Crafty

Client Success Manager

Crafty

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Mid-LevelSenior

About the role

  • Own client relationships with a diverse book of business, prioritizing client satisfaction, retention, and growth
  • Manage 25 - 35 accounts effectively, achieving high CSAT and driving annual revenue growth of $500k
  • Assist in developing plans to address client pain points and evolve client programs across locations
  • Deliver proactive service through communication, timely responses, and collaboration with local teams
  • Align with client business strategies and create customer success journeys to meet desired outcomes
  • Manage programs from start to finish and facilitate teamwork across functions to deliver services
  • Assist in conducting regular business reviews and support onboarding of new clients
  • Own and optimize client-level P&L, manage budgets, and execute monthly billing and invoicing in coordination with local teams
  • Report directly to the VP of Client Experience and work hybrid (three days per week at HQ in San Francisco, CA)

Requirements

  • 3+ years in a Client Experience and/or Account Management role
  • Experience working cross-functionally
  • Food & Beverage industry experience
  • Ability to work within Google Suite, Project management platforms (Notion, etc), Customer Relationship Management platforms (HubSpot, Zoho, Salesforce, etc), Microsoft Suite (Excel & Word)