Craft&Craft

Risk

• Receive and analyze requests from departments for the creation, assistance and/or validation of process flows;
• Update flows and documents according to received guidelines and identified needs;
• Respond to and follow up on tickets submitted in Craft Desk, ensuring appropriate responses within deadlines;
• Maintain continuous communication among the areas involved, requesting information and documentation needed to address requests;
• Support area analysts in investigating complaints related to failures or deficiencies in processes and service flows;
• Participate in analyses and research related to the area’s topics, researching market best practices and proposing improvement actions;
• Contribute to correcting issues detected in the sector’s internal work processes;
• Assist with general area routines, handling ad-hoc or scheduled tasks as requested by supervisors and within the limits of the contract;
• Participate in meetings, trainings, development programs and quality initiatives focused on company processes and procedures;
• Perform other related duties as directed by leadership and in accordance with the nature of the position;

Governance Assistant – Position Exclusive to Candidates with Disabilities

Analyst

• Coordena e acompanha as etapas dos embarques de exportação;importacao marítima, desde a abertura da SI (Shipping Instruction) até a confirmação de embarque e aprovação de DRAFT;
• Mantém os clientes e agentes informados quanto aos embarques;
• Realiza atualizações de propostas conforme alterações de valores no decorrer do processo.

Analista Junior de Exportação LCL

• Atendimento diário ao cliente;
• Contato diário com agentes de carga fora do Brasil;
• Gerenciar embarques de Full Container Importação;
• Corrigir e gerenciar documentação do embarque (MBL e HBL);
• Gerenciar envio de instruções de embarque;
• Realizar tracking no site dos armadores;
• Acompanhar prontidão de carga;

Analista Junior, FCL Importação

• Receive and enter movement information into the system and organizational spreadsheet;
• Contact carriers and shipping lines in the USA to schedule pickups;
• Follow up with carriers to collect relevant information;
• Update the system and inform the CX team and direct clients with information during cargo movement;
• Attend to other cargo coordination requirements.

Mid-level Trucking Analyst

Financial Planning and Analysis

• Realizar cadastro e atualização de dados de agentes de carga, consignatários, shippers e fornecedores;
• Organizar e arquivar documentos físicos e digitais;
• Apoiar a equipe na validação de dados e preparação de relatórios;
• Colaborar com projetos de melhoria de processos e automação.

Estagiário de Cadastros – Financeiro

Account Executive

• As a Multiproduct Sales Executive, you will be responsible for multiproduct sales (maritime and air) and for executing external sales plans to ensure achievement of established targets in terms of product mix, market share and productivity across the state of Minas Gerais.
• Conduct research, mapping, prospecting and visits to potential clients to develop new business;
• Close sales of Export and Import LCL and FCL products in maritime and air modalities;
• Update the CRM with information on the results of visits;
• Plan and perform periodic maintenance visits to existing accounts;
• Analyze business opportunities and/or process improvements for existing clients;
• Always following the principle of NEUTRALITY that guides CRAFT’s line of operation.