Cowan And Cowan

Dispatch Manager

Cowan And Cowan

full-time

Posted on:

Location Type: Office

Location: Aberdeen • Maryland • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $55,000 - $60,000 per year

About the role

  • Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
  • Maintain highest driver relationship and satisfaction of new and tenured drivers by:
  • Actively onboarding new drivers following the 12 week onboarding process
  • Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
  • Auditing driver manifests for pay accuracy and workload balance
  • Advocate for driver in relation to executable plans
  • Effectively communicate policy changes, schedule changes, etc. to the fleet.
  • Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
  • Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
  • Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies.
  • Participate in pre-trip inspections with drivers on a regular basis.
  • Coach and counsel your Fleet in the areas of; productivity, customer care and service, attendance, and company rules.
  • Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
  • Confirm driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)
  • Promote culture of safety in all daily activities by proactively address safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution.
  • Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch.
  • Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation.
  • Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues.
  • Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager.
  • Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts.
  • Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need requesting adjustments where necessary to ensure optimum equipment utilization.
  • Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage.
  • Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.

Requirements

  • Bachelor's degree preferred or substituted with 4 years of similar experience
  • 2 years of dispatching CDL Class A truck drivers
  • Computer applications experience and proficiency in Microsoft Office
  • TMS experience desired. TMW preferred
  • Working knowledge of DOT, OSHA and related safety regulations
  • Excellent customer service, problem solving, and decision making skills
  • Ability to develop a working knowledge of all terminal operation aspects
  • Travel may be required as dictated by the customer/business
  • Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone.
  • Must occasionally lift and/or move up to 10 pounds.
Benefits
  • Full benefits - Medical, Vision, and Dental
  • Life, Short- and Long-Term Disability
  • PTO (sick & vacation)
  • 401K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dispatchingdriver performance improvementdriver onboardingpre-trip inspectionscompliance activitiesdata accuracyequipment utilizationquarterly fleet performance reviewsauditing driver manifestsmonitoring driver progress
Soft Skills
customer serviceproblem solvingdecision makingcommunicationcoachingmentoringrelationship managementperformance managementadvocacysafety promotion
Certifications
Bachelor's degreeCDL Class A licenseDOT compliance knowledgeOSHA compliance knowledge