Craft&Craft

Inside Sales

• Apoiar o time de Inside Sales no desenvolvimento, prospecção e manutenção de oportunidades de negócios no produto aéreo (importação e exportação).
• Realizar contato com clientes e prospecções, identificando oportunidades comerciais, acompanhando cotações e realizando follow-ups.
• Contribuir para o relacionamento com clientes, apoiando negociações e auxiliando no contorno de objeções.
• Dar suporte às atividades comerciais, mantendo informações atualizadas nos sistemas e acompanhando indicadores da área.
• Espera-se que a pessoa tenha boa comunicação, facilidade de relacionamento interpessoal, perfil proativo, organizado e orientado a resultados.
• É desejável interesse pelo mercado de comércio exterior e logística internacional, especialmente transporte aéreo, além de vontade de aprender, capacidade analítica e foco em desenvolvimento comercial.

Estágio Comércio Exterior, Inside Sales

Data Analyst

• Enter, control, and update information in internal systems.
• Verify documentation and ensure the accuracy of processed data.
• Maintain communication with various internal and external departments.
• Comply with SLAs and company-defined procedures.
• Detect deviations or inconsistencies and escalate them promptly.
• Collaborate on continuous improvement and process optimization initiatives.
• Maintain proper organization and tracking of operational tasks.

Data Processing Analyst

Analyst

• Process export booking requests for shipments in the United States, serving both internal and external customers.
• Establish customer-focused operational workflows and metrics, maintaining close follow-up.
• Liaise with headquarters to obtain necessary support and guidance.
• Ensure timely and professional responses to all emails, phone calls, and other communication tools.
• Manage key accounts that require extra attention.
• Handle customer requests for bookings, pickups, and general transportation-related issues.
• Monitor routing requests to ensure all charges are applied according to the contract.
• Troubleshoot issues between customers, agents, suppliers, and Craft offices.
• Track LTL, FTL, drayage, and in-transit shipments to our consolidation/rail facilities or U.S. ports.

Senior FCL Export Analyst

Account Executive

• Prospects new clients and develops business opportunities.
• Manages a portfolio of active medium and large accounts.
• Conducts targeted push activities for missing and inactive clients.
• Conducts on-site visits and video conference meetings with clients.
• Identifies new commercial opportunities and brokers strategic negotiations.
• Drives the sales closing process.
• Negotiates prices and commercial terms with the Pricing team and strategic clients.
• Prepares commercial proposals including profitability analysis and competitive positioning.
• Performs structured follow-up to maximize conversion rates.
• Acts consultatively with clients, identifying growth and differentiation opportunities.
• Directs clients internally to resolve operational shipping issues, focusing on retention and loyalty.
• Holds strategic client meetings and supports contractual negotiations.
• Analyzes market, volume, and portfolio behavior data to develop load-increase (pushing) strategies.
• Prepares performance reports with critical analysis of commercial KPIs.
• Meets and exceeds commercial targets for volume, revenue, and margin.
• Develops market intelligence by mapping clients, competitors, and product-specific opportunities.

Multiproduct Sales Executive

Customer Support

• Provide operational support for export and import processes.
• Handle customer service, offering support and clarifying questions related to operations.
• Create and make adjustments to bookings in the company’s operational system.
• Receive, inspect, organize and forward documents related to the branch’s export and import processes.
• Assist in the control and monitoring of the departments’ operational routines.
• Apply knowledge acquired in training and practical activities to contribute to process quality.
• Provide administrative and operational support to teams, ensuring compliance with internal procedures.
• Perform other support activities necessary for the smooth operation of the branch.

Customer Service Internship – Foreign Trade

• Monitor maritime shipments from scheduling through arrival at the final destination.
• Track vessel information, estimated sailing schedules and related deadlines.
• Control and follow up on deadlines with parties involved in the process, ensuring the smooth flow of operations.
• Update customers on shipment status, providing accurate and timely information throughout all stages of transport.
• Monitor cargo using the CargoWise system and tracking tools provided by shipping lines and agents.
• Serve as the point of contact between customers, agents and shipping lines for incident resolution and operational support.
• Mediate discussions related to problems identified at the destination, engaging local agents when necessary.
• Provide telephone support to customers, answering questions about shipments and logistics processes.
• Prepare and maintain reports and cargo tracking controls.

COMEX Assistant, FCL Export – Customer Care

• Coordinate and monitor international air shipments from receipt of instruction through delivery to the final destination;
• Analyze and validate operational information, documentation, and requirements for export processes;
• Make reservations with airlines, issue shipping documents, and coordinate pickups/collections;
• Maintain constant contact with clients, suppliers, agents, and internal departments to ensure visibility and updates on shipments;
• Monitor timelines, costs, and operational stages, ensuring process quality and compliance;
• Manage and resolve operational incidents and propose improvements to increase efficiency;
• Update internal systems and ensure the integrity of shipment data;
• Support team development by sharing knowledge and providing technical guidance;

Mid-level Air Export Analyst

• Analysis and validation of shipping documents (House BL, Master BL, Invoices, among others);
• Issuance and transmission of Shipping Instructions (SI) to the carrier, including amendments as required;
• Coordination of pre-alerts to the destination, observing operational deadlines and local requirements;
• Interface with agents and freight forwarders to align documentation and confirm shipments;
• Ensure issuance and sending of original documents to the destination in accordance with the requirements of the importing country;
• Monitoring rules and specific requirements by destination country;
• Support to the commercial team regarding documentary feasibility and particularities of each operation;
• Filing and control of documentation for audit purposes and to meet the Brazilian Federal Revenue Service (Receita Federal) requirements;
• Active participation in alignment meetings with operational and commercial teams.

Senior Documentation Analyst, LCL

• Receber e inserir informações sobre movimentos no sistema e planilha de organização;
• Contato com transportadoras e armadores nos EUA para fazer o agendamento das coletas;
• Realizar o follow-up com as transportadoras para coletar informações pertinente;
• Atualizar o sistema e o time de CX e cliente diretos com informações durante o movimento da carga;
• Atender a outros requisitos de coordenação de carga.

Analista Pleno de Trucking

• Coordinates and monitors all stages of maritime import shipments from the opening of the SI (Shipping Instruction) or RO (Routing Order) to confirmation of document dispatch;
• Keeps clients and agents informed about shipment stages and progress;
• Prepares and maintains shipment spreadsheets;
• Conducts occasional client visits.