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Human Resources

• Provides solutions regarding HR needs, compensation and incentive plans
• Evaluates client needs and establishes, maintains, build and manage client relationships
• Maintains employee personnel files and HRIS system records
• Supports hiring needs including posting jobs, screening and hiring candidates
• Communicates company policies and supports leadership’s enforcement of these policies
• Assists in the resolution of Associate Relations issues
• Creates and supports employee engagement activities
• Supports company Open Enrollment period

Senior HR Business Partner

Content Writer

• Perform Customs business activities.
• Responsible for transactions with U.S. Customs concerning the entry and admissibility of merchandise.
• Conduct effective research and communicate with clients and CBP.
• Manage Customs entries and monitor clearance.
• Maintain required documents under 19 CFR 163.
• Verify classification and valuation with the importer when necessary.
• Ensure compliance with customs regulations and timely payment of duties, taxes, or other charges.
• Monitor and track customs clearances and resolve any delays or issues.
• Coordinate with internal teams, clients, customs brokers, and government agencies.
• Attend trainings and support the development and implementation of customs compliance procedures and policies.

Customs Specialist – Entry Writer

Customer Support

• Maintain positive customer relationships and ensure excellent customer service experiences.
• Assist customers with their inquiries, resolve issues efficiently, and coordinate with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.

Customer Service Representative – 1st Shift

• Provides solutions regarding: HR needs, compensation and incentive plans, new hire orientation, recruiting, performance appraisal systems, employee relations, employee handbooks, job descriptions, local and country compliance, management and employee training, policy development, etc.
• Evaluates client needs and effectively establishes, maintains, build and manage client relationships to ensure we are successfully helping clients achieve their business strategies.
• Maintains employee personnel files and HRIS system records in compliance with applicable legal requirements.
• Supports hiring needs including posting jobs, screening and hiring candidates.
• Communicates company policies and supports leadership’s enforcement of these policies.
• Assists in the resolution of Associate Relations issues and conducts investigations as necessary.
• Working with direction from higher level Human Resource management, may research, employment laws, human resources policies, and communicate the information effectively to the client.
• Creates and supports employee engagement activities while staying within budget.
• Supports company Open Enrollment period to ensure smooth processing.
• Supports Payroll processing.

HR Business Partner

Data Analyst

• The Data Analyst will join a team to generate insights that will guide our operational strategy and day-to-day-execution.
• The Data Analyst role will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions.
• This position will work closely with the operations team to shape the structure and support the business.
• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand how our customers interact with us and identify the best way to improve the customer experience and meet our goals.
• Collaborate and partner across the organization to develop best practices for your function and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
• Assess and document existing business procedures.
• Develop recommendations for new methods/procedures, implementation plans, schedules, and written reports for management to evaluate.

Business/Data Analyst

Account Manager

• Manage and grow key accounts
• Act as primary contact for key accounts
• Collaborate with internal teams to provide exceptional service and meet client needs
• Oversee operational activities and identify risks, pain points, and service gaps
• Lead client onboarding and implementation
• Monitor and analyze customer performance according to committed volumes
• Facilitate contract and rate negotiations
• Develop account plans and action outlined satisfaction, threats, and development opportunities
• Manage rate optimization and yield management
• Travel as necessary

Operational Key Account Manager – Multi-lingual

Manager

• Responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives.
• Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management.
• People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.

Operations Manager

• lead the promotion of our psychiatry portfolio, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance.
• Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance.
• Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior.
• Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management.
• Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
• Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources.
• Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.

Psychiatry Account Manager

Operations

• Independent, operational logistics management of one or more customer projects
• Functional and disciplinary leadership of up to approximately 70 operational and commercial employees (across multiple levels) in the warehousing and customer service functions
• Personnel planning, training and staff development within your area of responsibility
• Compliance with company-wide QSHE standards (Quality, Safety, Health, Environment) and the preparation of work and operating instructions
• Accountability for results in the customer areas under your management
• Ensuring adherence to customer-agreed service levels and internal KPIs
• Management of Sigma reporting
• Implementation of new customer projects and development of existing customer accounts
• Planning and conducting business review meetings
• Continuous, goal-oriented optimization of processes and technologies within your area of responsibility
• Costing and negotiation of service proposals
• Reporting to branch management

Manager Operations

• Provide Tier 1 helpdesk support for DSV Employee Central (DSV’s Global HRIS powered by SAP SuccessFactors).
• Perform mass uploads of employee data.
• Manually update employee data at large scale.
• Maintain data integrity in systems by creating reports and analyzing data.
• Create and execute various audits to ensure master data compliance with DSV policies and governance.
• Partner with managers and HR partners to correct data while providing guidance on DSV policies and DSV Employee Central functionality.
• Interpret data, analyze results using statistical techniques, and deliver ongoing reports.

HR System Analyst

• lead the promotion of our psychiatry portfolio
• executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance
• adept at executing against commercialization challenges in today’s rapidly changing environment

• lead the promotion of our psychiatry portfolio
• executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance
• adept at executing against commercialization challenges
• use digital tools and apply data-based insights to create opportunities
• build and maintain productive internal and external relationships based on customer needs

• Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance.
• Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior.
• Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management where applicable.
• Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities.
• Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources.
• Apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products.

Multi-Specialty Account Manager

Payroll

• Responsible for coordinating end-to-end delivery of payroll process for relevant Business Areas
• Assure correctness of all payroll related tasks on a monthly basis for European countries
• Responsible for statutory activities to ensure compliance

Payroll Coordinator – Temporary

• 与目标医院关键客户建立并保持良好合作关系
• 负责区域内目标医院准入目标达成,确保产品在院内的安全运营工作
• 管理区域目标医院关键目标客户,搭建外部客户与公司的长期合作伙伴关系,建立并维护KA目标医院关键客户档案并定期更新
• 根据全国和区域策略制定可行有效且合规的学术活动项目并实施,及时评估实施效果以及提出改进方案
• 参与和支持公司战略项目实施,如私立医院项目和大湾区试验项目等
• 熟悉对当前及未来业务有影响的政策,与相关职能部门合作,参与或协调所辖区域的市场准入工作
• 确保合规性
• 领导交办的其他工作相关任务

Senior HR Business Partner

Customs Specialist – Entry Writer

Customer Service Representative – 1st Shift

HR Business Partner

Business/Data Analyst

Operational Key Account Manager – Multi-lingual

Operations Manager

Psychiatry Account Manager

Manager Operations

HR System Analyst

Psychiatry Account Manager

Psychiatry Account Manager

Multi-Specialty Account Manager

Payroll Coordinator – Temporary

Regional KA Manager