Craft&Craft

Analyst

• Receber e inserir informações sobre movimentos no sistema e planilha de organização;
• Contato com transportadoras e armadores nos EUA para fazer o agendamento das coletas;
• Realizar o follow-up com as transportadoras para coletar informações pertinente;
• Atualizar o sistema e o time de CX e cliente diretos com informações durante o movimento da carga;
• Atender a outros requisitos de coordenação de carga.

Analista Pleno de Trucking

• Coordinates and monitors all stages of maritime import shipments from the opening of the SI (Shipping Instruction) or RO (Routing Order) to confirmation of document dispatch;
• Keeps clients and agents informed about shipment stages and progress;
• Prepares and maintains shipment spreadsheets;
• Conducts occasional client visits.

Junior FCL Import Analyst

Operations

• Support in the issuance, verification and organization of export documents (Bill of Lading (BL), Invoice, Packing List, Certificates, among others).
• Assist with entering information into internal systems and shipping line portals.
• Support the monitoring of FCL shipments, ensuring all documents are correct and submitted within deadlines.
• Liaise with agents, customs brokers and shipping lines to align documentary information.
• Assist in the preliminary review of shipping instructions and in sending draft BLs for approval.
• Organize physical and digital files, ensuring document traceability.
• Support follow-up on process steps, contributing to the operational flow.
• Support general administrative activities for the department.

Intern – FCL Export Operations

• Atendimento ao cliente por e-mail e telefone;
• Realizar o contato com terminais e armadores;
• Realizar a gestão e conferência de toda documentação referente ao embarque (MBL e HBL);
• Realizar tracking no site dos armadores;
• Realizar consultas e correções no Mercante;
• Contato diário com Agentes internacionais;
• Efetuar a redestinação de container;
• Acompanhar a atracação dos navios diariamente.

Analista Junior, Documental FCL, Importação - Temporário

• Process export booking requests for shipments in the United States, serving both internal and external customers.
• Establish customer-focused operational workflows and metrics, maintaining close follow-up.
• Liaise with headquarters for all necessary support and guidance.
• Ensure timely and professional responses to all emails, phone calls, or other available communication tools.
• Manage key accounts that require additional attention.
• Handle customer requests for bookings, pickups, and general transportation-related inquiries.
• Monitor routing requests to ensure all charges are applied in accordance with contracts.
• Resolve issues between customers, agents, suppliers, and Craft offices.
• Track LTL, FTL, drayage, and in-transit shipments to our consolidation/rail facilities or U.S. ports.

Mid-Level FCL Export Analyst

• Brindar soporte operativo en procesos vinculados a importaciones
• Asegurar el correcto seguimiento de las operaciones
• Cumplir con los procedimientos internos y los estándares de calidad establecidos
• Ingresar, controlar y actualizar información en sistemas internos
• Verificar documentación y asegurar la exactitud de los datos procesados
• Mantener comunicación con diferentes áreas internas y externas
• Cumplir con los SLA y procedimientos definidos por la compañía
• Detectar desvíos o inconsistencias y escalarlos oportunamente
• Colaborar en iniciativas de mejora continua y optimización de procesos
• Mantener una correcta organización y seguimiento de tareas operativas

Analista de Procesamiento de Datos

• Conduzir a Jornada da Liderança, com agendas mensais de acompanhamento com cada gerência;
• Apoiar as gerências em encontros com seus liderados, inclusive em dinâmicas de time e situações de conflito;
• Utilizar metodologias como: gestão de conflitos, psicoeducação, PERMA, SWOT, AS IS, Happiness Radar, Job Matching, Job Description, Job Crafting, PDI e demais metodologias que adotaremos como estratégia de intervenção;
• Apoiar as lideranças na construção dos PDI's dos liderados;
• Realizar levantamentos de necessidade de intervenção junto às gerências e áreas;
• Traduzir essas necessidades em demandas de treinamento para a Craft U e capacitações internas.

Analista de DHO Senior

• Coordinate and monitor all stages of air export shipments;
• Control and manage clients' operational demand;
• Record detailed information for agents and clients;
• Ensure process quality for internal and external customers;
• Analyze and anticipate potential deviations for quick resolution.

Air Export Junior Analyst

• Coordinates and monitors all stages of maritime import shipments, from opening the SI (Shipping Instruction) or RO (Routing Order) to confirmation of document dispatch.
• Keeps clients and agents informed about shipment stages and progress.
• Prepares and tracks shipment spreadsheets.
• Availability for client meetings (online).

Mid-level FCL Import Analyst

Accounts Payable

• Manage daily commission payments;
• Organize the commission payment workflow;
• Record and reconcile payments in Netship and CargoWise systems;
• Request invoices from customers and suppliers.