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Business Development Rep

• Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms
• Reactivate inactive or churned customer accounts
• Convert qualified leads into active shipping customers and revenue-generating accounts
• Identify and execute upsell and cross-sell opportunities within new and reactivated accounts
• Encourage one-time shippers to become recurring customers to improve retention and account activation
• Build, manage, and prioritize a structured sales pipeline within the company CRM system
• Qualify leads using defined criteria and advance opportunities through the sales cycle
• Execute high-volume outbound outreach via calls, email, and digital platforms
• Collaborate with Pricing, Sales Support, and Operations to develop competitive service offerings.

Business Development Specialist

Human Resources

• Provides solutions regarding HR needs, compensation and incentive plans
• Supports hiring needs including posting jobs, screening and hiring candidates
• Assists in the resolution of Associate Relations issues and conducts investigations as necessary

HR Business Partner

Manager

• Maintains inventory accuracy and optimizes training opportunities
• Tracks key performance indicators (KPI) and metrics relating to quality and training requirements
• Coordinates and implements client cycle counts and development of goals
• Develops, maintains, and updates inventory control procedures
• Investigates inventory variances and conducts root cause analysis
• Oversees quality checks and out of scope projects
• Implements Standard Operating Procedures (SOP)
• Manages Continuous Improvement/Lean projects and training

Manager, Quality – Training

• Resolve a variety of human resources issues
• Analyze, amend, and implement HR programs and procedures
• Communicate HR practices to management
• Provide analysis to HR professionals and management

Learning and Development

• Create and execute learning strategies and programs
• Evaluate individual and organizational development needs
• Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
• Design and deliver e-learning courses, workshops, and other trainings
• Assess the success of development plans and help employees make the most of learning opportunities
• Help managers develop their team members through career pathing
• Track budgets and negotiate contracts

Senior HR Specialist – Learning and Development

Analyst

• Completing assigned tasks according to deployed Account Setup Forms (ASF) for the enrolled accounts in scope.
• Established communication with the Account Owners, Stakeholders and globally located departments.
• Updating documentation related to the reporting process.
• 1st level support for the queries related to the data quality in specific reports.
• Working on problems/projects from moderately to considerable complex scope.
• Auditing reports prepared by other team members to ensure their quality and compliance with established standards.
• Proposing improvements/optimizations of performed processes and its implementation once agreed with the supervisor.
• Providing trainings to other team members.
• Buddy for newcomers.
• Developing expertise.

Junior Analyst – Customer Reporting

Backend Engineer

• Check daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI
• Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration
• Check special instruction to specific customers
• Report irregularities as per SOP
• Send email communication to responsible party for any missing documents for Customs clearance
• Perform proper escalation when necessary
• Attend to customer Pre-lodge/customs activities and queries
• Active participation in project for process improvements
• Work under the direction of Team Leader/s
• Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined
• Responsible for the delivery of set personal targets, i.e. Productivity, Timeliness and Accuracy
• Responsible for the delivery of set additional personal targets, i.e. attendance and behavioral
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV and meet its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy

Customs Assistant

Security Operations

• Manage operational IT security tasks and related supporting systems
• Daily security incident handling
• Function as SPOC for IT security incidents
• Evaluation of technical threats and risks
• Escalation of security threats, risks and incidents
• Support security incident reporting
• Periodic review and update of Incident Response Playbooks
• Strong leadership and communication skills
• Hands-on experience on various security tools: SIEM, EDR (Endpoint Detection and Response), Email Security Appliance, Web proxy, Vulnerability scanner, SOAR (Security Orchestration Automation and Response)
• Solid foundation and expertise on one or more security domain/s such as Network Security, Endpoint security, Mail Security, Vulnerability and Penetration Testing
• Evaluate threat intelligence sources and initiate creation of use cases to improve detection
• Knowledgeable on different threat hunting methodologies and perform hunting using security tools
• In-depth analysis of malware and identifying threat behavior/Adversary TTPs using MITRE Framework
• Mentor and train the team
• Act as subject matter expert (SME) on one (1) or more fields
• Support team projects and activities
• Initiate improvements and internal documentation of work, processes and procedures
• Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection
• Behaviors and attitudes consistent with the values.

Team Lead – Security Operations Center (SOC)

Controller

• Oversee the financial operations of the company, including budgeting, forecasting, and financial reporting
• Manage the month-end and year-end financial close processes, ensuring accuracy and completeness of financial statements
• Conduct financial analysis to support decision-making by senior management
• Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements
• Monitor and manage cash flow, including forecasting and analysis of working capital
• Ensure compliance with accounting standards and regulations
• Develop and maintain relationships with key stakeholders, including auditors and financial institutions
• Provide leadership and direction to the finance team, including mentoring and professional development

Business Controller, Air & Sea

Administrative Assistant

• Manage end-to-end procurement processes, financial coordination, petty cash administration, facilities and vendor management, compliance documentation, and administrative reporting.
• Ensure operational efficiency, cost control, regulatory compliance, and seamless administrative support across the organization.

Procurement and Administrative Specialist

• Manage daily front desk operations and serve as the primary point of contact for visitors, guests, couriers, and lobby-related requests
• Maintain visitor logs, issue visitor badges, and coordinate access requirements
• Prepare welcome notes and arrange hospitality set up for guests
• Receive, log, route, and track incoming documents, letters, and courier packages and ensure proper distribution
• Coordinate and relay lobby-related requests to the appropriate teams
• Provide administrative and coordination support to ensure effective executive operations
• Act as the single point of contact for all documents requiring the Managing Director’s signature
• Assist in visa application / other immigration matters that arise on an ad-hoc basis
• Organize and coordinate internal and external meetings
• Prepare and consolidate presentation decks, reports, and briefing materials for leadership and stakeholder meetings
• Liaise with department heads to consolidate required reports and updates
• Prepare meeting agendas and document key action items when necessary
• Prepare visa requirement checklists and process visa applications
• Provide documentation assistance for Alien Employment Permit (AEP) processing
• Arrange hotel bookings, airport transfers, and transportation for guests

Administrative Specialist – Front Office, Travel & Executive Support

Financial Planning and Analysis

• Responsible for meeting the team’s KPI performance and processes should be compliant to the approved SLA.
• Responsible for team members performance and development plan which can be achieved through coaching and mentoring.
• Conduct team meeting and daily huddles to ensure alignment of process understanding and immediately address non-compliant to SLA.
• Facilitates performance review call with the stakeholders and ensure that performance reports are provided on a timely manner.
• Addresses performance issues and coordinates with human resources whenever necessary.
• Supports the Supervisor/Manager in meeting the set KPIs.
• Recommend improvements on the SOP with the steps on how the customs process can be more efficient and real time updating of new customer instructions
• Report and coordinate irregularities as per SOP.
• Handle 1st level Escalations
• Perform proper escalation when necessary.
• Participation in the implementation and training of new team members
• Active participation in project for process improvements - 5S, Maturity Matrix and do pre audits with the teams when necessary.
• Work under the direction of Supervisor and Managers
• Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined
• To be a DSV ambassador, and Support Team members for their queries/clarifications
• To own personal development in line with DSV's performance review process
• Follow given directions and perform assigned duties.
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.
• Team Player and willing to be assigned on a different team or operating hours should there be a business need.
• Partnership with DSV branches and customers within DSV and focused on addressing accuracy concerns of the Key Account Management team in accordance with internal regulations.
• Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company
• Perform other tasks assigned by his or her superior.

Team Lead – Financial Services

Customer Support

• Annotate and label logistics-related data including shipment records, delivery documents, route maps, images of packages or warehouses, sensor data, and other relevant datasets.
• Follow specific annotation guidelines designed for logistics use cases to ensure high-quality data for machine learning models.
• Collaborate with data scientists, AI engineers, and logistics experts to refine annotation standards and improve AI system accuracy.
• Identify and flag inconsistencies or anomalies in logistics data to enhance model training quality.
• Maintain thorough documentation of annotation procedures and updates to project requirements.
• Meet productivity and accuracy goals within tight deadlines typical of fast-paced logistics environments.
• Stay updated on new annotation tools and logistics industry trends relevant to AI applications.
• Monitor process compliance in line with relevant legal provisions governing operational activities.
• Facilitates operational call discussions with country stakeholders in the absence of Senior Specialists or Team Leaders.
• Actively engages in testing new software tools as required by operational needs.
• Conducts internal training sessions for new countries within the VT region.

Business Support Specialist

• Responsible for booking / consolidation / track and trace of Air Export shipments
• Booking as required, may be done online thru carrier website/ portal
• Responsible for rates and space negotiations with the airlines/carriers
• Responsible to coordinate the airline details of shipments to FF / FFA and Operations
• Responsible also for MAWB and Airline Tariff/Published rates maintenance.

Business Support Specialist, Procurement

Compliance

• Assist in the development and implementation of compliance programs and policies
• Conduct compliance audits and reviews to assess adherence to regulations and internal procedures
• Identify areas of non-compliance and recommend corrective actions
• Provide guidance and training to employees on compliance-related matters
• Monitor regulatory changes and update internal policies and procedures accordingly
• Collaborate with cross-functional teams to ensure compliance across different departments
• Assist in investigating compliance-related incidents and violations
• Support the development and maintenance of compliance documentation and record-keeping
• Stay updated with industry best practices and emerging compliance trends
• Assist in preparing and submitting required reports to regulatory agencies

Business Development Specialist

HR Business Partner

Manager, Quality – Training

HR Business Partner

Senior HR Specialist – Learning and Development

Junior Analyst – Customer Reporting

Customs Assistant

Team Lead – Security Operations Center (SOC)

Business Controller, Air & Sea

Procurement and Administrative Specialist

Administrative Specialist – Front Office, Travel & Executive Support

Team Lead – Financial Services

Business Support Specialist

Business Support Specialist, Procurement

Compliance Specialist, Export