IT Specialist

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IT Specialist providing technical support for hardware, software, and networking issues at DSV. Troubleshooting, resolving issues, and collaborating with IT professionals.

Posted 5/12/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $71,000 - $106,500 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provide technical support to end-users for hardware, software, and networking issues via phone, email, and in-person
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
Perform routine maintenance tasks, such as software updates and system backups
Escalate complex issues to higher-level support as needed
Maintain accurate records of support incidents and resolutions in a helpdesk ticketing system
Provide end-user training and guidance on the use of hardware and software applications
Collaborate with other IT professionals to identify and resolve recurring technical issues
Responsible as IT Service Owner for assigned applications

Requirements

What you’ll need

Associate's degree in Computer Science, Information Systems, or related field
1-3 years of experience in IT support, preferably in the transportation and logistics industry or a related field
Experience with hardware and software troubleshooting and maintenance
Experience with various file transfer protocols
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and as part of a team
Strong attention to detail
Familiarity with ITIL or other IT service management frameworks is a plus

Benefits

Comp & perks

medical
prescription
dental
vision
life insurance
flexible and health spending accounts
short and long-term disability coverage
wellness resources
401(k) plan with company-matching contributions up to 5%
generous paid time off
paid holidays
additional floating holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware troubleshootingsoftware troubleshootingsystem maintenancesoftware updatessystem backupsfile transfer protocolsITIL

Soft Skills

analytical skillsproblem-solving skillscommunication skillscustomer service skillsattention to detailteamworkindependence

Certifications

Associate's degree in Computer ScienceAssociate's degree in Information Systems