WNS

VP - Client Services

WNS

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $175,000 - $200,000 per year

Job Level

Lead

About the role

  • Strong experience in building Client Senior Management (CxO/VP) level relationships and executive connects
  • Protect and grow revenue by building new offerings, receivables and collections, and overall customer satisfaction
  • Responsible for driving the revenue and profitability of account relationships through identification of initiatives and new growth opportunities by working closely with the clients health plan leadership
  • Responsible for coordinating and strategizing compelling business solutions through collaboration with internal business partners to build solutions that address new opportunities in the marketplace
  • Manages the overall implementation process of new client accounts and program add-ons to existing accounts; within timelines and budgets
  • Develops account management plans to increase the market share and ensure client satisfaction that will optimize profitability and growth.
  • Responsible for contract negotiation and closure
  • Regularly reports account operational and financial status to Senior Management.
  • Must be able to travel up to 50% of the time (within the U.S. as well as offshore locations for client visits when required)
  • Understand the products/programs/services provided by HealthHelp and WNS.
  • Experience working with URAC & NCQA accredited organizations and knowledge of the standards
  • Responsible for development and delivery of all client financial reporting and presentations to be shared on a monthly, quarterly, or annual basis

Requirements

  • Minimum of five years of executive level account management and contract negotiation experience, required
  • Bachelor’s Degree in Business or Health Administration preferred
  • Demonstrates strong leadership skills to facilitate cooperation and project management among cross-functional teams and clients.
  • Excellent interpersonal and customer service skills, with the ability to communicate efficiently with individuals at all seniority or C-Suite levels
  • P&L management experience preferred
  • Strong analytical and critical thinking skills. Ability to obtain, manipulate, and interpret various reports and data to produce meaningful information
  • Should be detail oriented and organized in approach
  • Proven project management, task management and execution management skills
  • Experience working in cross functional and matrixed management operating teams
  • Possess excellent organization and time-management skills to effectively prioritize and manage multiple competing priorities in a fast-paced environment.