HelloKindred

Account Manager

• Act as the primary day-to-day contact for clients, ensuring effective communication and understanding of client needs.
• Translate client requirements into actionable plans and provide timely responses with clearly outlined next steps for clients and internal teams.
• Manage scope of work to ensure proper tracking and delivery of all project deliverables.
• Collaborate with project managers to manage tasks, deliverables, and timelines that meet client goals.
• Partner with Media Planning and Activation teams to remain informed on all media details for fast-paced and high-volume media clients.
• Work with Creative and production teams on the development and execution of creative materials from inception through full production.
• Facilitate clear and concise communication between internal and external teams, including local and global stakeholders.
• Prepare initial drafts of estimates and proposals with transparency around project scope, costs, and expectations.
• Collaborate with team members to refine proposals and align them with client needs.
• Work with global teams and talent to provide comprehensive solutions aligned with client objectives.
• Foster a teamwork and knowledge-sharing culture that contributes to overall agency success.
• Proof and review materials to ensure the highest standards of precision, quality, and accuracy.
• Ensure all client interactions and deliverables meet high agency standards.
• Apply creative and solution-oriented problem-solving to address challenges and propose innovative solutions.
• Navigate a fast-paced environment with agility while ensuring projects remain on course and objectives are achieved.

Account Executive

• Develop and maintain strong relationships with OEM industrial customers
• Identify new business opportunities and drove sales growth within the OEM segment
• Provide technical support and product recommendations tailored to OEM requirements
• Collaborate with engineering and product managers to design customized power solutions
• Prepare and deliver presentations, proposals, and quotations
• Negotiate contracts and close deals in alignment with company policies
• Promote company products and formulate plans to convert opportunities into profitable sales
• Support market intelligence efforts to understand industry trends and increase market share
• Participate in planning, strategy, and team development for the assigned territory
• Contribute to develop and maintain a strong customer satisfaction approach
• Maintain accurate CRM records of contacts, accounts, sales, leads, and schedules
• Recommend and implement actions for continuous improvement

Territory Sales Representative – OEM Specialist

Events

• Own end-to-end execution of large-scale technology trade shows from planning through post-event reporting
• Manage vendors and fabricators, including booth buildouts, electric, production, printing, gifting and show services
• Oversee venue coordination, food and beverage, and onsite logistics
• Partner with marketing stakeholders to align event execution with strategy, positioning and best practices
• Manage registration builds and attendee tracking using Splash registration tool or similar platforms
• Execute onsite operations, including client hosting and high-touch stakeholder engagement
• Deliver post-event reporting and performance insights to marketing and leadership teams
• Model strong tradeshow execution standards and best practices
• Coordinate cross-functionally with partner marketing, alliance teams as well as local and global marketing stakeholders
• Support high-profile flagship events, including major industry conferences

Senior Events Specialist – Tech Trade Shows

Designer

• Lead the service design of end-to-end services that meet user needs and deliver policy intent.
• Lead the design of user-centred services ensuring accessibility and usability across digital touchpoints and service journeys.
• Map and analyse complex service ecosystems to identify pain points, opportunities, and dependencies.
• Map existing online and offline systems and processes using verified information to provide evidenced “as-is” states.
• Develop service blueprints, journey maps, and other artefacts to communicate service concepts clearly and visually.
• Facilitate workshops and co-creation sessions with stakeholders and users.
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design, and user-centred design professionals.
• Design collaboratively and transparently, sharing knowledge with the wider team where information security restrictions allow.
• Align service design with organisational objectives, technical constraints, and delivery capabilities.
• Advocate for user-centred and inclusive design practices across the organisation.
• Support development of service strategies and transformation roadmaps.
• Track pain points outside the scope of current delivery for future consideration.
• Mentor and guide junior service designers and contribute to the wider design community.
• Ensure services are designed for scalability, sustainability, and continuous improvement.

Account Manager

Territory Sales Representative – OEM Specialist

Senior Events Specialist – Tech Trade Shows

Service Designer