Craft&Craft

Analyst

• Coordena e acompanha as etapas dos embarques de importação marítima, desde a abertura da SI (Shipping Instruction) até a confirmação de embarque e aprovação de DRAFT;
• Mantém os clientes e agentes informados quanto aos embarques;
• Realiza atualizações de propostas conforme alterações de valores no decorrer do processo.

Analista Pleno de Importação LCL

• Coordinate and monitor all stages of air export shipments;
• Control and manage clients' operational demand;
• Record detailed information for agents and clients;
• Ensure process quality for internal and external customers;
• Analyze and anticipate potential deviations for rapid resolution.

Junior Air Export Analyst

• Coordinate and monitor all stages of maritime import shipments, from opening the SI (Shipping Instruction) or coordinated RO (Routing Order) through to confirmation of document dispatch;
• Keep clients and agents informed with shipment-related information, aiming for high service satisfaction and continuous improvement;
• Execute the strategy defined for the FCL import product in collaboration with Sales and Pricing teams to achieve Group Craft’s targets;
• Coordinate receipt of new shipping instructions (origin/internal/client) and verify required basic and mandatory information;
• Identify discrepancies and record them in the system;
• Send the SI (Shipping Instruction) to the agent with complete data and perform continuous follow-up until the agent confirms shipment. Pay attention to the Incoterm for the workflow;
• Conduct ongoing follow-up with agents for all shipment stages, from receiving the booking to confirmation of the cargo sailing, keeping customers informed and updated at every step;
• Keep the corporate system updated according to events throughout the shipment process;
• Close shipments accurately, meeting deadlines and ensuring correct documentation in the system for the client and documentation team;
• Contact customers indicated by agents who booked shipment directly at destination (Routing Order) to confirm cargo status and estimated sailing date;
• Foster the development of the relationship between the customer and the shipment coordinator through calls and meetings (internal or external meetings subject to immediate management approval).

Analista Pleno de Importação LCL

Junior Air Export Analyst

Senior Import Analyst FCL