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Operations

• Manage staff, clients, and branch deliverables, ensuring alignment with the organisation’s objectives.
• Drive the achievement of organisational objectives through effective communication, performance measurement, and staff motivation.
• Collaborate with shared services to ensure continuous cooperation and alignment.
• Deliver on client commitments in line with local, national, and global strategies.
• Manage costs and productivity to ensure operational efficiency and effectiveness. (Labour cost & Vehicle utilization).
• Ensure compliance with internal and external controls, as well as KPIs at both global and local levels.
• Deliver on budget commitments and ensure financial targets are met.
• Identify business risks and opportunities that may impact performance and shareholder commitments.
• Manage employee performance and development to sustain business growth.
• Ensure adherence to deadlines and operational schedules.
• Oversee resource management and risk control.
• Engage with customers at all levels, both in person and telephonically.

Manager, Operations, Road Logistics

Procurement

• Opracowywanie oraz wdrażanie długofalowej strategii zakupowej w DSV Contract Logistics
• Zarządzanie pełnym procesem zakupowym zgodnie z potrzebami biznesowymi i organizacyjnymi
• Budowanie oraz utrzymywanie profesjonalnych relacji z dostawcami, w tym regularna ocena ich potencjału w zakresie jakości, kosztów oraz terminowości realizacji
• Identyfikacja możliwości optymalizacyjnych oraz wdrażanie działań mających na celu obniżenie kosztów i usprawnienie procesów zakupowych
• Wspieranie rozwoju świadomości polityki zakupowej oraz efektywna współpraca z zespołami w ramach organizacji
• Poszukiwanie nowych dostawców oraz prowadzenie negocjacji warunków handlowych
• Organizacja i prowadzenie procesów przetargowych zgodnie z zapotrzebowaniem biznesowym
• Nadzór nad realizacją procesów zakupowych oraz bieżące wsparcie zespołów operacyjnych
• Zapewnienie wysokiej jakości danych dotyczących dostawców, bieżących kosztów, warunków współpracy oraz terminów płatności
• Identyfikowanie potrzeb organizacji w zakresie zakupów oraz samodzielne wdrażanie adekwatnych rozwiązań

Senior Procurement Specialist

Manager

• Implement and maintain the QHSE Programme and certifications (including CoR and HACCP) across designated branches
• Lead WHS initiatives, investigations and reporting, including monthly WHS updates to management
• Coordinate WHS training, inductions, toolbox talks and committee activities
• Build strong stakeholder relationships and provide QHSE guidance across the business
• Ensure support to the Country and other relevant parties within DSV and assist through a risk-based approach

Health & Safety Manager, QHSE

Risk

• Enable business and IT teams to effectively execute the IT risk management process within the assigned area
• Oversee Business Impact Analysis (BIA) to ensure adequate protection of critical resources
• Provide IT security consultancy to IT operations and business units
• Identify, assess, and mitigate IT security risks (both internal and external)
• Deliver IT security awareness initiatives and knowledge transfer to management, teams, and clients
• Ensure compliance of IT systems with legal and contractual requirements
• Identify areas for improvement or development within the existing security architecture
• Execute IT security-related projects
• Conduct and report on internal investigations related to security incidents or violations
• Coordinate and support IT audits (including internal audits)
• Act as a single point of contact for data protection topics, ensuring compliance with relevant regulations and policies
• Maintain and monitor the IT risk register, ensuring risks are up to date and mitigation plans are followed through
• Collaborate with stakeholders to ensure digital solutions comply with security and data protection standards

IT Risk Coordinator

Product Manager

• Drive the divisional vision and own the roadmap for the customer-facing self-service portal.
• Ensure the platform and underlying services deliver measurable value to customers, commercial teams, and operational stakeholders.
• Act as the primary business liaison bridging Air & Sea commercial leadership, operations, technology, and global digital teams.
• Be fully accountable for the portal strategy, business objectives, product definition, delivery, and continuous improvement.
• Own the supporting services architecture across air and ocean freight products.
• Own the end-to-end portal customer experience, including onboarding, authentication, quote requests, booking, shipment visibility, exception notifications, document retrieval, reporting, and analytics.
• Translate business objectives, customer insights, and market trends into a prioritized, outcome-driven product backlog.
• Align with enterprise product teams to ensure effective delivery.
• Define OKRs and KPIs, report on portal performance, and benchmark capabilities against global freight forwarding competitors and adjacent logistics platforms.
• Define portal requirements and user experience standards for customers, suppliers, and freight intermediaries.
• Prioritize features based on user research and commercial impact.
• Drive improvements in portal adoption, self-service utilization, and customer satisfaction across key segments.
• Ensure seamless downstream operational integration and upstream commercial integration via microservices APIs.
• Define the divisional API strategy with Solution Architecture and IT, ensuring microservices are scalable, reusable, and resilient.

Senior Product Manager – Digital Products & Services

Analyst

• Consult with our global organization to analyze and understand business processes, identify gaps, and transform these into requirements, recommended solutions, and best practices
• Collaborate with subject matter experts and project teams to analyze, design, develop and enhance the HRIS landscape by providing valuable guidance, and contributions to decision-making focus on time and attendance and scheduling
• Ensure quality assurance by engaging in User Acceptance Testing, creating testcases, performing rigorous testing of the new HR tools, documenting issues and test results
• Engage in identifying, troubleshooting, and resolving issues
• Devise and implement solutions to issues in accordance with system governance
• Support the onboarding and rollout of our Total Workforce Management solution with a key focus on the WorkForce Software technology
• Maintain up-to-date process documentation to promote consistency, transparency, and best practice

HRIS Analyst – Time & Attendance, Workforce Management

Accountant

• Responsible for reviewing, recording, and reconciling vendor accounts payable
• Process vendor payment applications accurately and timely
• Maintain close communication with internal reconciliation colleagues
• Review employee expense claims
• Assist with monthly, quarterly, and annual closing
• Support preparation of documents for external audits
• Organize, bind, and maintain accounting documents related to accounts payable
• Perform other finance-related tasks as assigned by supervisors

应付会计

Claims Specialist

• Timely and comprehensive settlement of claims arising from road, sea and air transport.
• Gathering documentation to determine liability for the incident.
• Correspondence in English.
• Analysis of the collected documentation and preparation of decisions to pay or refuse compensation.
• Conducting recourse proceedings against entities responsible for the damage.
• Ongoing contact with customers and DSV units.

Junior Claims Specialist

• Own and steer global initiatives to enhance and sustain IT resilience and continuity across the Global IT organization and its critical IT services and assets
• Orchestrate and align key management disciplines under shared IT resilience goals
• Maintain and continuously evolve forward-looking situation monitoring and assessment, incorporating internal and external signals, megatrends, and strategic risks into scenarios, exercises, and decision-making
• Design and deliver IT resilience training, awareness programs, and exercises, including lessons learned and structured change management activities
• Own and drive the continuous improvement of IT crisis and resilience capabilities, leveraging maturity assessments, lessons learned from exercises and real incidents, and evolving risk factors to systematically enhance governance, processes, and organizational preparedness
• Ensure IT business continuity requirements are effectively implemented across IT services and operations
• Actively support the IT Crisis Management Lead during IT crisis response situations

IT Crisis & Resilience Manager

• 提供卓越、高效、优质的客户服务
• 负责日常业务学习和跟进确保合规
• 按需将费用报价提供给发货方/收货方
• 处理客户咨询，包括电话、电子邮件和面对面的会议
• 核查文件以确保符合内部标准和客户要求
• 执行主管批准的流程改进
• 执行货运订舱操作
• 处理客户的投诉、索赔跟进
• 根据要求编制客户数据统计报表

Senior Operations

Customer Support

• Bearbeitung von Kundenaufträgen
• Direkte Kommunikation mit dem Kunden und Lieferanten auf Augenhöhe
• Bearbeitung von Vorgängen in SAP
• Sicherstellung der korrekten Auftragsabwicklung
• Überwachung der Lieferterminen
• Einhaltung von Qualitäts- und Sicherheitsstandards sowie Kundenvorgaben
• Allgemeine kaufmännische Tätigkeiten
• Unterstützung in Projekten

Customer Service Agent

• You combine administrative responsibilities with a strong presence in the warehouse, working closely with operations
• You handle daily administrative tasks to support warehouse and transport activities
• You prepare and validate transport documents such as delivery notes and invoices
• You register shipments and stock movements in the system (ERP/WMS)
• You actively follow up inbound and outbound flows, ensuring smooth and timely execution
• You are in close contact with team leaders and shift leaders on the warehouse floor to align and solve issues quickly
• You communicate with colleagues, customers, and transport partners
• You take a hands-on approach by regularly going into the warehouse to support operations and keep processes running efficiently
• You assist in handling questions related to deliveries, orders, and documentation

Operations Assistant

Project Manager

• Support the development, implementation, and maintenance of different global projects such as setting up management systems, reporting packages, and improvement initiatives.
• Carry out reporting and performance analysis, collecting and consolidating data, preparing regular performance reports, supporting the identification of performance gaps and improvement opportunities.
• Handle project coordination and PMO support, assist in planning, coordinating, and monitoring small projects or workstreams.
• Support management systems and standardization, helping to create and maintain standard packages and documentation.
• Be part of improvement and innovation activities, gathering best practices and cross-account insights.
• Support integration activities for global customers, collaborating with internal departments such as Performance Management, Finance, IT, Business Architecture & Integrations.

Junior Project Manager – Global Customer Management

Human Resources

• Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
• Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
• Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
• Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
• Oversee case management, compliance, and data confidentiality, supporting audits as required
• Drive process improvements and efficiencies in collaboration with senior HR leaders
• Support HR systems enhancements and take part in UAT when required
• Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery

HR Operations Supervisor

• Manage warehouse operations in a free trade zone
• Strengthen customer relationships
• Drive account performance
• Enforce safety measures
• Monitor budget and resources allocation