Cowan And Cowan

Operations

• Oversee daily operations
• Assist in promoting and maintaining the terminal structure and standards of operations
• Communicate safety goals and standards to Fleet Management
• Provide resources for safety concern resolution
• Ensure compliance in areas such as Driver fitness and documents
• Partner with Fleet Management to offer a high level of driver satisfaction
• Maintain proper level of terminal operations staffing
• Develop and maintain the driver master schedule
• Monitor and measure assessorial charges
• Develop improvement plans as needed with TM
• Review Terminal performance with management

Operations Manager

Director

• Develop and implement competitive pricing models for one-way freight bids.
• Collaborate with Sales and Operations to align pricing with market dynamics and customer needs.
• Monitor bid performance and adjust strategies to maximize win rates and profitability.
• Lead margin analysis across lanes, customers, and fleet types.
• Manage and mentor a team of 23 direct reports.

Director of Revenue Management

Business Development Rep

• Lead the business development efforts for new customers
• Aggressively establish new relationships, generating revenue growth
• Maximize enterprise profitability
• Develop and execute action plans for closing new deals
• Self-identify and develop new business opportunities
• Coordinate all information, activities & internal resources to move opportunities through the sales process
• Establish credibility with customers by understanding their business issues and presenting solutions
• Guide cross-functional teams to develop solutions for prospects
• Collaborate and introduce prospects to other Cowan service offerings
• Know the mission, policies, & structure of the organization to aid in the sales cycle

Director of New Business Development

Manager

• The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet.
• Direct and indirect reports consisting of Professional Drivers.
• Effectively dispatch a fleet using proper procedures for real-time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers by: Actively onboarding new drivers following the 12 week onboarding process, regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals, auditing driver manifests for pay accuracy and workload balance, advocate for driver in relation to executable plans.
• Effectively communicate policy changes, schedule changes, etc. to the fleet and participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager.

Dispatch Manager

• Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers by:
• Actively onboarding new drivers following the 12 week onboarding process
• Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
• Auditing driver manifests for pay accuracy and workload balance
• Advocate for driver in relation to executable plans
• Effectively communicate policy changes, schedule changes, etc. to the fleet.
• Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
• Coach where performance improvement is needed.
• Participate in pre-trip inspections with drivers on a regular basis.
• Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned.

• Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers by actively onboarding new drivers and regularly reviewing driver scorecards.
• Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
• Promote culture of safety in all daily activities by proactively addressing safety concerns.
• Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned.

• Develop and implement competitive pricing models for one-way freight bids
• Collaborate with Sales and Operations to align pricing with market dynamics and customer needs
• Monitor bid performance and adjust strategies to maximize win rates and profitability
• Design and optimize dedicated fleet solutions tailored to customer requirements
• Evaluate fleet configurations, asset utilization, and cost structures
• Partner with Operations and Engineering to ensure feasibility and scalability
• Lead margin analysis across lanes, customers, and fleet types
• Identify opportunities to improve profitability through pricing, routing, and asset deployment
• Provide actionable insights to executive leadership for strategic decision-making
• Manage and mentor a team of 23 direct reports
• Foster a culture of analytical excellence, collaboration, and continuous improvement

• Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers by:
• Actively onboarding new drivers following the 12 week onboarding process
• Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
• Auditing driver manifests for pay accuracy and workload balance
• Advocate for driver in relation to executable plans
• Effectively communicate policy changes, schedule changes, etc. to the fleet.
• Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
• Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
• Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies.
• Participate in pre-trip inspections with drivers on a regular basis.
• Coach and counsel your Fleet in the areas of; productivity, customer care and service, attendance, and company rules.
• Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
• Confirm driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)
• Promote culture of safety in all daily activities by proactively address safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution.
• Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch.
• Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation.
• Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues.
• Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager.
• Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts.
• Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need requesting adjustments where necessary to ensure optimum equipment utilization.
• Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage.
• Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.

• Develop and implement competitive pricing models for one-way freight bids.
• Collaborate with Sales and Operations to align pricing with market dynamics and customer needs.
• Monitor bid performance and adjust strategies to maximize win rates and profitability.
• Design and optimize dedicated fleet solutions tailored to customer requirements.
• Evaluate fleet configurations, asset utilization, and cost structures.
• Partner with Operations and Engineering to ensure feasibility and scalability.
• Lead margin analysis across lanes, customers, and fleet types.
• Identify opportunities to improve profitability through pricing, routing, and asset deployment.

• The Dispatch Manager is responsible for the successful execution of customer freight delivery and daily oversight of their assigned fleet.
• Effectively dispatch a fleet using proper procedures for real-time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers.
• Advocate for drivers in relation to executable plans, communicate policy changes, and oversight of the fleet.

Overnight Dispatch Manager

• Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
• Maintain highest driver relationship and satisfaction of new and tenured drivers by onboarding new drivers and regularly reviewing driver scorecards.
• Advocate for driver needs and effectively communicate policy changes to the fleet.
• Oversee fleet of drivers ensuring all team members are properly trained.
• Promote a culture of safety in all daily activities by addressing safety concerns.

Operations Manager

Director of Revenue Management

Director of New Business Development

Dispatch Manager

Dispatch Manager

Dispatch Manager

Director of Revenue Management

Dispatch Manager

Director of Revenue Management

Overnight Dispatch Manager

Fleet Manager