Senior FCL Export Analyst

Craft&Craft

Senior Analyst handling export reservations and operational workflows regarding United States shipments at Craft. Ensuring timely customer service and resolution of export-related issues.

Posted 7/16/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing export booking requests and customer-focused operational workflows, with strong knowledge of ocean export routines and U.S. export processes. Proficient in communication and customer service, ensuring timely responses and effective issue resolution.

Highest-signal resume keywords

Export Booking ManagementCustomer Service SkillsKnowledge of Ocean Export ProceduresExperience with Freight ForwardersProficient in Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Export Booking ManagementKnowledge of Ocean Export ProceduresExperience with Freight ForwardersFCL Export Shipment CoordinationU.S. Export Processes

Soft Skills

Strong Customer Service SkillsPositive AttitudeCuriosityWillingness to LearnDynamic Approach

Industry Keywords

International TradeInternational RelationsBusiness AdministrationLTLFTLDrayageConsolidation FacilitiesNVOCCKey Account ManagementOperational Workflows

About the role

Key responsibilities & impact

Process export booking requests for shipments in the United States, serving both internal and external customers.
Establish customer-focused operational workflows and metrics, maintaining close follow-up.
Liaise with headquarters to obtain necessary support and guidance.
Ensure timely and professional responses to all emails, phone calls, and other communication tools.
Manage key accounts that require extra attention.
Handle customer requests for bookings, pickups, and general transportation-related issues.
Monitor routing requests to ensure all charges are applied according to the contract.
Troubleshoot issues between customers, agents, suppliers, and Craft offices.
Track LTL, FTL, drayage, and in-transit shipments to our consolidation/rail facilities or U.S. ports.

Requirements

What you’ll need

Bachelor's degree completed or in progress in International Trade, International Relations, Business Administration, or related fields.
Fluent/advanced English for spoken communication.
Spanish is a plus.
Proficient with Microsoft Office.
Experience with freight forwarders and/or NVOCC is desirable.
Knowledge of ocean export routines and procedures.
Ability to interpret scenarios, positive attitude, curiosity, willingness to learn, and a dynamic approach.
Experience with U.S. export processes is a plus.
Familiarity coordinating FCL export shipments.
Strong customer service / customer experience skills.

Benefits

Comp & perks

Remote work
Meal allowance (Vale-refeição)
Health insurance
Dental insurance
Pharmacy discount program
Totalpass
Partnerships with Bluefit and Bodytech gym networks
Support Program (psychological, financial, legal, and nutritional assistance)
Life insurance
Childcare assistance
Transportation allowance
Learning platforms
Partnerships with universities and language schools
Partnership with SESC