Cornerstone Capital Bank

Implementation Specialist

• Oversee all aspects of projects and post-project implementation support
• Accountable for delivering small to large-scale projects through the full lifecycle, from requirements to deployment/completion using appropriate analytical and project management tools and techniques
• Responsible for setting deadlines, assigning duties, monitoring and summarizing progress of projects
• Lead and direct the work of others
• Utilize a wide degree of creativity and latitude to support diverse project/implementation set of deliverables
• Collaborate with leadership to plan, execute, and accomplish goals
• Work cross-functionally and at all levels of the organization to execute projects on-time and within budget
• Ensure post-implementation support and adoption is maintained for overall success
• Lead small to large-scale project teams through the full project lifecycle
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Manage multiple priorities and provide work direction for small to large-scale project teams
• Develop and maintain strategic partnerships with senior business unit management, business partners, project sponsors
• Participate in change management and process improvement initiatives
• Develop a detailed project plan to monitor and track progress
• Create and maintain comprehensive project documentation
• Manage changes to project scope, schedule, and costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors.

Implementation Manager

Administration

• Coordinates loan closings with title companies and real estate agencies
• Ensure documents returned from agencies are complete and accurate
• Review loan documentation for compliance
• Follow up with clients, insurance agents, and attorneys for documentation
• Monitor reports such as past due and maturing loans
• Clear exceptions in a timely manner
• Review loan packages for approval authority and documentation

Commercial Loan Administrator

IT Support

• Addresses customer support calls for Empower related problems, providing call resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Credential setup and modifications for users in Empower System
• Research, resolve these inquiries related to loan level issues.

Help Desk Specialist

Risk

• Evaluate loan level challenges and provide solutions to production staff and management.
• Identify risks and assess loans for marketability and performance.
• Assist with process, procedures, guideline changes, etc.
• Work with all departments, both regionally and corporately, to support retail production.
• Forecast future frequency and severity of losses while monitoring reports to mitigate risk.
• Find risk mitigation solutions and identify and implement programs/processes needed for loss mitigation.
• Identify areas where training is needed and provide training to staff.
• Identify inefficiencies in processes and find solutions.
• Actively assist senior staff in determining capacity, needs, risk decisions, etc.
• Collaborate between regional and corporate departments.
• Participate in trainings, meetings, and calls.
• Perform other job-related duties as assigned.
• Support senior management as needed.

Implementation Manager

Commercial Loan Administrator

Help Desk Specialist

VP National Retail Support Risk Manager