Cowan And Cowan

Dispatch Manager

Cowan And Cowan

full-time

Posted on:

Location Type: Office

Location: Windsor • Connecticut • United States

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Salary

💰 $55,000 - $60,000 per year

About the role

  • Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
  • Maintain highest driver relationship and satisfaction of new and tenured drivers by:
  • Actively onboarding new drivers following the 12 week onboarding process
  • Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
  • Auditing driver manifests for pay accuracy and workload balance
  • Advocate for driver in relation to executable plans
  • Effectively communicate policy changes, schedule changes, etc. to the fleet.
  • Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
  • Coach where performance improvement is needed.
  • Participate in pre-trip inspections with drivers on a regular basis.
  • Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned.

Requirements

  • Bachelor's degree preferred or substituted with 4 years of similar experience
  • 2 years of dispatching CDL Class A truck drivers
  • Computer applications experience and proficiency in Microsoft Office
  • TMS experience desired. TMW preferred
  • Working knowledge of DOT, OSHA and related safety regulations
  • Excellent customer service, problem solving, and decision making skills
  • Ability to develop a working knowledge of all terminal operation aspects
  • Travel may be required as dictated by the customer/business
  • Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone.
  • Must occasionally lift and/or move up to 10 pounds
Benefits
  • Full benefits - Medical, Vision, and Dental
  • Life, Short- and Long-Term Disability
  • PTO (sick & vacation)
  • 401K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dispatchingdriver onboardingperformance reviewdata accuracyauditpre-trip inspectionsmonitoringproblem solvingdecision makingcustomer service
Soft Skills
communicationcoachingrelationship managementteam leadership
Certifications
Bachelor's degreeCDL Class A