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Operations

• Supervision of planners and customer service specialists including back-up duties, vacation or time off coverage
• Meets with other Site Leads and Operations Managers to share best practices and develop new methodologies
• Publishes and reviews operational metrics to contribute to real-time decision making
• Performs planning activities including material & consumption analysis, purchase request generation & coordination / communications with Tool Owner
• Assists in the continued development of the disposition of obsolescence risk process

Manager, Client Operations

Mechanical Engineer

• Engineered Solutions: Identify, analyse & develop value-adding solutions for current & prospective clients;
• Analysis and recommendations: Data (analysis, comparison, sense checking, cleaning); Process (supporting business objectives, complete, relevant, error-proofed, measurable); Facilities (best practices, flow, flexibility, compliance)
• Costing Model – comprehensive understanding of the Solutions Costing Model: All costing inputs to be signed off or supported by quotes, Effective use of programs like AutoCAD, MS Visio and Power BI, etc to ensure detailed and accurate designs related input into the costing model.
• Develop relationships with key suppliers (racking, packaging, sprinklers, MHE etc) Verify all productivities used in costings
• Conduct research to ensure productivities used are in line with industry standards
• Tools: Application of the following tools and/or methodologies as appropriate and when required.
• Warehouse Management Systems – knowledge of key functions and features of systems used by DSV in support of solutions development and implementations.

Senior Solutions Design Engineer, Contract Logistics

Manager

• Efficient dispatching of local transport vehicles and their drivers
• Independent monitoring of deliveries and pickups
• Professional and reliable scheduling and adherence to appointments
• Sourcing, briefing, deployment and management of subcontractors and their drivers
• Organization and supervision of special transports
• Close cooperation with colleagues from customer service, long-haul transport and the transshipment warehouse
• Monitoring and ensuring compliance with quality standards

Dispatcher, Route Planner, Local Transport Manager

Financial Planning and Analysis

• Act as a trusted financial sparring partner to senior stakeholders.
• Support integration activities, including financial onboarding of new entities.
• Develop actual-to-plan analysis of site business cases and drive corrective actions.
• Deliver clear variance analysis vs. budget, forecast and prior year.
• Develop supporting forecast and budgets related to site improvement targets.
• Act as financial advisor to divisional, regional and local stakeholders.

Group Finance Business Partner

Customer Support

• Manage client inquiries and ensure quality response in a timely fashion
• Coordinate with the client, internal teams and external partners
• Resolve issues raised by the customer quickly and efficiently
• Document cost avoidance and savings attained
• Communicate with customs officials, brokers, and other stakeholders

Customer Service Agent – FTZ Administration

Supply Chain

• Het beheren en optimaliseren van voorraadbeheer van meerdere klanten.
• Aanspreekpunt voor voorraadverschillen, procesoptimalisaties en locatiebeheerprojecten.
• Leiding geven aan projecten die gericht zijn op locatie-indeling en mechanisatie.
• Analyseren van data, foutieve boekingen opsporen en oplossingsrichtingen bepalen.

Supervisor, Inventory Control

QA Engineer

• Ensure that DSV's transportation and logistics operations comply with company quality standards and customer requirements.
• Develop, implement, and maintain quality management systems and processes.
• Conduct audits and inspections of transportation and logistics operations to identify quality issues.
• Create corrective action plans and work with cross-functional teams to implement improvements.
• Develop and maintain metrics to track quality performance.
• Analyze data and identify trends to improve quality performance.
• Collaborate with customers to understand their quality requirements and ensure compliance.
• Provide training and support to employees on quality management systems and processes.
• Conduct investigations and root cause analyses of quality issues.
• Ensure that all regulatory and legal requirements related to quality are met.

Quality Assurance Specialist

Account Manager

• To grow and retain a portfolio of clients.
• Build a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.
• Managing multiple clients according to the stages in a client life cycle
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
• Creating and maintaining the client information pack
• Manage the opening of accounts process – and continuous updating of client information
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new DSV products, processes and strategies with client (s)
• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts on CRM system
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes and follow through to close out
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Ensure DSV complies with client health, safety and environment requirements
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training

Key Account Manager – Air & Sea

• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, and internal departments to ensure shipments are delivered on time and according to customer specifications.
• Prepare shipping documents, including bills of lading and customs documentation.
• Track shipments and manage inventory levels.
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments.
• Maintain accurate records of all shipping transactions.
• Monitor transportation costs and work to minimize expenses.
• Stay up-to-date with industry trends and developments.

Logistics Coordinator

• Oversee the checking of documentation for import arrivals and the creation of documentation for export trailers leaving the UK
• Ensure all HMRC (ETSF/Customs) documentation is prepared correctly and in line with current regulations
• Provide clear and timely instructions to depots regarding cargo release and movement
• Communicate effectively with internal teams and external customers regarding documentation and clearance status
• Use IT systems to interface with HMRC and monitor the clearance status of shipments
• Maintain accurate records of customs clearance and ensure all systems are kept up to date
• Manage, motivate and support a team of 12–14 staff, including: Holiday planning and sickness management, conducting annual one-to-one reviews, supporting employee development through structured progression plans
• Ensure full legislative and operational compliance at all times
• Promote and maintain a safe working environment in line with statutory requirements
• Prepare and distribute accurate documentation to Warehouse, Haulage, Distribution and Shipping teams in a timely manner
• Maintain awareness of transport and HM Customs regulations, ensuring all statutory obligations are met

Border Management Services Manager

• Prepare/handle/process documentation - including house & master air waybills, commercial documents & customs/regulatory documents.
• Accurately track & trace cargo
• Dispatch freight
• Communicate effectively with: external customers, vendors & other DSV offices worldwide, through email, phone, instant message & in person.
• Monitor reports
• Accurate & timely client billing
• Contribute to maintaining strong vendor relationships- airlines, trucking companies & others
• Maintain compliance standards at all times- including internal policies & procedures, external government regulations & customer requirements
• Provide customer quotes on request
• Desire to understand overall department process flow & constantly seek opportunities for improved efficiency
• Meet key performance indicators to support division, branch, service & company goals

Air Export Ops

Data Analyst

• Support squads in complex data analysis and stakeholder situations
• Strengthen collaboration and ways of working between business, data, and engineering teams
• Validate and challenge data requirements and mappings to ensure alignment with the enterprise data platform vision
• Collaborate closely with solution architects, information architects, subject matter experts, business analysts, and squad leads
• Perform in-depth data profiling and analysis to uncover patterns, anomalies, and inconsistencies in data
• Develop and execute data validation and verification processes
• Create detailed reports and visualizations to communicate data profiling results and insights

Human Resources

• Lead and support the HR Service Desk, ensuring timely, accurate, and high‑quality HR support
• Act as the first escalation point for complex or sensitive HR queries, working closely with HR Partnering teams
• Monitor workload, trends, SLAs, KPIs, and service quality, escalating risks or issues where needed
• Coach, develop, and performance‑manage your team, promoting a culture of service excellence and learning
• Oversee case management, compliance, and data confidentiality, supporting audits as required
• Drive process improvements and efficiencies in collaboration with senior HR leaders
• Support HR systems enhancements and take part in UAT when required
• Work closely with Payroll, IT, HRIS, Talent Acquisition, Benefits, and line managers to ensure joined‑up HR delivery

HR Operations Supervisor

• Operate commercial motor vehicles for local pick-up and delivery
• Conduct warehouse operations including shipping and receiving
• Verify shipment paperwork and load/unload freight safely
• Interact with warehouse supervisors and comply with safety requirements
• Perform equipment operation and minor maintenance on forklifts

Warehouse Operations, Driver – Overnights

Learning and Development

• Plan and execute trainings on location across AMER-Region
• Facilitate online training
• Continuous improvement of trainings and training material content
• Organize training calendar with local site
• Provide on-site go-live support, and after-care
• Maintain up-to-date training materials and records