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Customer Support

• Process and input all customer orders.
• Maintain a good working relationship with customers by responding to all inquiries and complaints.
• Ensure the accuracy of all receiving and shipping documents.
• Operate the computer terminal in a proficient manner.

Customer Service Agent

Operations

• Supervising labor management and planning of inbound, outbound, product slotting and customer communication activities daily
• Conducting staff meetings to review work activities and assure continuous improvement
• Keeping senior management informed of critical issues that affect operations
• Ensuring the development of systems and procedures for managing operations, equipment, and products
• Managing operations to meet productivity and service goals
• Implementing and reporting on-going cost savings measures
• Providing ideas for more efficient operations
• Meeting client specified KPIs and complying with quality system requirements
• Providing direction and support to Human Resources
• Trains new staff in assigned duties and assesses their progress
• Managing the overall training and evaluation responsibilities of warehouse staff

Supervisor, Operations

Human Resources

• Provides solutions regarding HR needs, compensation and incentive plans
• Involved in new hire orientation, recruiting, performance appraisal systems
• Maintains employee personnel files and HRIS system records in compliance with legal requirements
• Supports hiring needs including posting jobs and screening candidates
• Communicates company policies and supports leadership in enforcing policies
• Assists in resolution of Associate Relations issues

HR Business Partner

Compliance

• Supports department leadership by managing daily compliance activities related to driver qualification files, ELD logs, safety camera events, vehicle licensing, and fuel processes.
• Maintains high-volume, audit-ready records in systems such as Tenstreet, Geotab, and Netradyne.
• Provides cross-functional support for fuel tax and vehicle licensing activities, including Comdata fuel card administration.
• Manages Driver Qualification (DQ) files, verifying new hires meet all requirements.
• Reviews daily ELD logs for errors and violations, assigning unassigned driving time.
• Reviews daily safety camera events to monitor driver safety scores and identify high-risk behaviors.
• Assists with fuel card activity, monitors fuel usage trends, and supports fuel tax reporting.

Safety & Compliance Assistant, Road Transport

Security Engineer

• Supports the protection of freight, equipment, drivers, terminals, and yard operations within a trucking and transportation environment
• Responsible for real-time monitoring, incident response, security audits, and reinforcement of driver security training
• Plays a key role in cargo theft prevention, trailer integrity verification, high-value load routing support, and documentation
• Works closely with dispatch, driver managers, terminal teams, and external agencies to identify vulnerabilities and respond to security events across the transportation network
• Operates on a 7 days on / 7 days off schedule, overnight shift from 6:00 PM to 7:00 AM

Senior Control Tower Specialist, Security, Road Transport

Project Manager

• Manage day to day project execution related to special projects operations across brokerage and asset divisions
• Coordinate with carriers and internal fleet to arrange transportation solutions for customer shipments
• Negotiate rates, contracts, and service terms with carriers to ensure cost-effective and reliable capacity
• Track shipments, resolve service disruptions, and provide timely updates to internal stakeholders and customers
• Conduct analysis of transportation operations to identify cost-saving and service improvement opportunities
• Lead projects related to routing, scheduling, technology adoption, and process efficiency
• Oversee prioritization, resource allocation, and implementation of initiatives to improve service quality and margin performance
• Prepare and deliver project updates, dashboards, and performance reports for senior leadership
• Ensure all operations align with DOT, FMCSA, and company safety regulations
• Partner with safety and compliance teams to identify risks and implement corrective action plans
• Monitor carrier compliance with qualification standards, insurance, and performance requirements
• Partner with Operations, Finance, IT, and Commercial teams to deliver integrated solutions for customers
• Serve as a point of contact for customers on key projects, providing project status, solutions, and continuous improvement initiatives
• Support new business onboarding and implementation for Special Products customers
• Maintain accurate records of shipments, contracts, and carrier performance
• Generate regular reports on operational metrics, costs, and customer service levels
• Prepare project documentation, SOPs, and process workflows to support operational excellence.
• Other projects and duties as assigned

Project Manager, Special Products

Account Manager

• Develops the overall customer relationship via all methods of communication
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available
• Researches and determines growth opportunities within the branch’s house accounts
• Investigates, actions and establishes new customer leads and opportunities
• Examines customer requests to provide best service options and pricing available
• Proactively handles customer shipment requests
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling
• Provides direction and sets pricing guidelines for Carrier Sales team
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer
• Other duties and project work as assigned by manager.

Operational Account Manager, Freight Operations, Road

Account Executive

• Source, negotiate, and secure carriers and drivers to cover available freight in a cost-effective and service-focused manner.
• Manage daily dispatch operations, ensuring accurate communication of shipment details to carriers.
• Track and monitor shipments from pickup through delivery, providing timely updates to internal teams and customers.
• Collect and verify all carrier documentation for on-time shipment closeout and billing.
• Build, develop, and maintain long-term carrier relationships to strengthen capacity reliability and responsiveness.
• Collaborate with Account Managers to provide operational support, pricing input, and customer updates as needed.
• Assist with customer service and account management functions to ensure consistent communication and successful delivery performance.
• Stay informed on current market conditions, rate trends, and seasonal fluctuations to ensure competitive pricing.
• Generate new carrier leads and onboard qualified partners to expand DSV’s carrier network.
• Proactively identify and resolve shipment or service issues, using sound judgment and effective problem-solving.
• Perform additional duties and project work as assigned.

Carrier Sales Representative, Road US

Recruitment

• Manage full-cycle recruitment activities, including sourcing, screening, interviewing, and coordinating offers for assigned requisitions.
• Assist in requisition creation and posting within the Applicant Tracking System (ATS), ensuring data accuracy and compliance.
• Partner with hiring managers to define job requirements and recruitment strategies aligned to business needs.
• Proactively source candidates using various tools, job boards, social media, and networking channels to build qualified talent pipelines.
• Coordinate interview scheduling with hiring managers and stakeholders to ensure a seamless process for all parties involved.
• Maintain organized and accurate candidate records in the ATS and support reporting efforts.
• Support Senior Talent Acquisition Specialists in executing high-volume and specialty hiring initiatives across multiple sites.
• Collaborate cross-functionally with P&O (HR) Partners, Operations, and business leaders to align recruiting priorities with operational needs.
• Partner with leadership to develop and implement effective sourcing and attraction strategies for hard to fill roles.
• Provide Talent Acquisition related support to P&O teams and assist in resolving recruiting process challenges.
• Participate in meetings, intake discussions, and debriefs with hiring managers and stakeholders.
• Ensure a positive candidate experience through professional communication, transparency, and timely updates.
• Represent DSV at job fairs, community events, and hiring initiatives, promoting the company’s values and employment brand.
• Maintain current knowledge of federal, state, and local employment laws and regulations, ensuring recruiting compliance.
• Uphold DSV’s global recruitment standards and data privacy policies.
• Support initiatives to reduce time to fill and improve recruitment metrics through process improvements and proactive sourcing.
• Participate in ongoing learning and development to strengthen recruitment and HR knowledge.
• Other duties or projects as assigned.

P&O Specialist, Talent Acquisition

Manager

• Responsible for day-to-day site operations, including supervising the warehousing, receiving, and shipping of product.
• Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management.
• People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.
• Ensures the development of systems and procedures for managing operations, equipment, and products.
• Drives company Continuous Improvement efforts and meets client specified KPIs.
• Collaborates with Human Resources for hiring, training, and professional development.

Manager, RMA

Supply Chain

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries
• Ensures compliance with DOT regulations and established internal policies and guidelines
• Prioritize time sensitive cargo
• Works closely with team members to meet or exceed all customer service requirements
• Develops and maintains positive customer, contractor & company driver relationships
• Works directly with customers on the receipt and processing of transportation requests
• Utilizes various transportation software systems to facilitate material movement, planning and scheduling
• Handles dispatch with contractors, company drivers and partner carriers
• Tracks and traces shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers
• Ensures problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions
• Responsible for accurate data capture and system entry
• Communicates effectively with customers, contractors, company drivers, partner carriers and team members
• Promotes the DSV Road Transport brand
• Assists with new account start-ups
• Adheres to all domestic and international shipping regulations and compliance

Logistics Coordinator, Dispatcher, Road Transport

• Oversee strategic direction, operation, compliance, and financial results for designated operation
• Act as primary customer interface for all leadership decisions regarding proposal approval and contract negotiations
• Champion local continuous improvement activities, LEAN practices, and ISO activities
• Develop marketing plans and assist in growing new business
• Ensure adherence to corporate mission, vision, and core values

General Manager

• Coordinate and manage the movement of goods from suppliers to customers
• Communicate with customers, suppliers, and internal departments to ensure shipments are delivered on time and according to customer specifications
• Prepare shipping documents, including bills of lading and customs documentation
• Track shipments and manage inventory levels
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments
• Maintain accurate records of all shipping transactions
• Monitor transportation costs and work to minimize expenses
• Stay up-to-date with industry trends and developments

Logistics Coordinator

• The Logistics Coordinator has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily.
• Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives.
• Associates are expected to meet company objectives in the areas of performance, safety, and quality.
• Associates are expected to comply with all corporate and site-specific policies.
• Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands.
• Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control.

Affiliate Manager

• Provides solutions regarding HR needs, compensation and incentive plans, new hire orientation, recruiting, performance appraisal systems, employee relations, employee handbooks, job descriptions, local and country compliance, management and employee training, policy development, etc.
• Evaluates client needs and effectively establishes, maintains, builds and manages client relationships to ensure we are successfully helping clients achieve their business strategies.
• Maintains employee personnel files and HRIS system records in compliance with applicable legal requirements.
• Supports hiring needs including posting jobs, screening and hiring candidates.
• Communicates company policies and supports leadership’s enforcement of these policies.
• Assists in the resolution of Associate Relations issues and conducts investigations as necessary.
• Working with direction from higher level Human Resource management, may research employment laws, human resources policies, and communicate the information effectively to the client.
• Creates and supports employee engagement activities while staying within budget.
• Supports company Open Enrollment period to ensure smooth processing.
• Supports Payroll processing.

Customer Service Agent

Supervisor, Operations

HR Business Partner

Safety & Compliance Assistant, Road Transport

Senior Control Tower Specialist, Security, Road Transport

Project Manager, Special Products

Operational Account Manager, Freight Operations, Road

Carrier Sales Representative, Road US

P&O Specialist, Talent Acquisition

Manager, RMA

Logistics Coordinator, Dispatcher, Road Transport

General Manager

Logistics Coordinator

Logistics Coordinator

P&O Business Partner