Noetica | Comunicazione e Web Marketing

Customer Success Manager

Noetica | Comunicazione e Web Marketing

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $105,000 - $150,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead onboarding sessions and training calls for assigned legal industry clients
  • Coordinate internal handoff from Sales and ensure implementation milestones are clearly tracked
  • Deliver clear, engaging product walkthroughs and training for end-users and admins
  • Own the post-onboarding relationship and serve as the day-to-day point of contact for 5-10 client accounts
  • Conduct regular check-ins, surface product feedback, and drive adoption
  • Maintain up-to-date onboarding materials, milestone trackers, and usage reports
  • Track usage data and account health in collaboration with senior CSMs
  • Flag risks early in the customer journey and proactively manage client concerns
  • Identify expansion or growth opportunities and loop in Sales as needed
  • Support renewals and long-term client satisfaction
  • Respond to client questions and coordinate enablement support
  • Collaborate with senior CSMs and leadership on strategic account plans
  • Help streamline onboarding workflows and identify areas for process improvement
  • Contribute to internal documentation and client-facing resources

Requirements

  • 3-5 years in Customer Success, account management, or client implementation (SaaS environment preferred)
  • Excellent written and verbal communication skills with confidence in client-facing presentations
  • Strong project coordination abilities and proven track record of managing multiple accounts simultaneously
  • Proactive follow-through and ownership mindset - you don't need to be reminded to follow up
  • Proficiency with CRM systems, Google Workspace, Microsoft Suite, and customer success tools
  • Attention to detail and ability to maintain accurate documentation and reporting
  • Cross-functional collaboration experience working with Sales, Product, and other teams
  • Ability to be onsite at least 3 days per week at our NYC office (application form requirement)
  • Preferred:
  • Experience with legal tech or enterprise B2B customers
  • Familiarity with CS platforms (HubSpot, Intercom, Gainsight, ChurnZero)
  • Background in usage analytics, milestone tracking, or customer health scoring
  • Consulting, project management, or client services experience
  • Empathy and service-first orientation with ability to build trust quickly
  • Startup environment experience and comfort with ambiguity and evolving processes