Cordance

Sales Development Rep

• Represent Cordance’s portfolio of products and services, using strong product knowledge and research to articulate how our solutions address customer needs.
• Focus primarily on new logo acquisition through inbound and outbound prospecting. (Installed base expansion may occur occasionally as needed.)
• Generate leads and build relationships by nurturing prospects and developing early-stage sales opportunities. Respond rapidly to inbound inquiries (“speed to lead”).
• Conduct high-quality, high-volume outreach (70–90 activities per day) through calls, emails, video, and social media.
• The goal is to increase call volume to ~1,200 calls per month by Q1.
• Qualify prospects through research and discovery to ensure a strong fit for Cordance solutions. Identify opportunities to return unqualified leads to marketing for further nurturing.
• Schedule discovery meetings or demos with qualified prospects for assigned Account Executives.
• Utilize CRM (HubSpot), sales engagement tools, and data platforms (ZoomInfo) to track activities, log insights, and manage follow-ups.
• Collaborate closely with SDR leadership and Account Executives to develop and execute targeted prospecting strategies for assigned territories or accounts.
• Meet or exceed individual activity, qualification, and pipeline-generation goals.
• Share feedback, trends, and messaging insights with peers and leadership to continuously improve team performance.

Sales Development Representative, Healthcare & Pharmacy SaaS

Financial Planning and Analysis

• Own recurring ARR, revenue, and operational reporting across the Industrials Division
• Lead monthly and quarterly forecasting processes, including variance analysis and executive reporting packages
• Analyze SaaS performance metrics including ARR, retention, bookings, churn, margins, and operating leverage
• Support multi-business unit financial consolidation and performance analysis
• Build and maintain financial models used for planning, forecasting, and operational decision-making
• Partner with divisional leadership to identify risks, opportunities, and performance improvement initiatives
• Assist with acquisition onboarding and post-acquisition financial integration efforts
• Improve reporting processes, data quality, and financial visibility across acquired businesses
• Support budgeting, strategic planning, and board/investor-related financial analysis
• Work cross-functionally with accounting, operations, data, and executive leadership teams
• Help drive process standardization and change management initiatives across portfolio companies

Senior Finance Manager

Product Marketing

• Own the development and execution of go-to-market plans for new products and feature releases within the Commerce Division.
• Conduct market research and competitive analysis to define positioning, messaging, and pricing strategies.
• Develop product launch materials, including internal enablement documents, customer-facing collateral, and demand generation content.
• Craft compelling product positioning and messaging that differentiates Cordance’s Commerce solutions in the e-commerce and thrift retail marketplace.
• Translate technical capabilities into business benefits for various audiences, including prospects, customers, analysts, and internal teams.
• Create and deliver sales enablement tools, including battle cards, pitch decks, objection handling guides, and competitive analysis.
• Collaborate closely with the sales team to drive product understanding, improve win rates, and shorten sales cycles.
• Maintain a deep understanding of Commerce trends, regulatory changes, customer needs, and competitive landscapes.
• Provide feedback to product management to inform product roadmap decisions.
• Partner with demand generation and content marketing teams to develop thought leadership pieces, webinars, case studies, and campaign assets focused on e-commerce and thrift retail topics.
• Support customer advocacy efforts by identifying and developing customer success stories.
• Work closely with customer success and product teams to drive adoption of Commerce products.
• Develop onboarding materials, product documentation, and in-product guidance to support customer success.

Product Marketing Manager

General

• Design, develop, and implement data integrations using SQL Server, SSIS, and SSAS
• Translate and map customer data into our application to ensure accuracy and performance
• Serve as a technical leader within the implementation team, promoting best practices and high-quality standards
• Identify system gaps or inefficiencies and design scalable, forward-thinking solutions
• Contribute to technical architecture and ensure adherence to coding standards
• Participate actively in Agile ceremonies and iterative delivery processes
• Configure and enhance product implementations to meet customer-specific requirements
• Perform application maintenance, troubleshooting, and technical support
• Evaluate and contribute to the review of third-party integration opportunities
• Provide technical recommendations for custom feature requests
• Develop and deploy small enhancements and modifications using .NET technologies
• Research and introduce emerging technologies to improve development practices and organizational efficiency

Integration Specialist

Accountant

• Own month-end close activities, account reconciliations, and consolidated reporting across multiple entities and currencies.
• Assist with financial statements, cash flow statements, cash forecasts, and management reports.
• Assist with intercompany accounting, including eliminations, allocations, and transfer pricing entries across entities.
• Maintain fixed asset and lease schedules and the related accounting under ASC 842, along with goodwill and intangible amortization.
• Oversee debt and interest accounting, management fees, and related-party transactions.
• Support technical accounting and documentation, including revenue under ASC 606, leases under ASC 842, and acquisition accounting under ASC 805.
• Assist with tax reconciliations, filings, and reporting with internal and external stakeholders.
• Drive process improvements and automation within NetSuite and the broader accounting tech stack.
• Provide reconciliation support to the Accounts Receivable team and respond to ad hoc requests from leadership.

Senior Accountant

Customer Success Manager

• Own renewal processes end-to-end for assigned customers, ensuring proactive communication, accurate forecasting, and timely closure.
• Lead renewal strategy discussions with customers and internal stakeholders.
• Monitor customer health to anticipate churn risks and implement prevention plans.
• Identify, qualify, and close small to mid-level expansion opportunities, including upsells and cross-sells.
• Partner with Sales or Account Management on multi-product or complex expansion motions.
• Execute annual price increase communications with confidence and clarity.
• Track expansion and renewal performance, ensuring revenue targets are met.
• Conduct Executive Business Reviews (EBRs) that showcase measurable ROI.
• Build trusted relationships with key decision-makers and influencers.
• Serve as the voice of the customer in internal discussions with Product, Support, Operations, and Leadership.
• Maintain disciplined use of CRM and Customer Success platforms for tracking account plans, health, and renewals.
• Mentor team members on best practices and playbook execution.
• Contribute to process improvement initiatives that enhance efficiency and scalability.

Customer Support

• Carry direct responsibility for a portfolio of complex, high-priority, or escalated customer situations requiring senior-level ownership and coordination
• Lead and develop a team of Customer Support Managers, Team Leads, and/or Support Specialists with accountability for performance, coaching, and operational consistency
• Support customers across multiple SaaS products and environments, ensuring effective coordination and consistent service quality despite varying product complexity
• Serve as the senior escalation point for executive-level customer issues, commercially sensitive situations, and cross-functional incidents
• Draft, review, and guide high-impact customer communications during escalations, service disruptions, or critical account situations
• Balance personal operational responsibilities with leadership responsibilities — ensuring neither customer ownership nor people leadership quality degrades under pressure
• Coach managers and team members through complex customer interactions, escalation management, and stakeholder communication strategies using real-time operational examples
• Partner with Product, Engineering, and Customer Success leadership to drive resolution plans, customer recovery efforts, and systemic operational improvements
• Maintain visibility into team performance metrics, SLA adherence, escalation trends, and support quality while actively contributing operationally where needed
• Help establish scalable operational processes, escalation frameworks, and communication standards across support teams and product lines
• Lead root cause analysis efforts to identify recurring issues, process gaps, product defects, and opportunities for operational improvement.
• Drive knowledge management strategy, including internal documentation, customer-facing knowledge bases, self-service adoption, and content governance.
• Define and enforce ticketing standards, case management processes, documentation requirements, escalation procedures, and support workflow compliance.

Senior Customer Support Manager

Marketing

• Assist in building email campaigns, landing pages, social media posts, ad creative, and other assets.
• Coordinate reviews, feedback loops, and revisions across design, content, product, and legal teams.
• Maintain a central marketing calendar with deliverables, dependencies, and deadlines.
• Version control and file management (e.g. naming conventions, asset libraries, backups).
• Track progress via project management tools (Asana, Trello, Jira, etc.).
• Communicate briefs, timelines, specs, and approvals with event vendors.
• Follow up on deliverables and escalate as needed.
• Coordinate logistics: venue, caterers, audio/visual, travel, registrations, materials, swag.
• Support webinar setup (platform, invites, technical run-throughs), follow-ups, and reporting.
• Ensure UTM tagging, campaign tracking setup, and consistent naming conventions.
• Assist in performance reporting and variance analysis.
• Process purchase orders (POs), invoices, reimbursements, and expense tracking.
• Maintain vendor/contact databases, mailing lists, and marketing collateral inventories.

Marketing Coordinator

• Represent Cordance’s portfolio of products and services, using strong product knowledge and research to articulate how our solutions address customer needs.
• Focus primarily on new logo acquisition through inbound and outbound prospecting.
• Generate leads and build relationships by nurturing prospects and developing early-stage sales opportunities. Respond rapidly to inbound inquiries (“speed to lead”).
• Conduct high-quality, high-volume outreach (70–90 activities per day) through calls, emails, video, and social media.
• Qualify prospects through research and discovery to ensure a strong fit for Cordance solutions. Identify opportunities to return unqualified leads to marketing for further nurturing.
• Schedule discovery meetings or demos with qualified prospects for assigned Account Executives.
• Utilize CRM (HubSpot), sales engagement tools, and data platforms (ZoomInfo) to track activities, log insights, and manage follow-ups.
• Collaborate closely with SDR leadership and Account Executives to develop and execute targeted prospecting strategies for assigned territories or accounts.
• Meet or exceed individual activity, qualification, and pipeline-generation goals.
• Share feedback, trends, and messaging insights with peers and leadership to continuously improve team performance.

Sales Development Representative, L2 SDR

Account Executive

• Identify, target, and convert new logo opportunities in K–12, Higher Ed, and Continuing Education.
• Build prospecting strategies using market insight into SIS platforms, academic workflow pain points, and institutional priorities.
• Execute targeted outbound campaigns and engage administrators, IT leaders, academic departments, and procurement teams.
• Manage full-cycle SaaS sales from qualification through contracting.
• Lead tailored product demos for academic committees, IT groups, and operational leaders.
• Conduct deep discovery around challenges such as accreditation, student lifecycle workflows, compliance, scheduling, or credentialing.
• Build ROI-driven value propositions aligned to institutional outcomes.
• Apply MEDDPICC rigor to improve qualification, deal progression, and forecast accuracy.
• Maintain accurate data and documentation in HubSpot.
• Present compelling business cases to academic councils and executive sponsors.
• Work closely with SDRs to refine targeting across education segments.
• Partner with Marketing to shape vertical campaigns and content.
• Ensure seamless handoff to Customer Success for onboarding and adoption.
• Navigate complex procurement processes, RFPs, and contracting.
• Structure terms aligned with institutional fiscal cycles and decision milestones.