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Border Management Services Manager
Cookie Information. Oversee the checking of documentation for import arrivals and the creation of documentation for export trailers leaving the UK .
About the role
Key responsibilities & impact- Oversee the checking of documentation for import arrivals and the creation of documentation for export trailers leaving the UK
- Ensure all HMRC (ETSF/Customs) documentation is prepared correctly and in line with current regulations
- Provide clear and timely instructions to depots regarding cargo release and movement
- Communicate effectively with internal teams and external customers regarding documentation and clearance status
- Use IT systems to interface with HMRC and monitor the clearance status of shipments
- Maintain accurate records of customs clearance and ensure all systems are kept up to date
- Manage, motivate and support a team of 12–14 staff, including: Holiday planning and sickness management, conducting annual one-to-one reviews, supporting employee development through structured progression plans
- Ensure full legislative and operational compliance at all times
- Promote and maintain a safe working environment in line with statutory requirements
- Prepare and distribute accurate documentation to Warehouse, Haulage, Distribution and Shipping teams in a timely manner
- Maintain awareness of transport and HM Customs regulations, ensuring all statutory obligations are met
Requirements
What you’ll need- Highly organised, punctual and detail-oriented individual
- Strong IT skills and confidence working with multiple systems
- Excellent communication skills with colleagues and external customers
- Ability to work effectively under pressure in a fast-paced operational environment
- Previous knowledge of customs processes or systems is desirable, but not essential (full training provided)
- A proactive team leader who can add further quality and structure to an already efficient and focused team
- Full UK Driving licence as travel to other UK sites is required.
Benefits
Comp & perks- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance and which includes access to expert probate support.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customs documentationimport/export processesregulatory compliancerecord keepingcargo release proceduresdocumentation preparationteam managementemployee developmentlegislative compliancetransport regulations
Soft Skills
highly organisedpunctualdetail-orientedexcellent communicationability to work under pressureproactive leadershipteam motivationsupportive managementeffective instructiontime management
Certifications
Full UK Driving licence