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Customer Service Agent
Cookie InformationCustomer Service Agent providing exceptional service and support to clients at DSV. Managing customer orders and communications to ensure satisfaction and accuracy in logistics.
About the role
Key responsibilities & impact- Process and input all customer orders.
- Running and printing shipments from WMS.
- Maintain a good working relationship with customers by responding to all inquiries and complaints.
- Ensure the accuracy of all receiving and shipping documents.
- Oversee all paperwork associated with orders and maintain the corresponding files.
Requirements
What you’ll need- Must have a High school diploma or general education degree (GED).
- 1 year experience in Customer Service related capacity.
- Intermediate computer skills.
- Proficient with MS Office Applications.
- English (reading, writing, verbal) proficiency.
Benefits
Comp & perks- Health insurance
- 401(k) retirement plan
- Paid time off
- Flexible working arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer order processingshipping document accuracyWMS (Warehouse Management System)intermediate computer skillsMS Office Applications proficiency
Soft Skills
customer relationship managementinquiry responsecomplaint resolutionorganizational skills
Certifications
High school diplomaGED