Cowan And Cowan

Dispatch Manager

Cowan And Cowan

full-time

Posted on:

Location Type: Office

Location: East Hartford • Connecticut • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $55,000 - $60,000 per year

About the role

  • The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet.
  • Direct and indirect reports consisting of Professional Drivers.
  • Effectively dispatch a fleet using proper procedures for real-time management of freight and drivers ensuring high level of data accuracy within the system.
  • Maintain highest driver relationship and satisfaction of new and tenured drivers by: Actively onboarding new drivers following the 12 week onboarding process, regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals, auditing driver manifests for pay accuracy and workload balance, advocate for driver in relation to executable plans.
  • Effectively communicate policy changes, schedule changes, etc. to the fleet and participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager.

Requirements

  • Bachelor's degree preferred or substituted with 4 years of similar experience
  • 2 years of dispatching CDL Class A truck drivers
  • Computer applications experience and proficiency in Microsoft Office
  • TMS experience desired. TMW preferred
  • Working knowledge of DOT, OSHA and related safety regulations
  • Excellent customer service, problem solving, and decision making skills
  • Ability to develop a working knowledge of all terminal operation aspects
Benefits
  • Full benefits - Medical, Vision, and Dental
  • Life, Short- and Long-Term Disability
  • PTO (sick & vacation)
  • 401K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dispatchingCDL Class Adata accuracydriver scorecardsauditingonboardingterminal operationsproblem solvingdecision making
Soft Skills
customer servicecommunicationmentoringadvocacyrelationship management
Certifications
Bachelor's degreeDOT knowledgeOSHA knowledge