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Senior Operations
Cookie InformationCustomer Service Representative providing excellent service and support in logistics operations at a global transport and logistics leader. Responsible for daily business learning and compliance with regional guidelines.
About the role
Key responsibilities & impact- 提供卓越、高效、优质的客户服务
- 负责日常业务学习和跟进确保合规
- 按需将费用报价提供给发货方/收货方
- 处理客户咨询，包括电话、电子邮件和面对面的会议
- 核查文件以确保符合内部标准和客户要求
- 执行主管批准的流程改进
- 执行货运订舱操作
- 处理客户的投诉、索赔跟进
- 根据要求编制客户数据统计报表
Requirements
What you’ll need- 需要有货运行业的工作经验
- 熟悉物流和运输操作流程
- 有良好的沟通技巧
- 具备团队合作精神
Benefits
Comp & perks- 健康保险
- 退休计划
- 带薪休假
- 灵活工作安排
- 职业发展
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
货运订舱操作客户数据统计报表编制合规检查费用报价提供
Soft Skills
客户服务沟通技巧团队合作精神处理客户投诉问题解决能力