Talent Acquisition Manager
Deel
Cloud
Staffing Manager
HelloKindred
contract
Posted on:
Location: 🏈 Anywhere in North America
Visit company websiteJob Level
Lead
About the role
- Serve as the direct line of contact for staffed associates for onboarding, post-placement coaching, support, and ongoing management
- Work cross-functionally with internal teams and act as key point of contact for clients and associates
- Ensure associates have everything needed to succeed and understand client expectations
- Address issues, questions, or concerns with associates and clients
- Assist associates in forming a plan to excel based on client feedback
- Establish and maintain strong working relationships with associates
- Identify areas for tailored support or learning and coordinate accordingly
- Contribute to a supportive community for associates through communications and celebrations
- Collaborate with departments to implement new systems and processes
- Identify growth opportunities and carry out special projects supporting business development
- Review associate hours to remediate billing issues and manage overtime claims and leave claims
- Maintain people and account records in a tracking database
- Coordinate with Finance, People Operations, Commercial to manage associate details and placement updates
- Review and create Statements of Work (SOWs) based on client needs
- Support Finance and Commercial teams to ensure timely invoices and payments
- Build relationships with clients, gather feedback, and manage associate performance and expectations
- Negotiate program renewals and change requests for placed associates
- Seek areas of new business with clients and share full-service capabilities
Requirements
- 7+ years of professional working experience
- 3-5 years’ experience in people management, recruitment, client or project management
- A recognized degree or diploma in a related discipline (beneficial)
- Experience working globally
- Experience in building and managing relationships and projects virtually
- Demonstrated experience in prioritizing and managing several critical projects and clients simultaneously
- Ability to converse with clients at all levels and convey a clear message
- Ability to convey clear goals and objectives to the team
- Ability to verbally inspire teams to continually deliver better project outputs
- Ability to express ideas clearly in writing
- Must be able to prioritize work to meet project deadlines
- Ability to work on many priority projects simultaneously
- Builds a logical approach to address problems
- Makes sound decisions based on fact
- Ability to understand other cultures and ways of working
- Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship
