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Account Manager

• Sustain awarded business and support related growth
• Drive operational efficiency and performance
• Prepare operational data and present performance results
• Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
• Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
• Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
• Drive customer satisfaction by implementing value added solutions and continuous improvement projects
• Implement new lanes of existing key accounts to ensure customer service level agreements are met
• Maintain customer SOP and ensure communication and training is provided
• Ensure that the customer set up in company systems is in place including relevant interfaces and reporting solutions

Operational Key Account Manager

• Grow and target new business from existing and new customers
• Own and develop commercial relationships and profitability
• Strategize and deliver end-to-end multi-divisional product
• Conduct regular market assessments and client reviews

Regional Key Account Manager

Customer Support

• Monitoring and ensure all inquiries are promptly replied and followed up by team member in timely manner avoiding reminders
• Monitoring, leading and maintain KPI and milestone achievement to be on the track
• Review any incoming Invoice from Vendor side
• Coordinate communication with Customer, Carriers and Overseas offices
• Responsible to provide quotations as requested by DSV Overseas
• Monitoring WIP & ACR are properly input in Cargowise 1
• Encourage team by being a good example to fully comply with rule and regulation set up by management
• Perform intervention to solve if any trouble or irregularity case
• Oversee to check and review profit & loss

Supervisor, Customer Service, Sea Freight

Operations

• The Operations Manager is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities on a daily basis.
• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Manages operations to meet prescribed productivity and service goals.
• Provides ideas and suggestions for more efficient operations.
• Trains new staff in assigned duties or delegates training responsibility to experienced team member.
• Keeps staff informed of new developments.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Assists in creating programs for hiring, training, and professional development.

Operations Manager

Manager

• Oversees the strategic direction, operation, compliance, and financial results for a designated operation.
• Acts as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations.
• Champions local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities.
• Develops marketing plans and assists in growing new business.
• Ensures adherence to overall corporate mission, vision, and core values while meeting client and company expectations.
• Meets productivity and service goals, complies with terms outlined in site operating agreement with the client.

General Manager

• Supervising labor management and planning of inbound and outbound activities.
• Conducting performance appraisals and addressing performance issues.
• Ensuring development of systems for managing operations safely and profitably.
• Managing operations to meet productivity and service goals.
• Training new staff and assessing trainee progress.

QA Engineer

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals
• Requires making recommendations with regards to procedures, standards to maintain process quality
• Support all client related and applicable QMS requirements
• Coordinate all requirements related to the 5 Star Site Certification Program
• Responsible for managing requirements related to Quality & Training
• When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan
• Ensure site is compliant with applicable GMP standards and FDA regulations
• Establish and maintain “quality standards” for all critical functions supporting the operation
• Train site management and employees on the QMS components and requirements
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process
• Serve as the primary contact for any external or internal audits, with development of any resulting action plans
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients
• Develop and monitor key performance indicators and metrics for quality related processes
• Conduct and/or participate in all required department quality related meetings
• Adhere to all company policies and procedures or other communicated rules and/or regulations
• Sponsor the site Training Program including coordinating training documentation
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction

Quality Assurance Manager

• Work with SMEs to create simplified work instructions and playbooks
• Organize and update SOPs in SWI templates
• Collaborate with site leadership for document updates
• Support the quality team with internal audits
• Track document update closure for timely implementation

Business Support Specialist, Technical Writer

• Support the development, improvement, and implementation of the DSV Quality Management System (QMS)
• Responsible for quality activities to support warehouse functions like receiving and shipping
• Track, investigate and correct over, short, and damaged (OS&D) issues
• Develop and maintain QMS documentation like procedures and work instructions
• Ensure site compliance with GMP standards and FDA regulations
• Train site management and employees on QMS components and requirements
• Serve as primary contact for external and internal audits and action plans
• Compile and submit reports to site and clients
• Develop and monitor key performance indicators for quality processes

• Oversee all aspects of branch operations with a focus on customer acquisition and team development
• Drive branch growth by acquiring new clients and maintaining relationships with existing ones
• Ensure excellent customer service by fostering a continuous improvement environment
• Regularly visit key clients to identify business development opportunities
• Use financial reports to manage cash flow, improve transportation yield, and control expenses
• Promote a culture of integrity, transparency, and constructive feedback within the branch

Branch Manager

• Supervising the daily operations including labor management and planning
• Conducting staff meetings to review daily/weekly work activities
• Ensuring safe and profitable operations in accordance with company policies
• Managing to meet productivity and service goals, implementing cost savings measures
• Providing direction and support to Human Resources
• Planning daily work schedules and assigning duties to staff

Supervisor, Operations

Financial Planning and Analysis

• The Financial Analyst provides support to the local management team that may include, but is not limited to financial reporting and control, income management, debt management, submitting invoices for payment for Accounts Payable and accurately billing clients for services rendered
• Play a significant role in the accurate and timely preparation of internal financial reporting and analysis
• Analyzes records of present and past operations, trends and costs, estimated and realized revenues, administrative commitments, and obligations incurred to project future revenues and expenses
• Reporting of actual results and analysis vs. plan
• Assist operations regarding cost budgets, quarterly forecasts and other financial planning activities
• Publish periodic financial reports, including but not limited to: accounts payable, freight and consumable metrics, to provide department owners and leadership visibility to financial results
• Perform analytical reviews of financial information to identify trends/opportunities
• Recommend improvements to drive cost efficiencies in balance with operational needs and capabilities
• Produce cost quotes, strategic business cases, risk assessment and other ad-hoc analysis in support of the business
• Participate in special projects as required, including process improvement and financial tools development and implementation
• Management of financial process improvements, Key Performance Indicators and tracking of strategic initiatives
• Support of various internal and external financial and system audits
• Plan, organize and manage own workload to ensure your contribution to the company's monthly financial reporting process is achieved in a timely and accurate manner
• Ensure swift payment of invoices
• Collect and confirm accuracy of all charges and expenses for a file to be billed
• Manage Accounts Payable process: coordinate purchasing and tracking of vendor invoices through the system and associated revenue accruals
• Month-end close responsibilities: journal entries, corporate submissions, expense management, budgetary support for cost centers and ad hoc analysis
• Prepare month-end journal entries – focused on cost accruals
• Complete the monthly Client Profitability Model
• Order and maintain inventory of office supplies
• Attend meetings as required, documentation & distribution of meeting minutes, etc.
• Handle sensitive and confidential information in a professional, mature, discreet and secure manner
• Create and disseminate various communications & reports
• Creates or Assists with the design and development of presentations
• Effectively communicate with employees, customers, suppliers & others on behalf of site management
• Scheduling and meeting with vendors to ensure competitive pricing is maintained
• Work with Operations team to develop Budgets and Forecast for Financial performance

Financial Analyst

• Lead and manage all branch operations, ensuring achievement of financial, operational, service, and growth objectives
• Maintain full responsibility for branch Profit & Loss (P&L), including revenue growth, expense management, margin performance, and overall profitability
• Develop and execute strategic business plans to expand market share, increase revenue, and strengthen the branch's competitive position
• Drive new business development efforts while expanding existing customer relationships and identifying opportunities for organic growth
• Establish performance expectations, monitor results, and implement corrective actions as necessary to achieve branch goals

• Responsible for day-to-day site Operations
• Supervising the warehousing, receiving, and shipping of product
• Planning of inbound and outbound volume
• Customer communication activities, space utilization & management, and equipment management
• Hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems
• Managing operations to meet prescribed productivity and service goals

Business Development Rep

• Identify and pursue new business opportunities within small- and medium-sized customer segments
• Acquire new customers through prospecting, networking, and referrals
• Develop and maintain a portfolio of small- and medium-sized customer accounts
• Convert qualified opportunities into active, revenue-generating customer accounts
• Collaborate with internal operations teams to develop effective transportation and logistics solutions
• Maintain accurate customer and opportunity information within company CRM systems

Operational Key Account Manager

Regional Key Account Manager

Supervisor, Customer Service, Sea Freight

Operations Manager

General Manager

Manager

Quality Assurance Manager

Business Support Specialist, Technical Writer

Quality Assurance Manager

Branch Manager

Supervisor, Operations

Financial Analyst

Branch Manager

Operations Manager

Business Development Manager