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Customer Support

• Oversee the management of customer and partner relationships
• Ensure the quality and efficiency of handling customer inquiries
• Provide advice and technical support to customers
• Manage disputes and complex situations
• Monitor and drive performance and quality indicators
• Optimize organization and workloads

Customer Service Manager

Procurement

• Drive Category Strategy development and planning
• Manage sourcing projects and processes within Clinical Trials
• Participate in lifecycle management of the relevant contract portfolio
• Ensure clinical trial quality & timelines and compliance

Category Manager, Clinical Trials

Operations

• Responsible for all Treasury operations complex tasks globally
• Part of a great team with many development possibilities

Treasury Operations Specialist

• Signaleren van verstoringen in het order- of leverproces, deze proberen op te lossen en tijdig contact zoeken met klant(en) om hen te informeren over vertragingen of wijzigingen
• Verzorging, controle en borging van het proces orderverwerking inbound en outbound, facturatie en opzetten van transport met de daarbij nodige transportdocumentatie
• Behandeling van klachten of claims en indien nodig, escaleren naar betrokken afdelingen
• Secuur werken, overzicht houden op het gehele proces en nauwe samenwerking met collega’s in ons warehouse, externe stakeholders en andere divisies van DSV

Klantenservice Medewerker

• Identifying disruptions in the order or delivery process, resolving them where possible, and proactively informing clients about delays or changes;
• Managing, checking, and securing the inbound and outbound order process, invoicing, and arranging transport with all necessary shipping documentation;
• Handling complaints or claims and, if necessary, escalating them to relevant departments;
• Working accurately, keeping an overview of the entire process, and closely collaborating with warehouse colleagues, external stakeholders, and other DSV divisions;
• Primarily communicating via email and, together with a buddy, being responsible for various (international) clients.

Customer Service Representative

Account Manager

• lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge
• executing sales and marketing strategies in the local market
• partnering to deploy approved services necessary to meet the needs of each account/customer.
• adept at executing against the toughest commercialization challenges in today’s rapidly changing environment
• demonstrate strong capability in business planning & account leadership, selling, customer development, payer access, local market & therapeutic area expertise, pharmaceutical environment/compliance

BioPharmaceutical Account Manager

• lead the promotion of our infusion product
• driving demand creation by providing comprehensive clinical knowledge
• executing sales and marketing strategies in the local market
• partnering to deploy approved services necessary to meet the needs of each account/customer
• business planning & account leadership
• selling messages in a clear and compelling way to customers
• engage with multi-disciplinary customers using a total office call approach
• entrepreneurial mindset to gain access and build relationships
• ability to grasp sophisticated reimbursement and distribution processes
• gather and validate key trends and dynamics in the market

• lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge
• executing sales and marketing strategies in the local market
• partnering to deploy approved services necessary to meet the needs of each account/customer
• Business Planning & Account Leadership - Ability to use digital tools and apply customer and data-based insights to build opportunities, develop strategy & tactics and prioritize resources to enhance territory effectiveness in competitive markets
• Selling - Deliver messages in a clear and compelling way to customers
• engage with multi-disciplinary customers using a total office call approach to communicate value proposition of a new delivery method
• Customer Development - Entrepreneurial mindset to gain access, build and maintain productive internal and external relationships through effective communication and collaboration based on customer needs and organizational goals
• Payer Access - Ability to grasp sophisticated reimbursement and distribution processes in a complex coverage landscape
• Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities
• Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products

• lead the promotion of our infusion product
• driving demand creation by providing comprehensive clinical knowledge
• executing sales and marketing strategies in the local market
• partnering to deploy approved services necessary to meet the needs of each account/customer
• engaging with multi-disciplinary customers using a total office call approach to communicate value proposition of a new delivery method
• applying knowledge of overall healthcare economy and industry practices

• Lead the promotion of the infusion product, driving demand creation by providing comprehensive clinical knowledge.
• Execute sales and marketing strategies in the local market.
• Partner to deploy approved services necessary to meet the needs of each account/customer.
• Engage with multi-disciplinary customers using a total office call approach to communicate value proposition of a new delivery method.
• Grasp sophisticated reimbursement and distribution processes in a complex coverage landscape.
• Anticipate and communicate the impact on product portfolio to key internal and external partners.
• Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
• Apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.

• As a BioPharmaceuticals Account Manager, you lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge, executing sales and marketing strategies in the local market and partnering to deploy approved services necessary to meet the needs of each account/customer.
• Ability to use digital tools and apply customer and data-based insights to build opportunities, develop strategy & tactics and prioritize resources to enhance territory effectiveness in competitive markets.
• Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior.
• Engage with multi-disciplinary customers using a total office call approach to communicate value proposition of a new delivery method.
• Entrepreneurial mindset to gain access, build and maintain productive internal and external relationships through effective communication and collaboration based on customer needs and organizational goals.
• Anticipates and communicates impact on product portfolio to key internal and external partners and effectively addresses payer access issues (Medicare, Medicaid, Commercial) using Lundbeck resources.
• Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
• Demonstrates a clear and detailed understanding of the disease state and its impact on customers and patients including the full range of treatment options available.
• Ability to apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.

• lead the promotion of our infusion product,
• driving demand creation by providing comprehensive clinical knowledge,
• executing sales and marketing strategies in the local market
• partnering to deploy approved services necessary to meet the needs of each account/customer.
• executing against the toughest commercialization challenges in today’s rapidly changing environment

• Lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge
• Execute sales and marketing strategies in the local market
• Partner to deploy approved services necessary to meet the needs of each account/customer
• Use digital tools and apply customer and data-based insights to build opportunities
• Deliver messages in a clear and compelling way to customers
• Effectively probe customer needs to handle objections, and close every call with a commitment to action
• Engage with multi-disciplinary customers using a total office call approach
• Gain access, build, and maintain productive internal and external relationships through effective communication
• Grasp sophisticated reimbursement and distribution processes in a complex coverage landscape
• Apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products

• lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge
• executing sales and marketing strategies in the local market
• partnering to deploy approved services necessary to meet the needs of each account/customer
• Business Planning & Account Leadership - Ability to use digital tools and apply customer and data-based insights to build opportunities, develop strategy & tactics and prioritize resources to enhance territory effectiveness in competitive markets
• Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior
• Engage with multi-disciplinary customers using a total office call approach to communicate value proposition of a new delivery method
• Customer Development - Entrepreneurial mindset to gain access, build and maintain productive internal and external relationships through effective communication and collaboration based on customer needs and organizational goals
• Payer Access - Ability to grasp sophisticated reimbursement and distribution processes in a complex coverage landscape
• Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities
• Demonstrates a clear and detailed understanding of the disease state and its impact on customers and patients including the full range of treatment options available
• Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products

• Lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge
• Execute sales and marketing strategies in the local market
• Partner to deploy approved services necessary to meet the needs of each account/customer.
• Use digital tools and apply customer and data-based insights to build opportunities, develop strategy & tactics and prioritize resources to enhance territory effectiveness in competitive markets.
• Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action
• Engage with multi-disciplinary customers using a total office call approach to communicate value proposition of a new delivery method.
• Gain access, build and maintain productive internal and external relationships through effective communication and collaboration based on customer needs and organizational goals.
• Anticipate and communicate impact on product portfolio to key internal and external partners and effectively address payer access issues (Medicare, Medicaid, Commercial) using Lundbeck resources.
• Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
• Demonstrate a clear and detailed understanding of the disease state and its impact on customers and patients including the full range of treatment options available.
• Apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.