Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Cookie Information

Operational Key Account Manager

Cookie Information

Key Account Manager at DSV responsible for customer retention and operational efficiency. Drive Key Account growth through data analysis and improved service offerings.

Posted 6/8/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Sustain awarded business and support related growth
  • Drive operational efficiency and performance
  • Prepare operational data and present performance results
  • Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
  • Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
  • Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
  • Drive customer satisfaction by implementing value added solutions and continuous improvement projects
  • Implement new lanes of existing key accounts to ensure customer service level agreements are met
  • Maintain customer SOP and ensure communication and training is provided
  • Ensure that the customer set up in company systems is in place including relevant interfaces and reporting solutions

Requirements

What you’ll need
  • Has 5 years’ experience with a multi-modal (air & ocean) international logistics company in an operations or client management role is preferred.
  • Fluency in English (both written and spoken) is required.
  • Advanced knowledge of Microsoft Office Software required.
  • Knowledge of TMS (TANGO) is preferred.
  • Project and Change Management.

Benefits

Comp & perks
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI developmentdata quality improvementroot cause analysisproject managementchange management
Soft Skills
operational efficiencyperformance presentationcustomer satisfactioncollaborationcommunication