Craft&Craft

Analyst

• Provide customer service via email and phone;
• Communicate with terminals and shipping lines via email and phone;
• Manage and verify all shipment documentation (MBL and HBL);
• Track shipments on carriers' websites;
• Perform queries and corrections in the Mercante system;
• Maintain daily contact with international agents;
• Execute container re‑destination;
• Monitor vessel berthing/docking daily.

Junior Analyst — FCL Documentation (Imports)

• Coordinate air import operations from shipment closeout to final delivery of cargo;
• Serve as the link between customers, the commercial team, and partners, ensuring alignment and prompt communication;
• Monitor deadlines, shipment statuses, and compliance with operational processes;
• Anticipate risks, propose solutions, and support incident resolution;
• Ensure SLA compliance and accurate updating of information in internal systems;
• Contribute to continuous improvement of customer service and operational processes;

Mid-level Air Import Analyst

• Coordinate air import operations from cargo receipt at destination to final delivery.
• Act as a liaison between clients, the commercial team and partners, ensuring alignment and prompt communication.
• Monitor deadlines, shipment statuses and compliance of operational processes.
• Anticipate risks, propose solutions and support incident resolution.
• Ensure compliance with SLAs and accurate updating of information in internal systems.
• Contribute to continuous improvement of service and operational processes.

Junior Air Import Analyst

• Coordinates and monitors the stages of maritime import shipments, from opening the SI (Shipping Instruction) to shipment confirmation and DRAFT approval;
• Keeps clients and agents informed about shipments;
• Updates quotations as value changes occur during the process.

Mid-level LCL Import Analyst

Accounts Receivable

• Issue invoices through the system;
• Send invoices by email;
• Issue boletos via the bank website;
• Maintain and populate Excel control sheets;
• Support the monitoring and management of the company's accounts receivable;
• Reconcile amounts, due dates and payment receipts;
• Assist in issuing and organizing boletos, invoices (notas fiscais) and receipts;
• Update spreadsheets and financial systems with receipt information;
• Assist with client communication for sending payment reminders and answering queries, when necessary;
• Provide support for the financial department's administrative routines.

Junior Analyst — FCL Documentation (Imports)

Mid-level Air Import Analyst

Junior Air Import Analyst

Mid-level LCL Import Analyst

Internship, Accounts Receivable