Crafty

Strategic Account Director

Crafty

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Lead

Tech Stack

Tableau

About the role

  • Manage and expand strategic client relationships, driving revenue growth and long-term partnerships
  • Develop strategies to elevate client satisfaction, engagement, retention, and account growth
  • Develop and execute strategic plans across all logos and locations within portfolio
  • Provide proactive, exceptional client service and collaborate with cross-functional teams
  • Lead complex client programs using project management platforms (Asana, Jira, Monday.com, Notion)
  • Translate strategic plans into actionable initiatives and drive continuous improvement
  • Use analytics and data visualization tools (Tableau, Looker, Power BI) to measure success and inform decisions
  • Monitor KPIs and optimize profitability using CRM and implementation tools (Salesforce, HubSpot, Zoho)
  • Identify expansion and upselling opportunities to meet revenue targets
  • Report directly to the VP of Client Experience; role based in San Francisco with up to 15% travel
  • Role goals: retain 95% of revenue month over month; grow existing business 20% YoY; maintain 90% positive client Company Logo score

Requirements

  • 7+ years in a Client Success role
  • 2+ years in a Project Management / Consulting role or with equivalent PM experience
  • 4+ years experience effectively working cross-functionally
  • Food & Beverage industry experience preferred, but not required
  • Strong analytical skills with an ability to trend data and provide data backed insights and recommendations
  • Proven track record of leading strategic initiatives that accelerate company or organizational goals
  • Bachelor’s degree in Business, Operations, or related field (preferred but not required)
  • Ability to work within Google Suite, Project management platforms (Notion, Asana, Jira, Monday.com, etc), Customer Relationship Management platforms (HubSpot, Zoho, Salesforce, etc), Microsoft Suite (Excel & Word)
  • Experience with Data visualization tools (Tableau, Looker, Power BI)
  • Experience using CRM & implementation tools to monitor KPIs (Salesforce, HubSpot, etc)
  • Excellent communication, active listening, empathy, and cultural sensitivity
  • Conflict management and stakeholder influence skills
  • Ability to travel up to 15%