, churn, expansion revenue, onboarding time, and customer health
• Partner with Sales on forecasting, renewals, and account expansion
• Build and scale a world-class CS organisation
• Hire, develop, and lead high-performing teams across time zones
• Build strong management layers, playbooks, and operating rhythms
• Create clear career paths and performance standards as we scale
• Be the executive voice of the customer
• Build trusted relationships with senior stakeholders at financial institutions and alumni networks
• Personally sponsor strategic and at-risk enterprise accounts
• Represent customer insights at exec, board, and investor level
• Influence product and company direction
• Partner closely with Product and Engineering to shape roadmap priorities
• Translate customer feedback into scalable product and process improvements
• Ensure customer experience aligns with financial-sector expectations around data, security, and compliance
• Design for scale
• Implement systems, tooling, and data to support a fast-growing SaaS business
• Create repeatable, global CS models while allowing for regional nuance
• Balance speed, quality, and consistency in a high-growth environment

DevOps Engineer

• Lead our infrastructure strategy and team
• Own the reliability, security, scalability, and cost-efficiency of our cloud infrastructure
• Work closely with the CTO and collaborate directly with our development teams
• Architect, build, and maintain scalable, secure, multi-regional cloud infrastructure on AWS
• Own our Infrastructure as Code practices using Terraform
• Design and optimize CI/CD pipelines across Jenkins and CircleCI
• Manage container orchestration via EC2/ECS/ECR and Kubernetes
• Lead observability strategy using Grafana and Prometheus
• Drive high availability and disaster recovery planning across regions
• Ensure infrastructure meets SOC 2, ISO 27001, and Cyber Essentials+ requirements
• Implement and maintain robust security practices
• Continuously monitor and optimize cloud spend
• Build, mentor, and lead the DevOps and infrastructure team
• Foster a culture of ownership, collaboration, and continuous improvement
• Partner closely with development teams to ensure infrastructure supports application needs

Head of Dev Ops, Cloud & Infrastructure

SDET

• Architect and own the test automation framework and infrastructure to support web, API, and integration testing at scale
• Partner with Product, Engineering, and DevOps to ensure testability and quality are baked into requirements, design, and release processes
• Define automation strategy, roadmap, and best practices for the entire organization
• Build and maintain robust regression and smoke test suites that can run reliably across CI/CD pipelines
• Design reporting and analytics dashboards to provide real-time visibility into quality metrics
• Proactively identify gaps in coverage, performance, and resilience; ensure automation scales as the platform grows in complexity
• Mentor and guide QA engineers and SDETs, elevating automation practices across the team.

Senior Customer Implementation Project Manager – B2B SaaS

Vice President of Sales

Head of Corporate Communications

Senior Frontend Engineer

Senior Vice President, Customer Success

Senior Vice President, Customer Success

Senior Vice President, Customer Success

Senior Vice President, Customer Success

Head of Dev Ops, Cloud & Infrastructure

Lead QA Automation Engineer, SDET