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HR Operations Supervisor
Cookie Information. Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support .
About the role
Key responsibilities & impact- Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
- Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
- Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
- Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
- Oversee case management, compliance, and data confidentiality, supporting audits as required
- Drive process improvements and efficiencies in collaboration with senior HR leaders
- Support HR systems enhancements and take part in UAT when required
- Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery
Requirements
What you’ll need- Previous experience supervising or managing an HR operations/ shared‑services team
- Excellent knowledge of HR processes, policies, and employment legislation
- A customer‑focused mindset with excellent communication and problem‑solving skills
- Confident managing escalations, priorities, and competing workloads
- A passion for developing people and improving how HR services are delivered.
Benefits
Comp & perks- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR processesHR policiesemployment legislationcase managementdata confidentialityprocess improvementsservice quality monitoringKPI managementSLA managementUAT
Soft Skills
communicationproblem-solvingcoachingteam developmentperformance managementcustomer-focused mindsetescalation managementprioritizationworkload managementservice excellence