Senior Client Service Representative, Business Insurance – Surety
Marsh McLennan
Salary
💰 $175,000 - $200,000 per year
Job Level
Lead
About the role
- Strong experience in building Client Senior Management (CxO/VP) level relationships and executive connects
- Protect and grow revenue by building new offerings, receivables and collections, and overall customer satisfaction
- Responsible for driving the revenue and profitability of account relationships through identification of initiatives and new growth opportunities by working closely with the clients health plan leadership
- Responsible for coordinating and strategizing compelling business solutions through collaboration with internal business partners to build solutions that address new opportunities in the marketplace
- Manages the overall implementation process of new client accounts and program add-ons to existing accounts; within timelines and budgets
- Develops account management plans to increase the market share and ensure client satisfaction that will optimize profitability and growth.
- Responsible for contract negotiation and closure
- Regularly reports account operational and financial status to Senior Management.
- Must be able to travel up to 50% of the time (within the U.S. as well as offshore locations for client visits when required)
- Understand the products/programs/services provided by HealthHelp and WNS.
- Experience working with URAC & NCQA accredited organizations and knowledge of the standards
- Responsible for development and delivery of all client financial reporting and presentations to be shared on a monthly, quarterly, or annual basis
Requirements
- Minimum of five years of executive level account management and contract negotiation experience, required
- Bachelor’s Degree in Business or Health Administration preferred
- Demonstrates strong leadership skills to facilitate cooperation and project management among cross-functional teams and clients.
- Excellent interpersonal and customer service skills, with the ability to communicate efficiently with individuals at all seniority or C-Suite levels
- P&L management experience preferred
- Strong analytical and critical thinking skills. Ability to obtain, manipulate, and interpret various reports and data to produce meaningful information
- Should be detail oriented and organized in approach
- Proven project management, task management and execution management skills
- Experience working in cross functional and matrixed management operating teams
- Possess excellent organization and time-management skills to effectively prioritize and manage multiple competing priorities in a fast-paced environment.
