Senior Product Manager – Digital Products & Services

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. Drive the divisional vision and own the roadmap for the customer-facing self-service portal.

Posted 4/20/2026full-timeKempton Park • 🇿🇦 South AfricaSeniorWebsite

Tech Stack

Tools & technologies

Microservices

About the role

Key responsibilities & impact

Drive the divisional vision and own the roadmap for the customer-facing self-service portal.
Ensure the platform and underlying services deliver measurable value to customers, commercial teams, and operational stakeholders.
Act as the primary business liaison bridging Air & Sea commercial leadership, operations, technology, and global digital teams.
Be fully accountable for the portal strategy, business objectives, product definition, delivery, and continuous improvement.
Own the supporting services architecture across air and ocean freight products.
Own the end-to-end portal customer experience, including onboarding, authentication, quote requests, booking, shipment visibility, exception notifications, document retrieval, reporting, and analytics.
Translate business objectives, customer insights, and market trends into a prioritized, outcome-driven product backlog.
Align with enterprise product teams to ensure effective delivery.
Define OKRs and KPIs, report on portal performance, and benchmark capabilities against global freight forwarding competitors and adjacent logistics platforms.
Define portal requirements and user experience standards for customers, suppliers, and freight intermediaries.
Prioritize features based on user research and commercial impact.
Drive improvements in portal adoption, self-service utilization, and customer satisfaction across key segments.
Ensure seamless downstream operational integration and upstream commercial integration via microservices APIs.
Define the divisional API strategy with Solution Architecture and IT, ensuring microservices are scalable, reusable, and resilient.

Requirements

What you’ll need

Tertiary Qualification Degree in Business, Engineering, Information Systems, or a related field.
5 - 8 years experience in product management, digital transformation, or technology leadership within freight forwarding, logistics, or supply chain.
Proven experience leading a customer-facing self-service portal or digital platform product in a B2B or logistics context.
Proven delivery of large-scale digital products from discovery to production and adoption.
Strong understanding of air freight and ocean freight operations.
Knowledge of shipment workflows, documentation (AWB, BL, customs), pricing/rating, and carrier relationships.
Experience working within a matrix organization across enterprise, divisional, and regional teams.
Excellent stakeholder management skills.
Strong executive communication skills.
Strong commercial acumen.
Ability to build business cases, manage budgets, and articulate product value financially.

Benefits

Comp & perks

Health insurance
Professional development opportunities
Flexible working hours

ATS Keywords

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Hard Skills & Tools

product managementdigital transformationcustomer-facing self-service portaldigital platform productlarge-scale digital productsshipment workflowsdocumentationpricing/ratingAPI strategymicroservices

Soft Skills

stakeholder managementexecutive communicationcommercial acumenbusiness case developmentbudget managementproduct value articulationcustomer satisfaction improvementuser research prioritizationcross-functional collaborationcontinuous improvement

Certifications

Tertiary Qualification Degree in BusinessTertiary Qualification Degree in EngineeringTertiary Qualification Degree in Information Systems